BACK TO KB LIST

"Failed to import signatures" - Veeam Intelligent Diagnostic Signatures Update Failure

KB ID: 4318
Product: Veeam ONE | 11
Published: 2022-07-08
Last Modified: 2022-09-23
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

2022-08-30 Update:
This article's hotfix was updated to account for the recent root certificate changes.
This new hotfix also prevents future recurrences of this issue.

Challenge

Attempting to update Veeam Intelligent Diagnostics signatures fails, and a pop-up appears with the message:

Failed to import signatures
Update Error

Cause

This issue occurs due to recent certificate changes that affected the Veeam Intelligent Diagnostics signature update process.

Solution

Follow the steps below to install the hotfix to resolve this issue.

Notes:

  • The hotfix is only compatible with:
    • Veeam ONE v11   (11.0.0.1379)
    • Veeam ONE v11a (11.0.1.1880)
  • If the Veeam ONE Server is running Windows 7, the Program Compatibility Assistant may display the warning, "This program might not have installed correctly." This message can be safely ignored.

Hotfix Deployment Guide

  1. Back up the Veeam ONE database.
  2. Verify which version of Veeam ONE is installed.
    1. Open the Veeam ONE Client
    2. In the top navbar, click Help
    3. In the Help menu, select About
  3. Download the Hotfix, below, for the installed version of Veeam ONE.
  4. Install the Hotfix
    1. Close all Veeam ONE Client windows
    2. On the Veeam ONE server, run the Hotfix executable.
    3. During the installation, you'll be asked to specify the current Veeam ONE service account.
  5. If the server is running Veeam ONE 11 (11.0.0.1379), perform the following addtional steps.
    For 11.0.1.1880, there are no additional steps.
    1. After the Hotfix is installed, open the Veeam ONE Client
    2. Within the Data Protection View, go to the Veeam ONE Agents tab
    3. Remove and Re-install the Veeam ONE Agents on all Veeam Backup & Replication servers.

Download Information

hotfix for 11.0.0.1379

Updated: 2022-09-23

MD5: A51D875B517CBE54EA088962803E9044
SHA1: 81072F7D40C9DBBE8F5D460CE1950A718F54DFD0
hotfix for 11.0.1.1880

Updated: 2022-09-23

MD5: F3421280EEA6A9E5B38EB3277590DBB6
SHA1: 026C181A8B032AF4FC3126AE767AF9CB73DFB9E8
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.