Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

KB ID:
3004
Product:
Veeam Cloud Connect
Version:
9.5 Update 4b
Published:
Last Modified:
2019-11-22

Challenge

Automated monthly license usage reports generated by Veeam Cloud Connect display an unexpected number of replicated VMs and licensed instances. At the same time, Get-VBRCloudTenant -Name "TenantName" PowerShell cmdlet returns proper numbers.

Cause

Miscalculations are caused by a bug in the stored procedure.

Solution

Automatic (with services restart)


[[DOWNLOAD|DOWNLOAD PRIVATE FIX|https://www.veeam.com/download_add_packs/vmware-esx-backup/kb3004_1]]

MD5 for kb3004.zip: 97dfb14d66959f5cd4ec6279f890bef4
SHA-1 for kb3004.zip: 91b402007992ffe9a0dc2ce34b8954cb01476c1a
 
  1. Download the hotfix.
  2. Check the current version of Veeam Backup & Replication. It must be 9.5.4.2866.
  3. Make sure that no jobs are running, close the console, and stop all Veeam services.
  4. Right-click on the installation file and click "Run as administrator"
  5. Go through the wizard to install private fix.

Manual


[[DOWNLOAD|DOWNLOAD SCRIPT|https://www.veeam.com/download_add_packs/vmware-esx-backup/kb3004_0]]

MD5 for kb3004_0.zip: 024ba03459d46e3c9be6b59d40066868
SHA-1 for kb3004_0.zip: 302af86b05b6bfc25e532db4f69045e7d6e41732
 
  1. Download archive with u4b_FIX_Licensing.Reporting.CC.GetInstancesInfo.sql file, extract and copy it to the SQL server, which hosts the Veeam Cloud Connect database or any other machine that can connect to the SQL instance in question.
  2. Connect to the SQL instance by using Microsoft SQL Studio. When connecting, please provide valid credentials with full permissions.
  3. Find your Veeam Cloud Connect database (its default name is VeeamBackup). Right-click it and select New Query.
  4. Open file u4b_FIX_Licensing.Reporting.CC.GetInstancesInfo.sql by using the text editor, copy all its content and paste it to the query window from step 3.
  5. Run the query by clicking Execute or pressing F5. Make sure that the query is executed successfully.
  6. The fix is applied immediately, restart of Veeam services is not required.
User-added image

More Information

Should you have any questions, contact Veeam Support.
 

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.

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