Unable to Add Veeam Cloud Connect server to Veeam Availability Console

KB ID: 2665
Product: Veeam Availability Console;Veeam Availability Console for the Enterprise
Version: 2.x
Published:
Last Modified: 2018-06-12

Challenge

When adding a Veeam Cloud Connect server though VAC web UI the following error message pops up:
 

Unable to install management agent. A fatal error occurred during installation.
 
Server.log shows the following record: "System.ServiceModel.FaultException: Failed to connect to computer administrative share".

Cause

VAC service requires access to Veeam Cloud Connect administrative share to deploy its agent. The fastest way to test access to VCC administrative share is to run \\<VCC_SERVERNAME>\C$ from VAC server. You may receive the following error message:
 

User-added image

The reason to this is the default security policy that disables access to adminstrative shares.

Solution

On the Veeam Cloud Connect server perform the following edits:

  1. Run regedit
  2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ Windows\CurrentVersion\policies\system
  3. Create LocalAccountTokenFilterPolicy as DWORD and set it to 1 and click OK

More Information

For more information refer to this MS KB article

If you have any questions, contact Veeam Support.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.

OK

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