Veeam Licensing Policy

A workload that had at least one restore point created by Veeam (or a partner) solution in the past 31 days, in a form of a backup or a workload’s native snapshot.

Workload is a computer (physical, virtual or cloud), an application (on-prem or SaaS), an unstructured data (files or objects) or any data source that Veeam (or partner) solution protects or manages.

An infrastructure –  management servers, hosts, physical/virtual/cloud machines, applications, files or storage – that is protected, monitored or otherwise managed by the Software and by the Customer.

Customers can use copies of the Software under the same License and license terms to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Sharing of the Source Infrastructure between different Licenses and license terms is prohibited.

If present, License Edition defines functionality available in the Product, and relative weight of Licensed Objects. Feature availability varies by Edition, for example Enterprise Plus edition is the best choice for access to all features.

See Veeam Backup & Replication Product Editions for more information on features by Editions.

Veeam provides maintenance updates, licensing and technical support to Customers according to published Veeam Customer Support Policy. Customers can choose support programs with target Service Level Agreements (SLAs) as described in the support policy. Support for FREE/Community/NFR licensed products is provided on a best-effort basis.

Please note that Licensing Support may not be available for Customers with expired maintenance. More details on Support and Maintenance.

Customers who purchase a Perpetual License get the right to use the version of the Software purchased for the lifetime of the product. One year of basic Support and Maintenance is included with any purchase of the Perpetual License. To stay eligible for product updates and support, Customers must renew their annual maintenance. Read more details on maintenance renewal costs.

If present, the Perpetual License default expiration date is set to 10 years from the date of issue and can be re-issued for the longer period at any time without altering any other details of the license. Please open a licensing support ticket at the Customer portal for such a request.

Customers who purchase a Subscription License get the right to use the version of the Software for a specified term depending on SKU purchased. Basic or Production Support and Maintenance is included for the entire term of the Subscription License, provided the End User is compliant with this Licensing Policy and the EULA. More details on Support and Maintenance.

To renew your Subscription License, please contact your reseller or use the Veeam Renewal form to contact Veeam.

Veeam provides some products free of charge with full or limited functionality. 

“Community Edition” licensed products provide fully functional version of the Software for small environments, limited by built-in Licensed Units. Some versions of free products may require a valid no-cost license (“Free License”) that is available for everyone upon website page registration. Please follow directions in the product interface to obtain such a license. 

Community Edition license Customers agree to receive email marketing communications from Veeam Software with ability to unsubscribe from it.

Sharing of the Source Infrastructure between different Licenses and license terms is prohibited. 

For all Perpetual Licenses with CPU Sockets, Veeam Backup & Replication and Veeam ONE products will enable additional FREE Instance licenses to be available for use - one Instance per each CPU Socket with maximum of 6 Instances. In case the Subscription License Key is installed, the FREE Instances will no longer be available. This applies as well to license keys merged from Perpetual and Subscription licenses.

For Veeam ONE, these FREE instances can only be used on monitoring and reporting on Veeam Agents from the connected Veeam Backup & Replication.

A Customer can own both Perpetual and Subscription Licenses for available Veeam products with the following conditions:

1. Customers can use a single License Key to deploy multiple backup infrastructures with no design restrictions, provided that they use Veeam Backup Enterprise Manager for centralized license management across these infrastructures. Please read more on the License Key merge.
2. Customers can use multiple License Keys with different license terms, but only for completely separate backup infrastructures (which are defined as not sharing backups, servers or storage between each other and are protecting different source infrastructures). Veeam centralized management is not allowed for such use cases. In these cases, Customers will be provided with separate license files for each separate backup infrastructure.
3. If Veeam centralized management for virtual and other workload protection is required, Customers can request a single License Key with both CPU Sockets and Instances where:
   • Perpetual and Subscription License editions must match 
   • The single merged License Key with both CPU Sockets and Instances will be set to expire according to the Subscription License expiration date. The support expiration date will reflect the earliest support expiration date of all licenses involved
     
   • VMware and Hyper-V VMs will be licensed using CPU Sockets only 
   • Instances will cover Agents, Plug-Ins, Cloud VMs & AHV VMs, excluding VMware and Hyper-V VMs

Veeam issues License Key for each license purchased. The End User is authorized to use each License Key to activate and use the Software within the parameters of this Licensing Policy according to this License Policy terms.

The License start date matches the date when Veeam receives and processes the Purchase Order from distribution or after a License Key has been delivered to the Customer portal at https://my.veeam.com.

When purchasing a renewal of Perpetual or Subscription Licenses, the updated License Keys become available at the Customer portal. In case the License Key auto-update functionality is enabled, the updated License Key may be installed into the product automatically.

Veeam License Keys contain specific licensing terms and signature record that proves the validity of the License Key file for the product. Veeam keeps an audit trail for every License Key issued to validate its legitimacy.

Customers that are current on maintenance have an option to merge several License Keys into a single License Key to use in a product installation. Merge functionality for current versions is available at the Customer Portal (https://my.veeam.com). For cases when merge is required for older versions of Veeam products, the Licensing support case needs to be opened.

A License Key merge is following the rule of the least terms (the earlier expiration date is selected) and is available for licenses only when license terms below match:

Perpetual License Keys

• First name, Last name, Email, Company for Perpetual License Keys
• Edition
• License Type
• Product name

Subscription License Keys

• Licensee company, Licensee e-mail, Licensee first name, Licensee last name
• Edition
• License Type

The exceptions apply for the merge rule when:

Veeam has three support programs: Premier, Production, and Basic. Additionally, there is an Evaluation support program for 30 days if you are evaluating our software. Each program provides a guarantee for support via Web, E-mail and Phone, and also the ability to open cases via Web and Phone. Support for Customers with the Community Edition/Free License/NFR licensed products is provided on a best-effort basis. Please read more in the Veeam Customer Support Policy.

New product releases and maintenance updates are also available only to Customers with current maintenance contract. Product update may be refused by the Software in case the License Key support date is past due.