NEW Veeam Agent for Microsoft Windows

Veeam Agent for Microsoft Windows FAQs

What is Veeam Agent for Microsoft Windows?

Veeam® Agent Microsoft Windows is a simple backup agent designed to ensure the Availability of your Windows workloads by providing backup and recovery for physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users.

It is a standalone product and is not part of Veeam Backup & Replication™ or Veeam Availability Suite™. While Veeam Agent for Microsoft Windows (all versions) optionally integrates with Veeam Backup & Replication, it is a standalone product that does not require the purchase of any other Veeam products to work.

Can Veeam Agent for Microsoft Windows be used to back up physical servers? Can it be used as an enterprise physical server backup tool?

You can use the FREE version of Veeam Agent for Microsoft Windows to back up Microsoft Windows-based physical servers (including Windows Server 2016), workstations and public cloud workloads.

All versions of Veeam Agent for Microsoft Windows support Windows Server 2016, but the Server edition includes server-specific features (e.g., application-aware processing, file indexing and search, server-friendly scheduling and retention, etc.), making it the best choice for enterprise-level physical server backups.

Is there a minimum purchase requirement for Veeam Agent for Microsoft Windows licenses?

Workstation licenses of Veeam Agent for Microsoft Windows must be purchased in quantities of at least five (5). There is no minimum purchase requirement for Server licenses, which can be purchased in any quantity.

Can I back up to a Veeam repository when using the FREE edition of Veeam Agent for Microsoft Windows?

Yes, with the FREE edition of Veeam Agent for Microsoft Windows, you can back up to a Veeam repository backed by a licensed Veeam Backup & Replication server. However, you cannot have both FREE and paid editions of Veeam Agents backing up to a Veeam repository at the same time — you must choose to use either all free or all paid agents.

What is Veeam’s support policy for Veeam Agent for Microsoft Windows?

FREE licenses of Veeam Agent for Microsoft Windows will be supported through Veeam’s FREE product support policy. According to this policy, Veeam will attempt to provide support for users, but does not provide response goals or response guarantees for this service. If you experience an issue with the FREE product, please submit a support case through the product UI for our review or visit the dedicated forum, Veeam Agent for Microsoft Windows, for additional assistance.

Workstation and Server licenses of Veeam Agent for Microsoft Windows include 24.7.365 technical support for the term of the purchased license — either one (1) or three (3) years.

What if I have an issue with Veeam Backup & Replication integration functionality?

If you believe the issue is not specific to Veeam Agent for Microsoft Windows (for example, a general Veeam backup repository issue), and you have an active maintenance agreement, you can open a support case normally, regardless of if the issue is related to Veeam Agent for Microsoft Windows or Veeam Backup & Replication.

If the issue is related to Veeam Agent for Microsoft Windows and you are using a free license, please refer to the dedicated forum, Veeam Agent for Microsoft Windows and/or submit a support case through the product UI.

Can I use Veeam Cloud Connect with Veeam Agent for Microsoft Windows?

Yes, you can use Cloud Connect to send physical and workstation backups to a service provider of your choice.