When using the Veeam Data Cloud (“BaaS”) solution, you (the “Customer”) may transfer to Veeam certain Personal Information that is Protected Health Information (“PHI”) among the data you store on the BaaS (“Customer-Provided Data”).
To the extent that you include PHI in Customer-Provided Data, this Business Associate Agreement (“Agreement” or “BAA”) is appended to the Terms of Use between Customer, as a Covered Entity, and Veeam, as a Business Associate, as the foregoing terms are defined below and/or in the HIPAA rules. To the extent there is any conflict between a provision in this BAA and a provision in the Terms, with respect to the processing, storage, and maintenance of PHI in the Customer-Provided Data, this BAA will control.
1.1. Business Associate. “Business Associate” shall generally have the same meaning as the term “business associate” at 45 CFR 160.103, and in reference to the party to this agreement, shall mean Veeam.
1.2. Covered Entity. “Covered Entity” shall generally have the same meaning as the term “covered entity” at 45 CFR 160.103, and in reference to the party to this agreement, shall mean the Customer.
1.3. HIPAA Rules. “HIPAA Rules” shall mean the Privacy, Security, Breach Notification, and Enforcement Rules at 45 CFR Part 160 and Part 164.
1.4. Terms of Use. The Terms of Use, or Terms, (which for ease of reference can be found at (https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html), or any other agreement that sets out the terms and conditions of the relationship between the Parties.
1.5. The following terms used in this Agreement shall have the same meaning as those terms in the HIPAA Rules: Breach, Data Aggregation, Designated Record Set, Disclosure, Health Care Operations, Individual, Minimum Necessary, Notice of Privacy Practices, Protected Health Information, Required By Law, Secretary, Security Incident, Subcontractor, Unsecured Protected Health Information, and Use.
1.6. All other capitalized terms used, but not defined in this BAA, shall have the same meaning as defined in the Agreement.
Business Associate agrees to:
2.1. Not use or disclose protected health information other than as permitted or required by the Agreement or as required by law;
2.2. Use appropriate safeguards, and comply with Subpart C of 45 CFR Part 164 with respect to electronic Protected Health Information, to prevent use or disclosure of Protected Health Information other than as provided for by this BAA or the Terms;
2.3. Report to Covered Entity any use or disclosure of Protected Health Information not provided for by the BAA or the Terms of which it becomes aware, including breaches of unsecured Protected Health Information as required at 45 CFR 164.410, and any Security Incident of which it becomes aware;
2.4. In accordance with 45 CFR 164.502(e)(1)(ii) and 164.308(b)(2), if applicable, ensure that any subcontractors that create, receive, maintain, or transmit Protected Health Information on behalf of the Business Associate agree to the same restrictions, conditions, and requirements that apply to the Business Associate with respect to such information;
2.5. Make available Protected Health Information in a Designated Record Set to the Covered Entity as necessary to satisfy Covered Entity’s obligations under 45 CFR 164.524;
2.6. Make any amendment(s) to Protected Health Information in a Designated Record Set as directed or agreed to by the Covered Entity pursuant to 45 CFR 164.526, or take other measures as necessary to satisfy Covered Entity’s obligations under 45 CFR 164.526;
2.7. Maintain and make available the information required to provide an accounting of disclosures to the Covered Entity as necessary to satisfy Covered Entity’s obligations under 45 CFR 164.528;
2.8. To the extent the Business Associate is to carry out one or more of Covered Entity's obligation(s) under Subpart E of 45 CFR Part 164, comply with the requirements of Subpart E that apply to the covered entity in the performance of such obligation(s); and
2.9. Make its internal practices, books, and records available to the Secretary for purposes of determining compliance with the HIPAA Rules.
3.1. Business Associate may only use or disclose Protected Health Information as necessary to perform the services set forth in the Terms.
3.2. Business Associate may use or disclose Protected Health Information as required by law.
3.3. Business Associate agrees to make uses and disclosures and requests for Protected Health Information consistent with Covered Entity’s relevant policies and procedures, as shared with Business Associate prior to the initiation of this BAA or the Terms.
3.4. Business Associate may not use or disclose Protected Health Information in a manner that would violate Subpart E of 45 CFR Part 164 if done by Covered Entity except for the specific uses and disclosures set forth below.
3.5. Business Associate may use Protected Health Information for the proper management and administration of the Business Associate or to carry out the legal responsibilities of the Business Associate.
