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How to Reset Password in Veeam Backup for Google Cloud

KB ID: 4061
Product: Veeam Backup for Google Cloud | 1.0 | 2.0 | 3.0 | 4.0
Published: 2020-11-26
Last Modified: 2022-06-17
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Challenge

You need to reset the password of a Backup Administrator account used to access Veeam Backup for Google Cloud.

Solution

Before you begin, make sure the IP address of the machine that you are using to reset the password is on the list of allowed IP addresses added to the firewall rules configured for your backup appliance. Then, connect to the backup appliance with an SSH client using the private key you specified when deploying the appliance.

NOTE: You can find the private key in the VM instance details of your backup appliance in the Google Cloud Console.  

To reset a password, you can use either a Linux or Windows desktop:

  • To connect to the backup appliance from a Linux machine, run the following command and enter Yes to connect to the specified server.
ssh -i private_key.ppk ubuntu@<DNS name or IP address of Veeam Backup for GCP server>

Once a connection is established, run the following command and enter a new password:
Change <username> to the username of the Backup Administrator account.

sudo passwd <username>
If you forgot the username of the Backup Administrator account, run the following command to retrieve the full list of users that can access Veeam Backup for Google Cloud: 
sudo cat /etc/group | grep VEEAM_ADMINS
To finish the session, run the following command: 
exit
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