1-800-691-1991 | 9am - 8pm ET
EN

Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed

KB ID: 3072
Product: Veeam Agent for Microsoft Windows
Version: 2.0 or later
Published: 2019-12-24
Last Modified: 2020-08-13

Challenge

The Microsoft Windows OS is stuck on the boot screen after the Veeam CBT driver is installed.

Cause

The issue occurs if you have the Veritas System Recovery software installed on the Veeam Agent machine. The Veeam CBT driver is incompatible with the VTrack driver provided by Veritas. 

Solution

Resolve the issue in one of the following ways:
  • When your machine boots, press the F8 key before the Windows logo appears. Select the Last Known Good Configuration option.
  • Remove the Veeam CBT driver with Veeam Recovery Media. For details, see Removing CBT Driver with Veeam Recovery Media.
After the Veeam Agent machine is rebooted, remove the VTrack driver and install the Veeam CBT driver again. For details, see Installing Veeam CBT Driver.
KB ID: 3072
Product: Veeam Agent for Microsoft Windows
Version: 2.0 or later
Published: 2019-12-24
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please try again later.