3.6. Business Associate may disclose Protected Health Information for the proper management and administration of Business Associate or to carry out the legal responsibilities of the Business Associate, provided the disclosures are required by law, or Business Associate obtains reasonable assurances from the person(s) to whom the information is disclosed that the information will remain confidential and used or further disclosed only as required by law or for the purposes for which it was disclosed to the person(s), and the person(s) notifies Business Associate of any instances of which it is aware in which the confidentiality of the information has been breached.
3.7. Business Associate may provide data aggregation services relating to the health care operations of the Covered Entity.
3.8. Business Associate is not authorized to use Protected Health Information to de-identify the information in accordance with 45 CFR 164.514(a)-(c), after which the Business Associate may use such de-identified data to the extent permitted by law.
4.1. Covered Entity shall notify Business Associate of any limitation(s) in the notice of privacy practices of Covered Entity under 45 CFR 164.520, to the extent that such limitation may affect Business Associate’s use or disclosure of Protected Health Information.
4.2. Covered Entity shall notify Business Associate of any changes in, or revocation of, the permission by an individual to use or disclose his or her Protected Health Information, to the extent that such changes may affect Business Associate’s use or disclosure of Protected Health Information.
4.3. Covered Entity shall notify Business Associate of any restriction on the use or disclosure of Protected Health Information that Covered Entity has agreed to or is required to abide by under 45 CFR 164.522, to the extent that such restriction may affect Business Associate’s use or disclosure of Protected Health Information.
5.1. Covered Entity shall not request Business Associate to use or disclose Protected Health Information in any manner that would not be permissible under Subpart E of 45 CFR Part 164 if done by Covered Entity, exception insofar as the Business Associate will use or disclose Protected Health Information for, and the agreement includes provisions for, data aggregation, de-identification or management and administration and legal responsibilities of the Business Associate.
6.1. Term. The Term of this BAA shall be effective as the execution of the Terms, and shall terminate on the same date as the Terms or on the date Covered Entity terminates for cause as authorized in paragraph 6.2, whichever is sooner.
6.2. Termination for Cause. Business Associate authorizes termination of this Agreement by Covered Entity, if Covered Entity determines Business Associate has violated a material term of the Agreement and/or this BAA and Business Associate has not cured the breach or ended the violation within the time specified by the Agreement.
6.3. Obligations of Business Associate Upon Termination. Upon termination of the Agreement for any reason, Business Associate, with respect to Protected Health Information received from Covered Entity, or created, maintained, or received by Business Associate on behalf of Covered Entity, shall:
6.3.1. Retain only that Protected Health Information which is necessary for Business Associate to continue its proper management and administration or to carry out its legal responsibilities;
6.3.2. Return to Covered Entity or, if agreed to by covered entity, destroy the remaining Protected Health Information that the Business Associate still maintains in any form;
6.3.3. Continue to use appropriate safeguards and comply with Subpart C of 45 CFR Part 164 with respect to electronic Protected Health Information to prevent use or disclosure of the Protected Health Information, other than as provided for in this Section, for as long as Business Associate retains the Protected Health Information;
6.3.4. Not use or disclose the Protected Health Information retained by Business Associate other than for the purposes for which such Protected Health Information was retained and subject to the same conditions set out at Sections 3.6, 3.7, and 3.8 which applied prior to termination; and
6.3.5. Return to Covered Entity or, if agreed to by covered entity, destroy the Protected Health Information retained by Business Associate when it is no longer needed by Business Associate for its proper management and administration or to carry out its legal responsibilities.
6.4. Survival. The obligations of Business Associate under this Section shall survive the termination of this BAA or the Terms.
7. Miscellaneous
7.1. Regulatory References. A reference in this Agreement to a section in the HIPAA Rules means the section as in effect or as amended.
7.2. Mitigation of Disclosures of PHI. All parties will take reasonable measures to mitigate, to the extent practicable, any harmful effect that is known to the respective Party of any use or disclosure of PHI in violation of the requirements of this BAA.
7.3. Audit Right. Upon request, Veeam agrees to makes available to the Customer all information necessary to demonstrate compliance with the obligations set forth in this Agreement, including the results of any audit reports or similar assessments conducted by third parties on behalf of Veeam related to Veeam’s compliance with HIPAA. Customer agrees to treat any such information or documentation as Confidential Information subject to the restrictions and requirements for the processing of such information in the Veeam Data Cloud Service Agreement.
7.4. Amendment. The Parties agree to take such action as is reasonably necessary to amend this Agreement from time to time for compliance with the requirements of the HIPAA Rules and any other applicable law.
7.5. Interpretation. Any ambiguity in this Agreement shall be interpreted to permit compliance with the HIPAA Rules.