Challenge
Automated monthly license usage reports generated by Veeam Cloud Connect display an unexpected number of replicated VMs and licensed instances. At the same time, Get-VBRCloudTenant -Name "TenantName" PowerShell cmdlet returns proper numbers.
Cause
Miscalculations are caused by a bug in the stored procedure.
Solution
Automatic (with services restart)
[[DOWNLOAD|DOWNLOAD PRIVATE FIX|https://www.veeam.com/download_add_packs/vmware-esx-backup/kb3004_1]]
MD5 for kb3004.zip: 97dfb14d66959f5cd4ec6279f890bef4
SHA-1 for kb3004.zip: 91b402007992ffe9a0dc2ce34b8954cb01476c1a
- Download the hotfix.
- Check the current version of Veeam Backup & Replication. It must be 9.5.4.2866.
- Make sure that no jobs are running, close the console, and stop all Veeam services.
- Right-click on the installation file and click "Run as administrator"
- Go through the wizard to install private fix.
Manual
[[DOWNLOAD|DOWNLOAD SCRIPT|https://www.veeam.com/download_add_packs/vmware-esx-backup/kb3004_0]]
MD5 for kb3004_0.zip: 024ba03459d46e3c9be6b59d40066868
SHA-1 for kb3004_0.zip: 302af86b05b6bfc25e532db4f69045e7d6e41732
- Download archive with u4b_FIX_Licensing.Reporting.CC.GetInstancesInfo.sql file, extract and copy it to the SQL server, which hosts the Veeam Cloud Connect database or any other machine that can connect to the SQL instance in question.
- Connect to the SQL instance by using Microsoft SQL Studio. When connecting, please provide valid credentials with full permissions.
- Find your Veeam Cloud Connect database (its default name is VeeamBackup). Right-click it and select New Query.
- Open file u4b_FIX_Licensing.Reporting.CC.GetInstancesInfo.sql by using the text editor, copy all its content and paste it to the query window from step 3.
- Run the query by clicking Execute or pressing F5. Make sure that the query is executed successfully.
- The fix is applied immediately, restart of Veeam services is not required.
More Information
Should you have any questions, contact Veeam Support.