Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed
Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed
Challenge
The Microsoft Windows OS is stuck on the boot screen after the Veeam CBT driver is installed.
Cause
The issue occurs if you have the Veritas System Recovery software installed on the Veeam Agent machine. The Veeam CBT driver is incompatible with the VTrack driver provided by Veritas.
Solution
Resolve the issue in one of the following ways:
When your machine boots, press the F8 key before the Windows logo appears. Select the Last Known Good Configuration option.
After the Veeam Agent machine is rebooted, remove the VTrack driver and install the Veeam CBT driver again. For details, see Installing Veeam CBT Driver.
KB ID:
3072
Product:
Veeam Agent for Microsoft Windows
Version:
2.0 or later
Published:
2019-12-24
Last Modified:
2020-08-13
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