1-800-691-1991 | 9am - 8pm ET

Incorrect Replica Counters in Monthly Cloud Connect License Usage Report

KB ID: 3004
Product: Veeam Cloud Connect
Version: 9.5 Update 4b
Published: 2019-09-20
Last Modified: 2020-08-13


Automated monthly license usage reports generated by Veeam Cloud Connect display an unexpected number of replicated VMs and licensed instances. At the same time, Get-VBRCloudTenant -Name "TenantName" PowerShell cmdlet returns proper numbers.


Miscalculations are caused by a bug in the stored procedure.


Automatic (with services restart)


MD5 for kb3004.zip: 97dfb14d66959f5cd4ec6279f890bef4
SHA-1 for kb3004.zip: 91b402007992ffe9a0dc2ce34b8954cb01476c1a
  1. Download the hotfix.
  2. Check the current version of Veeam Backup & Replication. It must be
  3. Make sure that no jobs are running, close the console, and stop all Veeam services.
  4. Right-click on the installation file and click "Run as administrator"
  5. Go through the wizard to install private fix.



MD5 for kb3004_0.zip: 024ba03459d46e3c9be6b59d40066868
SHA-1 for kb3004_0.zip: 302af86b05b6bfc25e532db4f69045e7d6e41732
  1. Download archive with u4b_FIX_Licensing.Reporting.CC.GetInstancesInfo.sql file, extract and copy it to the SQL server, which hosts the Veeam Cloud Connect database or any other machine that can connect to the SQL instance in question.
  2. Connect to the SQL instance by using Microsoft SQL Studio. When connecting, please provide valid credentials with full permissions.
  3. Find your Veeam Cloud Connect database (its default name is VeeamBackup). Right-click it and select New Query.
  4. Open file u4b_FIX_Licensing.Reporting.CC.GetInstancesInfo.sql by using the text editor, copy all its content and paste it to the query window from step 3.
  5. Run the query by clicking Execute or pressing F5. Make sure that the query is executed successfully.
  6. The fix is applied immediately, restart of Veeam services is not required.
User-added image

More information

Should you have any questions, contact Veeam Support.
KB ID: 3004
Product: Veeam Cloud Connect
Version: 9.5 Update 4b
Published: 2019-09-20
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.


error icon

Oops! Something went wrong.

Please go back try again later.