Unable to connect Veeam Service Provider Console to Veeam Cloud Connect server using a local account

KB ID: 2665
Product: Veeam Service Provider Console | 4.0 | 5.0 | 6.0
Published: 2018-06-12
Last Modified: 2021-12-14
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Challenge

Attempting to connect a Veeam Cloud Connect server through the VSPC web UI fails with the following error message:
Failed to connect to the server. Specified user is invalid or does not have enough permissions on the server.

Cause

The VSPC service requires access to Veeam Cloud Connect administrative share to deploy its agent. The fastest way to test access to VCC administrative share is to run \\<VCC_SERVERNAME>\C$ from VSPC server.

Solution

When Veeam Service Provider Console Web UI is provided credentials to connect to a Cloud Connect Server to deploy the Management Agent, the user account provided must comply with the UAC remote restrictions. The account must be either:

Alternatively, it is possible to manually deploy the Veeam Service Provider Console Management Agent, with the VAC_MANAGEMENT_AGENT_TYPE value set to 3. 

More Information

If none of the provided solutions are viable, it is possible to disable UAC remote restrictions. This will allow local accounts other than Administrator to be used for remote access. This option should be considered a last resort as it involves disabling a Microsoft Windows OS security feature.
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