Veeam Licensing Policy

For all Perpetual Licenses with Sockets, Veeam Backup & Replication and Veeam ONE products will enable additional FREE Instance licenses to be available for use - one Instance per each Socket with maximum of 6 gifted Instances.

For Veeam ONE, these FREE instances can only be used on monitoring and reporting on all non-VM workloads from the connected Veeam Backup & Replication.

Customers who need to combine purchased Socket and Instance licenses into one License Key can do so onthe Customer Portal. Read more about License Key merges

Starting with version 10, Veeam Backup & Replication allows installing separate Socket and Instance License Keys at the same time without prior merging of keys at the customer portal. The following conditions will apply:

• Both Socket and Instance licenses are valid product licenses
• Company name matches between licenses
• Socket License Key will define the Support level, Support ID and Product Edition
• Only one Socket and one Instance License Key can be installed into the product at the same time
• Sockets will only protect VMware vSphere and Microsoft Hyper-V VMs

Instances, when in the presence of sockets, will protect NAS, Agents, Plug-Ins, AHV and Cloud VMs, and any workload excluding VMware and Hyper-V VMs.

Instance license expiration will, following the grace period, disable all product functionality until the expired license is removed from the product installation.

Socket license support expiration will not have any impact on the product’s functionality, except for the limitation to install product updates shipped after the support expiration date.

Important note: To receive Production Support for combined license, the Socket license must be at the Production Support and Maintenance level.

1. Only Customers who are current on Support and Maintenance are eligible for a downgrade.
2.  Veeam does not refund the difference in price for downgrades.
3. Offering Downgrades are only offered for Perpetual Licenses, may require a downgrade SKU, and a penalty or fee may be charged.
4. Product Edition Downgrades have no penalty or fee. Support and Maintenance expiration date(s) and licensing terms are not altered in the event of Product Edition Downgrade. Downgrades to Product Editions that Customer does not currently own are not available.
5. Support and Maintenance Downgrades are not available.

For more information, please contact Veeam Renewals at renewals@veeam.com.

1. Only Customers who are current on Support and Maintenance are eligible for upgrades.
2. Upgrades may require a fee — even in cases where Customer is upgrading to what they were previously entitled to.
3. Product Edition Upgrades are only offered for Perpetual Licenses and may require an upgrade SKU.
4. Product Edition Upgrades to Enterprise Plus Product Edition are available. 
5. Production level Support and Maintenance is required for, and thus is included in, all upgrades.
6. Support and Maintenance Upgrades are available.

Customers with “Active” Support and Maintenance Agreement are encouraged to migrate their Veeam Backup & Replication, Veeam Availability Suite, Veeam Backup Essentials or Veeam ONE per-Socket License(s) to a Veeam Universal License (VUL) for additional capability and flexibility benefits.

For more information, please contact Veeam Renewals by submitting a form at https://www.veeam.com/renewal.html.

Veeam issues License Key for each license purchased.

The End User is authorized to use each License Key to activate and use the Software within the parameters of this Licensing Policy according to this License Policy terms.

Veeam License Key contains specific licensing terms and a signature record that proves the integrity of the License Key file for the product. Only those License Keys that are marked as “Active” in Veeam’s records are considered legitimate and valid License Keys. Customer’s Active License Keys are always visible on the Customer Portal.

In the event where a License Key is revoked and a written confirmation has been sent, Customer must stop usage of License Key.

Please refer to technical documentation for product license installation help. The Veeam License Key defines the maximum number of License Units for the Software to consume or process from all objects of the connected Source Infrastructure.

Customers can use copies of the Software and one License Key to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Customers can use multiple License Keys with different license terms, but only for separate backup infrastructures (which are defined as not sharing servers or storage between each other and are protecting different Source infrastructures). Veeam centralized management is not available/allowed for such use cases. In these cases, Customers will be provided with separate license files for each separate backup infrastructure.

With certain conditions, Customers can combine License Keys with different license terms to manage multiple Source Infrastructures with the same backup infrastructure. Customers are advised to implement centralized

license management (Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.

