The Business Challenge
Nearly three decades ago, Ituran’s founders identified a ground-breaking
opportunity to transform technology used by the Israeli Air Force to locate
and recover pilots who had abandoned their aircraft in emergency situations.
By transforming this technology, the founders solved a serious dilemma for
insurance companies: recovering stolen vehicles efficiently so they could
be returned to their lawful owners. Ituran became one of the first global
providers of Stolen Vehicle Recovery (SVR) solutions.
Today the Ituran brand is synonymous with SVR, fleet management and
connectivity. The company develops, manufactures, and markets a full suite
of innovative hardware and software solutions for customers in multiple
industries. Ituran’s proprietary IT systems, which are underpinned by Microsoft
SQL Server Database, support these solutions, so they must be backed up
and available 24 hours each day — just like the solutions they enable. When
Backup Exec could no longer deliver the level of protection and availability
required by the business, the IT team looked for a replacement.
“Legacy backup was unreliable, so the team considered two solutions:
Commvault and Veeam,” said Shlomi Ishai, IT Manager in the Israeli office.
“Veeam is simpler to implement and manage, so the decision was easy.”
Next Ituran migrated to Microsoft Office 365. Ishai said he and his colleagues
worried about losing data in Exchange Online, OneDrive for Business and
Microsoft Teams, so they extended Veeam protection to Office 365. Even after
the migration, Veeam will enable them to keep a separate copy of the data in
a separate location, so they can easily recover from it in the future if needed.
“The decision to extend Veeam protection to Office 365 was easy too,” Ishai
said. “Veeam is a market leader in keeping 365 data protected and available.”
The Veeam Solution
Veeam Availability Suite protects Ituran’s IT systems that support telematics and
connected-car solutions, and Veeam Backup for Microsoft Office 365 provides
total access, control and protection of Office 365 data. Together the Veeam
solutions prevent data loss and save approximately 40 hours each week, giving
the IT team more time for innovative projects that empower the company.
“Ituran is a world leader in telematics, so protecting the systems that support
our solutions and services is a business priority,” Ishai said. “Veeam provides
what legacy backup did not provide: reliable backup and recovery so our
solutions and services are always available to customers.”
One of Ituran’s most famous and revered customers is United Hatzalah of
Israel, the country’s largest independent, non-profit, volunteer emergency
medical service organization. More than 5,000 volunteers operate a fleet of
1,000 ambulances and ambucycles to provide free first-response services
to anyone in need — at any time. Ituran provides United Hatzalah with fleet
management software, telematic devices and driver identification services
to assure the closest and most specifically skilled volunteer medics are
dispatched as quickly as possible to the scene of every emergency.
Veeam protects these solutions and services by backing up and replicating
100 TB across 300 physical and virtual machines from NetApp and HPE Nimble
storage snapshots on-premises and off-premises. Veeam also enables onpremises
backup of Ituran’s Office 365 data. Moreover, Veeam Explorers™
for Microsoft SQL Server, Exchange Online, OneDrive for Business and Microsoft
Teams provide fast, granular recovery.
“It’s important to keep Office 365 data safe and available, and Veeam allows
us to achieve that goal with flexible deployment options, like backups onpremises,”
Ishai said. “If we need to reference an email or document from
several years ago, they are always available.”
Veeam also saves time — about 40 hours each week.
“The IT team spends less time managing data protection, giving them more
time to learn about new technology that will benefit the company,” Ishai said.
“Veeam also provides monitoring, reporting and capacity planning, giving us
full visibility into the virtual environment. We can resolve issues before they
become problems, and we can reconfigure the environment to work smarter.”
- Protects the IT systems supporting telematics
and car-connected solutions
“Veeam offers modern data protection and a roadmap for innovation,”
Ishai said. “As soon as Veeam offered on-premises backup for Office 365
data, we knew that was the right solution for us.”
- Provides total access, control and protection
of all company data in Office 365
“Backing up Office 365 data on-premises is simple with Veeam,” Ishai said.
“It’s a good feeling knowing this data is always available if we need it.”
- Saves approximately 40 hours each week,
giving the IT team time for innovation
“Data protection requires significantly less time with Veeam,” Ishai said. “The
team enjoys the extra time they have to stay at the forefront of technology.”