Veeam Licensing Policy

A workload that had at least one restore point created by Veeam (or a partner) solution in the past 31 days, in a form of a backup or a workload’s native snapshot.

Workload is a computer (physical, virtual or cloud), an application (on-prem or SaaS), an unstructured data (files or objects) or any data source that Veeam (or partner) solution protects or manages.

An infrastructure – management servers, hosts, physical/virtual/cloud machines, applications, files or storage – that is protected, monitored or otherwise managed by the Software and by the Customer.

Customers can use copies of the Software under the same License and license terms to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Backup Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Sharing of the Source Infrastructure between different Licenses and license terms is prohibited. 

If present, License Edition defines functionality available in the Product, and relative weight of Licensed Objects. Feature availability varies by Edition, for example Enterprise Plus edition is the best choice for access to all features.

See Veeam Backup & Replication Product Editions for more information on features by Editions.

Veeam provides product updates, licensing and technical support to Customers according to published Veeam Customer Support Policy. Customers can choose support programs with target Service Level Agreements (SLAs) as described in the support policy. Support for FREE/Community/NFR licensed products is provided on a best-effort basis. 

Please note that Licensing Support may not be available for Customers with expired maintenance. More details on Support and Maintenance.

Customers who purchase a Perpetual License get the right to use perpetually any version of the Software shipped prior to the Support expiration date reflected in the license file. One year of basic Support and Maintenance is included with any purchase of the Perpetual License. To stay eligible for product updates and support, Customers must renew their annual maintenance contract. Read more details on maintenance renewal costs.

If present, the Perpetual License default expiration date is set to 10 years from the date of issue and can be re-issued for the longer period at any time without altering any other details of the license. Please open a licensing support ticket at the Customer portal for such a request.

Customers who purchase a Subscription License get the right to use the version of the Software for a specified term depending on SKU purchased. Basic or Production Support and Maintenance is included for the entire term of the Subscription License, provided the End User is compliant with this Licensing Policy and the EULA. More details on Support and Maintenance. 

To renew your Subscription License, please contact your reseller or use the Veeam Renewal form to contact Veeam.

Veeam provides some products free of charge with full or limited functionality. 

“Community Edition” licensed products provide fully functional version of the Software for small environments, limited by Licensed Units of the built-in free license. Some versions of free products may require a valid no-cost license (“Free License”) that is available for everyone upon website page registration. Please follow directions in the product interface to obtain such a license. 

Community Edition license Customers agree to receive email marketing communications from Veeam Software with ability to unsubscribe from it.

Sharing of the Source Infrastructure between different Licenses is prohibited. This includes using multiple Community Edition deployments, or using both licensed and Community Edition deployments, to protect different parts of the same Source Infrastructure.

For all Perpetual Licenses with Sockets, Veeam Backup & Replication and Veeam ONE products will enable additional FREE Instance licenses to be available for use - one Instance per each Socket with maximum of 6 gifted Instances. 

For Veeam ONE, these FREE instances can only be used on monitoring and reporting on all non-VM workloads from the connected Veeam Backup & Replication.

Customers who need to combine purchased Socket and Instance licenses into one License Key can do so on the Customer Portal (https://my.veeam.com). Read more about License Key merges.

Starting with version 10, Veeam Backup & Replication allows installing separate Socket and Instance License Keys at the same time without prior merging of keys at the customer portal. The following conditions will apply:

• Both Socket and Instance licenses are valid product licenses
• Company name matches between licenses
• Only one Socket and one Instance License Key can be installed into the product at the same time
• Sockets will only protect VMware vSphere and Microsoft Hyper-V VMs
• Instances, when in the presence of sockets, will protect NAS, Agents, Plug-Ins, AHV and Cloud VMs, and any workload excluding VMware and Hyper-V VMs.

Instance license expiration will, following the grace period, disable all product functionality until the expired license is removed from the product installation.

Socket license support expiration will not have any impact on the product’s functionality, except for the limitation to install product updates shipped after the support expiration date.

Important note: To receive Production Support for combined license, the Socket license must be at the Production support level.

Veeam issues License Key for each license purchased. The End User is authorized to use each License Key to activate and use the Software within the parameters of this Licensing Policy according to this License Policy terms.

Veeam License Key contains specific licensing terms and a signature record that proves the integrity of the License Key file for the product.Only those License Keys that are marked as “Active” in Veeam’s records are considered legitimate and valid License Keys. Customer’s Active License Keys are always visible on the Customer Portal. 

The License expiration date and License support expiration date are calculated from the License/Contract start date which is the date when Veeam accepts the Purchase Order from distribution and delivers the License Key to the Customer portal at https://my.veeam.com.

When purchasing a renewal of Perpetual or Subscription Licenses, the updated License Keys become available at the Customer portal. In case the License Key auto-update functionality is enabled, the updated License Key may be installed into the product automatically.

Customers that are current on maintenance have an option to merge several Production License Keys into a single License Key to use in a product installation. Merge functionality for current versions is available at Customer Portal (https://my.veeam.com). For cases when merge is required for older versions of Veeam products, the Licensing support case needs to be opened.

When several License Keys are merged, the lowest Edition terms are selected for the resulting key (e.g. merging a 10 Socket Standard Edition license with the Veeam Universal License will result in a Standard Edition License Key). Similarly, the earliest license expiration date and support expiration date with respective Support ID will be provided.

License Key merge is only available for compatible licenses and when below terms match, if present:

• First name, Last name, Email, Company, Edition , License Type, Product name, Package

To revert the License Key merge operation, Customers may choose “Undo merge” to destroy the merged license and revert to original product License Keys.

Below are clarifications and exceptions to general merge rules: 

Veeam has three support programs: Premier, Production, and Basic. Additionally, there is an Evaluation support program for 30 days following product downloads. Each program provides a guarantee for support via Web, E-mail and Phone, and the ability to open cases via Web or Phone. Support for Customers with the Community Edition/Free License/NFR licensed products is provided on a best-effort basis. For more information, please refer to the Veeam Customer Support Policy.

New product releases and maintenance updates are also available only to Customers with current maintenance contract. Product update may be refused by the Software in case the License Key Support Expiration date is past due.