The license expiration date and license support expiration date are calculated from the license start date which is the date when Veeam accepts the Purchase Order from distribution and delivers the License Key to the Customer portal at https://my.veeam.com. 

When purchasing a renewal of Perpetual or Subscription Licenses, the updated License Keys become available at the Customer portal. If the License Key auto-update functionality is enabled, the updated License Key will be installed into the product automatically.

Customers that are current on maintenance have an option to merge several Production License Keys into a single License Key to use in a product installation. Merge functionality for current versions is available at Customer Portal (my.veeam.com). For cases when merge is required for older versions of Veeam products, the Licensing support case needs to be opened.

When several License Keys are merged, the earliest license expiration date and support expiration date with respective Support ID will be in the merged License Key.

License Key Editions must match, with exception of merging Socket license and Veeam Universal License. The Edition of the merge license will follow the Socket License Key (e.g. merging a 10 Socket Standard Edition license with the VUL is possible and will result in a Standard Edition License Key).

License Key merge is only available for compatible licenses with up-to-date License Administrator information.

To revert the License Key merge operation, Customers may choose “Undo merge” to destroy the merged license and revert to original Product License Keys.

In accordance with the EULA, Veeam licenses are non- transferable. Requests for exceptions to this policy should be submitted by the License Administrator through a licensing case on the Customer Portal (my.veeam.com).

The licensing case must be opened by the current Veeam License Administrator or a representative of the Customer with a proof of purchase submitted via the case.

Customers can use copies of the Software under the same License Key and license terms to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Backup Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Sharing of the Source Infrastructure between different Licenses and license terms is prohibited.

Customers are entitled to the Service Level Agreements (SLAs) associated with the Offering as described in the support policy.

Please note that support may NOT be provided for Customers with expired license or Support and Maintenance agreement.

Support and Maintenance is offered with both Subscription and Perpetual License Types. With “Active” Subscriptions, Customers are eligible for Support and Maintenance; however, with Perpetual Licenses, Customers must renew their annual Support and Maintenance agreement in order to stay eligible. Read more details on Support and  Maintenance renewal costs.

Please open a licensing support ticket at the Customer portal for such a request.

Veeam has three support programs which may or may not be available for all Offerings: Premier, Production, and Basic. Production support is default for nearly all offerings.  Premier support is offered for customers who have higher level SLA needs and specific purchase requirements must be met.

Additionally, there is an Evaluation support program for 30 days following product downloads. Each program provides a guarantee for support via Web, E-mail and Phone, and the ability to open cases via Web or Phone.

Support for Customers with the Community Edition/Free License/NFR licensed products is provided on a best-effort basis. For more information, please refer to the Veeam Customer Support Policy.

For Perpetual license offerings: New product releases and maintenance updates are available only to Customers with a current maintenance contract. Product updates may be refused by the Software where the License Key Support Expiration date has past.

Support level for Customers always defaults to their lowest contracted level. For example, if a Customer has 90% of their licenses contracted to Production Support and 10% of their licenses contracted to Basic Support, Veeam will only provide Basic Support

Perpetual License includes a Production or Basic Support and Maintenance agreement for the first year.

Subscription License includes a Production Support and Maintenance agreement for the full term of the license.

Maximum prepaid term for a Subscription License is five years.  Maximum prepaid term for Support and Maintenance for a Perpetual License is three (3) years.

This term may be reduced to a shorter term for Offerings that are at or near end-of-sale. The first year of Support and Maintenance included with new Perpetual Licenses counts towards this maximum. Please note that SKUs may not be ‘doubled’ to increase length of time for support.

Support renewals past due will be assessed a 25% reinstatement fee. Fee is included in Expired Renewal SKUs, which are required for renewal of agreements expired at time of purchase. Expired Fee Waived SKUs can be used with Veeam approval only.

If support agreement is expired, please contact Veeam Renewals team to confirm needed SKUs.