- Veeam Support Knowledge Base
- Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed
Microsoft Windows OS is stuck on boot screen after Veeam CBT driver is installed
| KB ID: | 3072 |
| Product: | Veeam Agent for Microsoft Windows |
| Version: | 2.0 or later |
| Published: | 2019-12-24 |
| Last Modified: | 2020-08-13 |
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Challenge
The Microsoft Windows OS is stuck on the boot screen after the Veeam CBT driver is installed.
Cause
The issue occurs if you have the Veritas System Recovery software installed on the Veeam Agent machine. The Veeam CBT driver is incompatible with the VTrack driver provided by Veritas.
Solution
Resolve the issue in one of the following ways:
- When your machine boots, press the F8 key before the Windows logo appears. Select the Last Known Good Configuration option.
- Remove the Veeam CBT driver with Veeam Recovery Media. For details, see Removing CBT Driver with Veeam Recovery Media.
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
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