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Backup job fails with “The request is not supported. Failed to duplicate extent” message.

KB ID: 2243
Product: Veeam Backup & Replication 11, Veeam Backup & Replication 10, Veeam Backup & Replication 9.5
Published: 2017-02-10
Last Modified: 2021-02-02

Challenge

A backup job targetted at an ReFS 3.0 based repository fails with “The request is not supported. Failed to duplicate extent"

Examples:

Agent: Failed to process method {Transform.CompileFIB}: The request is not supported.
Failed to duplicate extent. Target file: <path>vbk, Source file: <path>vib, TgtOffset: xx, SrcOffset: yy, DataSize: 4096
Error: Agent: Failed to process method {Transform.Patch}: The request is not supported.
Failed to duplicate extent. Target file: <path>vbk, Source file: <path>vib, TgtOffset: xx, SrcOffset: yy, DataSize: 4096
Full backup file merge failed Error: Agent: Failed to process method {Transform.Patch}: The request is not supported.
Failed to duplicate extent. Target file: <path>vbk, Source file: <path>vib, TgtOffset: xx, SrcOffset: yy, DataSize: 4096

Cause

The error occurs when the cluster size of the ReFS volume is changed, but Veeam Backup & Replication is not aware of the change from 4K to 64K. The job may be successful on incremental/active full runs, but fails on synthetic operations, (i.e. Synethtic Full, Forever-Forward-Incremental Merge, and Reverse Incremental).

Solution

To resolve this issue, make Veeam Backup & Replication aware of the change in cluster size since the repository was last edited.

  1. Identify which repository is associated with the failing job.
  2. Open the [Properties] for that repository in [Backup Infrastructure]>[Backup Repositories]
  3. Click [Finish] to force Veeam Backup & Replication to discover the new block size.

Once completed run the job again.

 

More Information

For more information on "Fast Clone" and it's relation to ReFS functionality please review:
https://helpcenter.veeam.com/docs/backup/vsphere/backup_repository_block_cloning.html
KB ID: 2243
Product: Veeam Backup & Replication 11, Veeam Backup & Replication 10, Veeam Backup & Replication 9.5
Published: 2017-02-10
Last Modified: 2021-02-02

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