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Adding Server 2019/Hyper-V 2019 to Veeam Fails

KB ID: 2909
Product: Veeam Backup & Replication
Version: 9.5.4.2399
Published: 2019-03-13
Last Modified: 2022-06-22
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Article Applicability

This article is specific to an issue with Server 2019/Hyper-V 2019 build 1809 (aka "October 2018 Update").

If you are seeing the error documented on this KB and the Windows Server is not running Server 2019 build 1809, please review the following articles:

 

Challenge

Attempting to add Server 2019/Hyper-V 2019 may fail with an access or timeout issue when Veeam is installed on Server 2016/Windows 10.

When attempting to add Hyper-V 2019:

Error Failed to connect to host 192.168.1.26
Error Access denied or timeout expired.
Error Check if you have local administrator privileges on computer '192.168.1.26'.
Error Possible reasons:
Error 1. Invalid credentials.
Error 2. Specified host is not a Hyper-V server. (System.Exception)


 

Cause

Veeam B&R 9.5.4.2399 Adds support for Server 2019/Hyper-V 2019. However, there is a known issue with RemoteWMI on Build 1803 of Windows 10/Server 2016.

Solution

Upgrade to Windows build 1809.

More Information

RemoteWMI Issue: https://social.msdn.microsoft.com/Forums/sqlserver/en-US/511ad60e-a9c3-49da-9810-3660c54fc2b8/0x80070005-access-denied-for-remote-wmi-using-managementscopeconnect-to-win-10-pro-1803?forum=wcf

The specific build that introduces this issue is: https://support.microsoft.com/en-us/help/4343909/windows-10-update-kb4343909

Builds earlier than 1803 do not seem to be affected either.

 

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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