vPower NFS Service – Unable to start service

KB ID: 1094
Product: Veeam Backup & Replication
Version: 6.x, 7.x, 8.x
Published:
Last Modified: 2015-02-10

Challenge

The vPower NFS Service is unable to start.
 
The following error may occur when attempting to start the service:

“Error 1920.Service Veeam vPower NFS Service (VeeamNFSSvc) failed to start. Verify that you have sufficient privileges to start system services.”
 
Windows may also throw the following error:
“The Veeam vPower NFS Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.”
 
This issue may be coupled with the following errors found in the Svc.VeeamNFS.log
 
NFS Datastore location has invalid path:
nfs| Initializing virtual filesystem.
nfs|   Trying to create root folder '<Path to NFS Datastore Folder>'.
nfs| Initializing virtual filesystem. Failed.
nfs| ERR |Failed to start NFS service.
nfs| >>  |boost::filesystem::create_directory: The system cannot find the path specified
nfs| >>  |--tr:Failed to create root folder for the NFS configuration.
nfs| >>  |--tr:Failed to initialize virtual file system.
nfs| >>  |--tr:Failed to initialize
 
Another service is locking port 111:
nfs| ERR |Client thread error. Mount and Nfs ports cannot register on portmapper.

Solution

To resolve this issue please review the following common issues and solutions:
 
NFS Datastore location has invalid path:
1.  Open Registry Editor
2.  Open the following key:

HKLM\SOFTWARE\Wow6432Node\Veeam\Veeam NFS

3.  The REG_SZ RootFolder should have a valid path to a location within the filesystem. The most common issue is that the location points to a drive that is no longer present.

Default Value: C:\ProgramData\Veeam\Backup\NFSDatastore

 
Another service is locking a port needed by vPower NFS:
1.  Open an Administrator Command Prompt
2.  Run the following commands

netstat -bona > portlist.txt
notepad portlist.txt

3.  Search the text file and confirm that the following ports are not locked by another process.

111
6161

More Information

For issue related to connectivity issue with vPowerNFS please refer to http://www.veeam.com/kb1055
 
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