1-800-691-1991 | 9am - 8pm ET

“Cannot find any supported licenses for current product version" error after updating Veeam to v10


After upgrading your Veeam Software to our latest version Veeam v10, the installation of a license file which has been generated for a previous Veeam version will trigger the following error message: “Cannot find any supported licenses for current product version".

The root cause of the error message:
  • the version of the license file is not compatible with the Veeam B&R Server v10.
  • the license file has not been updated automatically during the installation and you tried to install a previous version of the license file manually.
Example of installing a Perpetual Veeam 9.5 U4b license file in Veeam v10.
User-added image
Note: Since the release of Veeam v10, all new or renewed licenses are provided via e-mail in the format applicable for Veeam v10. If you are using a previous version of Veeam B&R, such license file cannot be installed (error message "Invalid license"), and you would need to download the correct version of the license file from the Customer Portal.

Example when installing a v10 license file in VBR 9.5 U4b:

User-added image

Example when installing a v10 license file in Veeam Agent 3.x (9.5 U4b):
User-added image


Installing a license file generated for Veeam v10 in a previous version of Veeam Software (no matter which product).


  1. Check the current build of your installed Veeam B&R software by browsing VBR Console -> Menu -> Help -> About

    User-added image

    In the new window you can find out what Veeam version you already have installed:

    Veeam v10 ( including all its patches –> Veeam v10
    Veeam 9.5 Update 4 ( up to Update 4b (  -> Veeam 9.5 Update 4
    Veeam 9.0 ( up to 9.5 Update 3a (> Veeam 9.5 pre-Update 4

  2. Login on the Customer Portal with the license administrator e-mail address
  3. Production Licenses -> Select the license file that you need to install -> Get license key -> and on the right side of the screen you can select a product version:

    User-added image

  4. Select the appropriate version and click Download
  5. Once this license key is installed in the corresponding Veeam version, it will work as expected.

You can always consider upgrading your Veeam Software version to Veeam v10, but before doing so please read the Licensing Policy, the System Requirements and the Release Notes for Veeam v10.
Veeam Agent for Microsoft Windows, Veeam Backup & Replication
10.x and later, 4.x and later
Last Modified:
DE | IT | ES
Please rate how helpful this article was to you:
3.8 out of 5 based on 4 ratings
Thank you for helping us improve!
An error occurred during voting. Please try again later.

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

Knowledge base content request
By submitting, you agree that your personal data will be managed by Veeam in accordance with the Privacy Policy.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.


error icon

Oops! Something went wrong.

Please go back try again later.