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Manufacturer Improves Data Backup and Recovery Success Rate to 100 Percent with Veeam

Follett LLC, a leading manufacturer of ice and refrigeration solutions, eliminates critical ERP system downtime, improves regulatory reporting and DR testing, and achieves ROI in months with Veeam Availability Suite

Baar, Switzerland – February 1, 2018 Veeam Software, the Availability for the Always-On Enterprise innovator, announced today that Follett LLC, the leading global designer and manufacturer of ice and refrigeration solutions, has replaced its legacy backup system with Veeam Availability Suite to ensure that its mission-critical enterprise resource planning (ERP) systems are always-on and continuously available for its customers. With Veeam, Follett increased its backup and recovery success rate for tier-1 systems from 63 percent to 100 percent, eliminating system downtime for its mission-critical ERP system, and achieving ROI within months.

Based in Easton, Pennsylvania, with additional manufacturing operations in Bethleham, Penn., and Gdansk, Poland, Follett provides innovative solutions for the food service and healthcare industries. The company’s products are in such high demand that its manufacturing facilities and ERP system must operate around the clock. Prior to deploying the Veeam solution, the company’s plants were operating at peak performance until a problem arose with the ERP system. A critical file was overwritten and couldn’t be restored, taking the system down for five hours. While the IT team ultimately found a way to work around it, the situation startled everyone.

“ERP is mission-critical,” said Michael Labate, system administrator at Follett. “Our ERP system runs everything from order entry to production planning. If our ERP system is not highly available, we stand to lose thousands of dollars per hour. Downtime is unacceptable.

“We all agreed we needed to make a change, and fast—unreliable backup and recovery was threatening the business,” added Labate. “Several people told me Veeam would be the best backup application I would ever use. They were right. Veeam cannot be beat.”

Veeam Availability Suite combines the industry-leading backup, restore, and replication capabilities of Veeam Backup & Replication with the advanced monitoring, reporting and capacity planning functionality of Veeam ONE. Veeam Availability Suite delivers everything an organization needs to reliably ensure and manage VMware vSphere and Microsoft Hyper-V environments, including high-speed recovery, verified recoverability, complete visibility, data loss avoidance, and leveraged data for streamlined disaster recovery (DR).

“Veeam helps us meet customer demand and stay ahead of the competition by ensuring ERP is highly available,” Labate said. “Our backup and recovery success rate for all tier 1 systems has been 100 percent since switching to Veeam. I can truly say Veeam is one of the best—if not the best—software suites I’ve ever used.”

Today, Veeam delivers Always-On Availability for Follett’s critical systems, including ERP. It also enables the company to do something it couldn’t before—disaster recovery (DR) testing. Now, the company can test failovers for ERP and other tier-1 systems to protect its most critical data. In fact, DR testing is now mandatory because Follett has become a public company and must comply with the Sarbanes-Oxley Act (SOX). Reports from the Veeam solution now enable the company to document backup and recoverability testing, with detailed test logs validating SOX compliance. 

Veeam also gives the company complete visibility into the backup and VMware vSphere infrastructures, so the IT team can identify and resolve issues before they develop into problems and impact business. “With Veeam delivering 24.7.365 Availability of our ERP and other critical systems, we were able to eliminate contracts with third-party providers who were helping us keep hardware and software up-and-running,” Labate added. “Veeam paid for itself within months. I can truly say Veeam is a set-and-forget solution.

“With the high demand for its top-quality solutions, Follett needs to manufacture non-stop to meet the needs of customers, and, as a public company, SOX compliance is vital,” said Jeff Gianetti, Senior Vice President of North America Sales at Veeam. “Veeam provides Follett with complete visibility of its backup and virtual infrastructures so its IT team can identify and resolve issues before they develop into problems and impact business. This is a dynamic, fast-moving operation, and it’s gratifying to provide Follett with the Availability they need to continue ‘icing’ the competition and growing their bottom line.

For more information, visit https://www.veeam.com/success-stories/manufacturer-ices-the-competition-with-veeam.html.

About Veeam Software

Veeam recognizes the new challenges companies across the globe face in enabling the Always-On Enterprise, a business that must operate 24.7.365. To address this, Veeam has pioneered a new market of Availability for the Always-On Enterprise by helping organizations meet recovery time and point objectives (RTPO) of less than 15 minutes for all applications and data, through a fundamentally new kind of solution that delivers high-speed recovery, data loss avoidance, verified recoverability, leveraged data and complete visibility. Veeam Availability Suite, which includes Veeam Backup & Replication, leverages virtualization, storage, and cloud technologies that enable the modern data center to help organizations save time, mitigate risks, and dramatically reduce capital and operational costs, while always supporting the current and future business goals of Veeam customers.

Founded in 2006, Veeam has 53,000+ ProPartners and 282,000+ customers with the highest customer satisfaction scores in the industry. Headquartered in Baar, Switzerland, Veeam has offices in more than 30 countries. To learn more, visit https://www.veeam.com or follow Veeam on Twitter @veeam.