Veeam Licensing Policy

A “Customer” is defined as the End User of the Software.

“License Administrator” is a person associated with and recorded in the Veeam License Key representing the End User (per EULA) with the authority to request changes to the Veeam Product License. The End User is responsible for providing correct contact information about License Administrator and keep it up to date. The End User is required to submit any changes to License Administrator data to Customer Support service via the Customer portal (https://my.veeam.com).

“Veeam Product License” or “Veeam License Key” or “License Key” is a transaction document that defines the scope of the license, eligible Licensed Units and options as well as license terms reference, such as License ID and Support ID. Veeam License Key is typically required to enable functionality of the Software. Please refer to technical documentation for product license installation help. The Veeam License Key defines the maximum number of Licensed Units for the Software to consume or process from all objects of the connected Source Infrastructure.

Customers can use copies of the Software and one License Key to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Customers can use multiple License Keys with different license terms, but only for separate backup infrastructures (which are defined as not sharing servers or storage between each other and are protecting different Source infrastructures). Veeam centralized management is not available/allowed for such use cases. In these cases, Customers will be provided with separate license files for each separate backup infrastructure.

With certain conditions, Customers can combine License Keys with different license terms to manage multiple Source Infrastructures with the same backup infrastructure. Customers are advised to implement centralized license management (Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms. 

A workload that had at least one restore point created by Veeam (or a partner) solution in the past 31 days, in a form of a backup or a workload’s native snapshot.

Workload is a computer (physical, virtual or cloud), an application (on-prem or SaaS), an unstructured data (files or objects) or any data source that Veeam (or partner) solution protects or manages.

An infrastructure – management servers, hosts, physical/virtual/cloud machines, applications, files or storage – that is protected, monitored or otherwise managed by the Software and by the Customer.

Customers can use copies of the Software under the same License Key and license terms to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Backup Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Sharing of the Source Infrastructure between different Licenses and license terms is prohibited. 

If present, License Edition defines functionality available in the Product, and relative weight of Licensed Objects. Feature availability varies by Edition, for example Enterprise Plus edition is the best choice for access to all features.

See Veeam Backup & Replication Product Editions for more information on features by Editions.

Veeam provides product updates, licensing and technical support to Customers according to published Veeam Customer Support Policy. Customers can choose support programs with target Service Level Agreements (SLAs) as described in the support policy. Support for FREE/Community/NFR licensed products is provided on a best-effort basis. 

Please note that Licensing Support may not be available for Customers with expired maintenance. More details on Support and Maintenance.

License Type is a parameter that defines how the license is transacted. License Types include: Perpetual, Subscription, Rental, Evaluation, NFR, Free.

Customers who purchase a Perpetual License get the right to use perpetually any version of the Software shipped prior to the Support expiration date reflected in the license file. One year of Basic or Production Support and Maintenance is included with any purchase of the Perpetual License. To stay eligible for product updates and support, Customers must renew their annual maintenance contract. Read more details on maintenance renewal costs.

If present, the Perpetual License default expiration date is set to 10 years from the date of issue and can be re-issued for the longer period at any time without altering any other details of the license. Please open a licensing support ticket at the Customer portal for such a request.

Customers who purchase a Subscription License get the right to use the version of the Software for a specified term depending on SKU purchased. Basic or Production Support and Maintenance is included for the entire term of the Subscription License, provided the End User is compliant with this Licensing Policy and the EULA. More details on Support and Maintenance. 

To renew your Subscription License, please contact your reseller or use the Veeam Renewal form to contact Veeam.

Rental Licenses are only available to Veeam Cloud & Service Providers (VCSP) to perform systems management services for VCSP’s clients. Copies of Rental Licenses can be produced by VCSPs using self-service functionality of Veeam ProPartner Portal to generate individual licenses for Client environments. More details on VCSP program.

A license designated as an “Evaluation” or “NFR license” authorizes Partners and End Users to use the Software for a limited period stated in the License Key for evaluation or demonstration purposes only, in a non-production environment.

