Veeam Backup & Replication C++ run-time components requirements

KB ID: 2678
Product: Veeam Backup & Replication | 6.5 | 7.0 | 8.0 | 9.0 | 9.5
Published: 2018-07-03
Last Modified: 2022-03-21
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Article Applicability

This article documents an issue that may occur when using a VMware Backup Proxy running server 2008, which is only supported in Veeam Backup & Replication 9.5 and older.

However, the error documented in this article is known to occur in Veeam Backup & Replication 10 and higher when security hardening using the registry value CWDIllegalInDllSearch is implemented. For more information, please review this thread on Veeam's RnD Forums.

Challenge

Backup and replication jobs processing Virtual Machines using Windows Server 2008 as a proxy server may report:
 
Processing <VM name> Error: Backup proxy <Veeam backup proxy name> is missing C++ runtime components, download from http://vee.am/runtime 

Cause

Working with VMware vSphere requires vddk of a proper version, which, in its turn requires Visual C++ run-time components. Veeam Backup and Replication does not perform its automatic installation on servers running Windows Server 2008, thus it should be installed manually.

Solution

Perform manual installation of the proper version of Visual C++ run-time components.

The following table lists the required version:
VMware vSphere version Visual C++ Redistributable Packages version
4.1. 5.0, 5.1 not required
5.5, 6.0 Microsoft Visual C++ 2008 Redistributable Package (x64)
6.5, 6.7 Visual C++ Redistributable Packages for Visual Studio 2013
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