- Veeam Support Knowledge Base
- Adding Server 2019/Hyper-V 2019 to Veeam Fails
Adding Server 2019/Hyper-V 2019 to Veeam Fails
| KB ID: | 2909 |
| Product: | Veeam Backup & Replication |
| Version: | 9.5.4.2399 |
| Published: | 2019-03-13 |
| Last Modified: | 2022-06-22 |
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Article Applicability
This article is specific to an issue with Server 2019/Hyper-V 2019 build 1809 (aka "October 2018 Update").
If you are seeing the error documented on this KB and the Windows Server is not running Server 2019 build 1809, please review the following articles:
- “Invalid Credentials” Error Adding a Hyper-V Host Using a Local Account
- "Access is Denied." When Using a Local Account to Add a Windows Machine to Veeam Backup & Replication
Challenge
Attempting to add Server 2019/Hyper-V 2019 may fail with an access or timeout issue when Veeam is installed on Server 2016/Windows 10.
When attempting to add Hyper-V 2019:
Error Failed to connect to host 192.168.1.26
Error Access denied or timeout expired.
Error Check if you have local administrator privileges on computer '192.168.1.26'.
Error Possible reasons:
Error 1. Invalid credentials.
Error 2. Specified host is not a Hyper-V server. (System.Exception)
When attempting to add Hyper-V 2019:
Error Failed to connect to host 192.168.1.26
Error Access denied or timeout expired.
Error Check if you have local administrator privileges on computer '192.168.1.26'.
Error Possible reasons:
Error 1. Invalid credentials.
Error 2. Specified host is not a Hyper-V server. (System.Exception)
Cause
Veeam B&R 9.5.4.2399 Adds support for Server 2019/Hyper-V 2019. However, there is a known issue with RemoteWMI on Build 1803 of Windows 10/Server 2016.
Solution
Upgrade to Windows build 1809.
More Information
RemoteWMI Issue: https://social.msdn.microsoft.com/Forums/sqlserver/en-US/511ad60e-a9c3-49da-9810-3660c54fc2b8/0x80070005-access-denied-for-remote-wmi-using-managementscopeconnect-to-win-10-pro-1803?forum=wcf
The specific build that introduces this issue is: https://support.microsoft.com/en-us/help/4343909/windows-10-update-kb4343909
Builds earlier than 1803 do not seem to be affected either.
The specific build that introduces this issue is: https://support.microsoft.com/en-us/help/4343909/windows-10-update-kb4343909
Builds earlier than 1803 do not seem to be affected either.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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