Veeam Support Knowledge Base
How to use SQL Management Studio to Apply SQL-Based Hotfixes to the Veeam ONE Database

How to use SQL Management Studio to Apply SQL-Based Hotfixes to the Veeam ONE Database

KB ID:	4414
Product:	Veeam ONE \| 10 \| 11 \| 12 \| 12.1 \| 12.2 \| 12.3 \| 13 \| 13.1
Published:	2023-03-07
Last Modified:	2026-06-15

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Purpose

This article documents applying a SQL query script-based hotfix for the Veeam One database.

Solution

Identify the Location of the Veeam ONE Database

If Veeam ONE is installed, open the Veeam ONE Settings Utility to view the current SQL Server settings.
C:\Program Files\Common Files\Veeam\Veeam ONE Settings\VeeamOneSettings.exe

Alternatively, check the following registry values in the following key:
HKLM\SOFTWARE\Veeam\Veeam ONE Monitor\db_config
- host
- db_name

Hotfix Deployment Guide

Disable and Stop all Veeam ONE Services
1. Veeam ONE v13:
  - Veeam Analytics Service
  - Veeam ONE Monitoring Service
  - Veeam ONE Error Reporting Service
  - Veeam ONE Reporting Service
  - Veeam ONE Caching Service
2. Veeam ONE v12:
  - Veeam ONE Monitoring Service
  - Veeam ONE Reporting Service
  - Veeam ONE Error Reporting Service
  - Veeam ONE Agent Service

To automate this, run the following commands in an Administrative Command Prompt.
^{Command prompt is used instead of PowerShell because older versions of PowerShell were unable to set service startup to delayed start.}

For Veeam ONE v13:

net stop VeeamOAS
net stop VeeamDCS
net stop VeeamERS
net stop VeeamRSS
net stop VeeamCHS
sc config VeeamOAS start= disabled
sc config VeeamDCS start= disabled
sc config VeeamERS start= disabled
sc config VeeamRSS start= disabled
sc config VeeamCHS start= disabled
echo Services stopped and startup types set to disabled.
                
            

For Veeam ONE v12:

net stop VeeamDCS
net stop VeeamOneAgentSvc
net stop VeeamRSS
net stop VeeamCRS
sc config VeeamDCS start= disabled
sc config VeeamCRS start= disabled
sc config VeeamOneAgentSvc start= disabled
sc config VeeamRSS start= disabled
echo Services stopped and startup types set to disabled.
                
            

Download the hotfix provided by the Veeam Technical Support engineer.
Unpack the hotfix archive.
Back up the Veeam ONE database. See KB2356.
Open Microsoft SQL Management Studio and connect to the SQL Instance hosting the Veeam One database.

Note:
- You may need to launch SQL Management Studio using Run as Administrator.
- If the account you signed in to the SQL server does not have permission to access the SQL instance, you may have to use Run as different user to launch SQL Management Studio as a user who has access to the SQL instance.
In Microsoft SQL Management Studio, use the Ctrl+O hotkey to open the hotfix script.

Ensure that the correct database is selected from the drop-down list.

Execute the hotfix query.

Review the results and ensure that the script completes without errors.

Enable the Veeam One services and Start them.
1. Veeam ONE v13:
  - Veeam Analytics Service – set to Automatic (Delayed Start)
  - Veeam ONE Caching Service – set to Automatic
  - Veeam ONE Error Reporting Service – set to Automatic
  - Veeam ONE Monitoring Service – set to Automatic
  - Veeam ONE Reporting Service – set to Automatic (Delayed Start)
2. Veeam ONE v12:
  - Veeam ONE Monitoring Service – set to Automatic
  - Veeam ONE Reporting Service – set to Automatic (Delayed Start)
  - Veeam ONE Error Reporting Service – set to Automatic
  - Veeam ONE Agent Service – set to Automatic (Delayed Start)

To automate this, run the following commands in an Administrative Command Prompt.
^{Command prompt is used instead of PowerShell because older versions of PowerShell could not set service startup to delayed start.}

For Veeam ONE v13:

sc config VeeamOAS start= delayed-auto
sc config VeeamCHS start= auto
sc config VeeamERS start= auto
sc config VeeamDCS start= auto
sc config VeeamRSS start= delayed-auto
net start VeeamERS
net start VeeamDCS
net start VeeamOAS
net start VeeamRSS
net start VeeamCHS
echo Service startup set to default and started.

                
            

For Veeam ONE v12:

sc config VeeamDCS start= auto
sc config VeeamCRS start= auto
sc config VeeamOneAgentSvc start= delayed-auto
sc config VeeamRSS start= delayed-auto
net start VeeamCRS
net start VeeamDCS
net start VeeamOneAgentSvc
net start VeeamRSS
echo Service startup set to default and started.
                
            

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How to use SQL Management Studio to Apply SQL-Based Hotfixes to the Veeam ONE Database

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Purpose

Solution

Identify the Location of the Veeam ONE Database

Hotfix Deployment Guide

For Veeam ONE v13:

For Veeam ONE v12:

For Veeam ONE v13:

For Veeam ONE v12:

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