- Veeam Support Knowledge Base
- File-Level Restore - FUSE mount is not supported on kernel versions 4.0.0-4.1.33
File-Level Restore - FUSE mount is not supported on kernel versions 4.0.0-4.1.33
| KB ID: | 2684 |
| Product: | Veeam Agent for Linux | 3.0 | 4.0 | 5.0 | 6.0 | 6.1 | 6.2 | 6.3 | 6.3.1 | 6.3.2 | 13 | 13.1 |
| Published: | 2018-07-11 |
| Last Modified: | 2026-05-04 |
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Challenge
When performing guest file recovery from a backup of a machine running Linux Kernel versions 4.0.0 through 4.1.33, the restore fails to mount with the error:
FUSE mount is not supported on kernel versions 4.0.0-4.1.33. Upgrade the kernel and try again.
Cause
Solution
The general recommendation is to upgrade the kernel to a more recent version.
However, in some distributions, the fix was backported to those older kernels. In that case, it is possible to force Veeam Agent for Linux to attempt the mount despite the detected kernel version:
Note: This will only work if the installed kernel contains the backported fix for this bug.
- Open the Veeam Agent for Linux global configuration file — /etc/veeam/veeam.ini
- Uncomment the
ignoreFuseBugline, change the value fromfalsetotrue, and save the file.
- Restart the
veeamserviceservice to apply the changes. - Retry the restore.
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