Failed to mount backup

KB ID: 2684
Version: 1.x, 2.0.0.400
Published: 2018-07-11
Last Modified: 2020-08-13
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

Recovery from backup on a machine running Linux kernel of one of versions 4.0.0-4.1.33 typically fails with ‘FUSE mount is not supported on kernel versions 4.0.0-4.1.33. Upgrade the kernel and try again.’

Cause

FUSE mounts on mentioned kernels fail due to a known kernel bug which was fixed in later versions. General recommendation is to upgrade kernel to a more recent version. However some in distributions fix was backported to older kernels, so you might want to try the following solution first (applicable to Agent for Linux version 2.0 and later only).

Solution

  1. In global configuration file of Agent for Linux – /etc/veeam/veeam.ini – change value of ‘ignoreFuseBug’ parameter from ‘false’ to ‘true’ and uncomment respective line
  2. Restart ‘veeamservice’ service to apply changes
  3. Retry recovery
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.