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- Credentials Test or Job Fails when attempt to use VIX
Credentials Test or Job Fails when attempt to use VIX
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Challenge
Failed to prepare guest for hot backup. Error: Failed to connect to guest agent. Errors:
Cannot connect to the admin share. Host: [vm.domain..tld]. Account: [VM\backupsvc].
Win32 error:The network path was not found.
Code: 53
Cannot connect to the admin share. Host: [192.168.1.42]. Account: [VM\backupsvc].
Win32 error:Access is denied.
Code: 5
Log File Examples
Task.<vmname>.<morefid>.log in C:\ProgramData\Veeam\Backup\<job_name> on Veeam Server
Error Failed to install via VMWare Api
Error Failed to connect to guest process (VIX) (Veeam.Backup.VssProvider.VssVixException)
Error Failed to connect to guest service via vSphere API (Veeam.Backup.VssProvider.VssVixException)
Error Failed to connect to guest service via web service (Veeam.Backup.VssProvider.VssVixException)
Error Cannot connect to host [192.168.1.42] over web services. Login: [vsphere.local\administrator]. Guest Login: [VM\backupsvc].
Error Failed to execute Pwdkey
Error Failed to execute vSphere API command: [Failed to set registry value BiosUUID
Error Failed to create SOFTWARE\VeeaM\Veeam Backup and Replication registry key
Error Win32 error:Access is denied.VeeamVixProxy_ddmmyyyy.log in C:\ProgramData\Veeam\Backup of Guest OS
INFO ================================================================================================
INFO VeeamVixProxy started.
Command line: ["C:\Windows\TEMP\{1a30c420-1237-4b91-8163-e3c9f029460d}" -func Pwdkey -out "C:\Windows\TEMP\{5c44eb01-7a6f-4cc6-a25e-6ddc2f6324a6}"]
WARN Failed to check is directory exist
WARN Win32 error:Access is denied.
WARN Code: 5
WARN Failed to check is directory exist
WARN Win32 error:Access is denied.
WARN Code: 5
Generated key
ERR Error:
ERR Failed to set registry value BiosUUID
ERR Failed to create SOFTWARE\VeeaM\Veeam Backup and Replication registry key
ERR Win32 error:Access is denied.
ERR Code: 5
WARN Failed to check is directory exist
WARN Win32 error:Access is denied.
WARN Code: 5Cause
Solution
Ensure the correct account is used
To use VIX for Guest Processing, one of the two following accounts must be specified for Guest Processing:
- The Built-in Administrator (i.e., hostname\Administrator)
Note: This must be the original Built-in Administrator who has a SID that ends in -500. This user is unique and has the ability to bypass Windows User Account Controls. Even if the account was renamed, it will work.
- The Domain Administrator (i.e, domain\Administrator)
Troubleshoot VMware Tools
- If issues with VIX connectivity persist, confirm that VMware Tools is up-to-date for the VM to be protected.
For information regarding issues when upgrading VMware tools, please reference: https://kb.vmware.com/kb/1001354 - Uninstall VMware Tools, and reinstall VMware Tools.
For information regarding uninstalling VMware tools from the command line: https://kb.vmware.com/kb/2010137
Note: If the Veeam Server, which acts as the default Guest Interaction Proxy, is in an isolated network, separate from the production VMs, RPC will fail. In such a situation, building a dedicated Guest Interaction Proxy
that sits in both the isolated and production networks may be preferable to allow for RPC-based Guest Processing.
More Information
For more information regarding disabling UAC under 2012 and 2012 R2, please review the following: http://social.technet.microsoft.com/Forums/windowsserver/en-US/0aeac9d8-3591-4294-b13e-825705b27730/how-to-disable-uac?forum=winserversecurity
In a blog post regarding Windows 10 and UAC Microsoft has stated "Disabling UAC on Windows 10 puts you into an untested and unsupported configuration. It also blocks your ability to run many modern applications."
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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