Veeam Support Knowledge Base
Veeam Backup & Replication — Cannot find any supported licenses for current product version.

Veeam Backup & Replication — Cannot find any supported licenses for current product version.

KB ID:	3209
Product:	Veeam Backup & Replication \| 12 \| 12.1 \| 12.2 \| 12.3 \| 12.3.1 \| 12.3.2 \| 13
Published:	2020-06-22
Last Modified:	2026-01-20

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Challenge

When attempting to install a license into Veeam Backup & Replication, the following error occurs:

Cannot find any supported licenses for current product version.

The "License Information" window in Veeam Backup & Replication shows an error dialog is displayed in the foreground with a red X icon and the message: "Cannot find any supported licenses for current product version." There is an "OK" button at the bottom of the dialog.

Cause

This error most often occurs when the license file being installed is for an older version of Veeam Backup & Replication.

Note: In some cases, a valid license may report this error, and rebooting the Veeam Backup Server has been shown to resolve this issue.

Solution

Check which version of Veeam Backup & Replication is installed. This information can be found in the Veeam Backup & Replication Console's Main Menu (≡) under Help > About.

The navigation menu in the Veeam Backup & Replication console is open, showing options like Updates, Credentials & Passwords, Users and Roles, and License. The "Help" menu is highlighted, with a submenu displaying "Online Help," "Support Information," and "About." The "About" option is described as "Show the build number for this installation."

Log in to the My Account portal using the License Administrator account.
Download a version-appropriate license from the Production Licenses page.

This is AI-generated content. You acknowledge that any output generated may not be accurate or complete. You must thoroughly review it before using in any way. Alt-text: The "Production licenses" page in the Veeam customer portal displays license details for "Veeam Data Platform Advanced," including support ID, expiration date, and number of instances. On the right, the "Select product version" panel offers radio button choices for license versions: 13 (selected), v10/v11/v12, and 9.5 Update 4. A purple "Download" button is below the version selection.

Install the downloaded license into Veeam Backup & Replication.

If you continue to encounter the error while using a license that matches the installed version of Veeam Backup & Replication, please restart the Backup Server and try again.

If you have issues or questions about this process, please create a Licensing Support case.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

To submit feedback regarding this article, please click this link: Send Article Feedback
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