Failed to connect to the Veeam Backup & Replication server:
No connection could be made because the target machine actively refused it <IP>:9392
Below is a list of causes and solutions organized from most to least common:
The Veeam Backup Service is set with the startup type "Automatic (Delayed Start)," this means that when the OS has just booted, it may take up to 3-5 minutes before the service starts.
If you find that the Veeam Backup Service on the Veeam Backup Server is not started, start it. If it fails to start, create a support case and include the file:
C:\ProgramData\Veeam\Backup\Svc.VeeamBackup.log from the Veeam Backup Server.
Review: Veeam Backup Console Port Requirements
When running the Console on a machine other than the Veeam Backup Server, that machine must be able to reach the Veeam Backup Service on port 9392. First, verify that the Veeam Backup Service is running on the Veeam Backup Server, and then test connectivity to that service from the remote machine using the following PowerShell cmdlet:
(Replace <hostname/ip> with the hostname or IP of the Veeam Backup Server)
Test-NetConnection -ComputerName <hostname/ip> -Port 9392
This can occur in environments where the Veeam Backup & Replication Console is installed on a different machine than the Veeam Backup Server, and the Veeam Backup Servers hostname or IP has recently changed. Check connection settings and ensure the correct server has been specified.
In rare cases, a mistake during deployment may have occurred where only the Veeam Backup & Replication Console was installed. In this situation, there will be no Veeam Backup Service on the machine. This can also be identified by attempting to run the Veeam Backup & Replication installer on the Veeam Backup Server and observing the message "Please uninstall console first." on the entry for installing Veeam Backup & Replication.
If none of the above methods resolve the issue, please open a support case.
If the Veeam Backup Service on the Veeam Backup Server will not start, mark the case as Severity 1.
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case