The Community Event for Data Recovery Experts

Watch for FREE to expand your cloud and security skills

On-demand event

Watch now
  • Veeam Support Knowledge Base
  • Object Properties Collection Task finishes with the "fail" status when VMware Site Recovery Manager is used for monitored vCenter server(s)

Object Properties Collection Task completes with a "Fail" status when VMware Site Recovery Manager is used for monitored vCenter server(s)

KB ID: 4260
Product: Veeam ONE | 9.5 | 10 | 11 | 12
Published: 2021-12-27
Last Modified: 2021-12-29
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

When one or more federated SSO vCenter Servers joined to VMware Site Recovery Manager are added to Veeam ONE, the Object Properties Collection Task may complete with a "fail" status. Correlated with the task completion time, an entry in the Event Logs will display "An item with the same key has already been added."

Cause

This issue occurs when VMware Site Recovery Manager manages two or more Tag Categories with the same name. For example, the following categories are often duplicated: 
SRM-com.vmware.vcDr:::status
SRM-com.vmware.vcDr:::consistencyGroup
SRM-com.vmware.vcDr:::protectionGroup
The creation of the duplicate Tag Categories occurs when multiple federated SSO vCenter Servers attempt to create the Categories simultaneously (or nearly the same time), and are unable to idenftiy that the Category already exists. When this occurs, one or more servers may create their own Category instance, which causes duplication in VMware Site Recovery Manager. This duplication of Tag Categories may also happen if a network connectivity loss occurred during the Categories and Tags replication between the servers.

Solution

The recommended solution is to correct the Category name uniqueness by manually removing the duplicate entries. Please follow the steps suggested by VMware in the "How Site Recovery Manager Handles Storage DRS Tagging (2108196)" KB article, specifically the paragraph labeled "Remove Duplicate Tags and Categories."
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.