Console Error - Failed to connect to Veeam Backup & Replication Server

KB ID: 2127
Products: Veeam Backup & Replication
Version: 9.x
Published:
Last Modified: 2016-07-18

Challenge

When attempting to connect to the Veeam Backup & Replication server using the console the connection fails with the error:

Failed to connect to the Veeam Backup & Replication server:
No connection could be made because the target machine actively refused it <IP>:9392

User-added image



 

Cause

There are multiple causes for this failure to connect, the following is a list of the most common causes:
 
1. The server where the console is installed cannot reach the Veeam Backup & Replication server due to network limitation.
2. The server where the console is installed cannot resolve the hostname or FQDN of the Veeam Backup & Replication server entered.
3. A firewall is preventing communication between the server where the console is being run and the Veeam Backup & Replication server.
4. On the Veeam Backup & Replication server the Veeam Backup Service is not running.
 
There may be other causes, please contact Veeam Technical Support if you find a cause not listed.

Solution

Connectivity/DNS
From the server where the console is installed attempt to ping the IP/Hostname/FQDN of the Veeam Backup & Replication server specified when using the Veeam Backup & Replication console. If unable to ping the Veeam Backup & Replication server, please resolve the network level issue.
 
Firewall
Please check all firewalls that exist between the server where the Veeam Backup & Replication console installed and the Veeam Backup & Replication server.
 
A tool such as PortQry can be used to test if port 9392 can be reached on the Veeam Backup & Replication server from the console server. https://www.microsoft.com/en-us/download/confirmation.aspx?id=17148
 
Veeam Backup Service
Connect to the Veeam Backup & Replication server and make sure that the Veeam Backup Service is running. If it is stopped, start it. Check that the SQL Service for the instance Veeam Backup & Replication is using is running and you are able to connect to it.
 

More Information

If none of the above methods resolve the issue, please open a support case for further investigation. If the service is not running, this qualifies as a Severity 1 issue provided you do not have any other Veeam consoles and meet the criteria for a severity 1 issue as defined here: https://www.veeam.com/veeam_software_support_policy_pg.pdf
 
2 / 5 (52 votes cast)

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Orphus system