Veeam provides some products free of charge with full or limited functionality. 

“Community Edition” licensed products provide fully functional version of the Software for small environments, limited by Licensed Units of the built-in free license. Some versions of free products may require a valid no-cost license (“Free License”) that is available for everyone upon website page registration. Please follow directions in the product interface to obtain such a license.

Community Edition license Customers agree to receive email marketing communications from Veeam Software with ability to unsubscribe from it.

Sharing of the Source Infrastructure between different Licenses is prohibited. This includes using multiple Community Edition deployments, or using both licensed and Community Edition deployments, to protect different parts of the same Source Infrastructure.

Veeam-Published Image means a virtual machine image made available by Veeam for use in a cloud marketplace (like Amazon Web Services or Azure) and in which the Software is pre-installed. When the Software is delivered to End User as pre-installed on Veeam-Published Image End User has a right to use the Software only in virtual machines in the marketplace deployed from Veeam-Published Image. If the Software is delivered to End User as pre-installed on Veeam-Published Image with the operating system pre-installed, the right to use the operating system is governed by terms of EULA of this operating system. By using the Software End User accepts the terms of EULA of such an Operating System, otherwise the End User must not use the Software.

Multiyear Subscriptions with Upfront Billing contain all years in one SKU. Customer commits to pay for the entire length of the contract upfront. Multiyear Subscriptions with Annual Billing require all yearly options to be purchased together on initial order. Customer commits to pay annual amount by the yearly anniversary each year for the length of contract.

For all Perpetual Licenses with Sockets, Veeam Backup & Replication and Veeam ONE products will enable additional FREE Instance licenses to be available for use - one Instance per each Socket with maximum of 6 gifted Instances.

For Veeam ONE, these FREE instances can only be used on monitoring and reporting on all non-VM workloads from the connected Veeam Backup & Replication.

Customers who need to combine purchased Socket and Instance licenses into one License Key can do so on the Customer Portal (https://my.veeam.com). Read more about License Key merges.

Starting with version 10, Veeam Backup & Replication allows installing separate Socket and Instance License Keys at the same time without prior merging of keys at the customer portal. The following conditions will apply:

• Both Socket and Instance licenses are valid product licenses
• Company name matches between licenses
• Socket License Key will define the Support level, Support ID and Product Edition
• Only one Socket and one Instance License Key can be installed into the product at the same time
• Sockets will only protect VMware vSphere and Microsoft Hyper-V VMs

Instances, when in the presence of sockets, will protect NAS, Agents, Plug-Ins, AHV and Cloud VMs, and any workload excluding VMware and Hyper-V VMs.

Instance license expiration will, following the grace period, disable all product functionality until the expired license is removed from the product installation.

Socket license support expiration will not have any impact on the product’s functionality, except for the limitation to install product updates shipped after the support expiration date.

Important note: To receive Production Support for combined license, the Socket license must be at the Production support level. 

When present, Product Edition of the license regulates the Software capabilities level. In case when both Perpetual per Socket and Subscription VUL license are installed, the Software will follow the Perpetual license edition. Refer to 2.5 for more details.

Only Customers who are current on Support are eligible for a Product or Edition downgrade. Veeam does not refund the difference in price for downgrades. 

Change from a higher product tier to a lower product tier, if applicable. A penalty or fee may be charged for downgrading. These are only offered for perpetual licenses. For instance, if a Customer is on a socket-based perpetual Veeam Backup & Replication license and downgrading to Veeam Backup Essentials license, a downgrade SKU is required.

Change on any product from a higher Product Edition to a lower Product Edition. There is no penalty or fee for Product Edition downgrade. Support dates and other licensing terms are not altered in the event of Product Edition downgrade. Only Customers who are current on Support are eligible for downgrades.

Change in the middle of contracted term from a higher level of Support to a lower level of Support is not offered. 

Only Customers who are current on Support are eligible for upgrades.

Change on any product from a lower edition to a higher edition.

Change from lower tiered Product or bundle of Products to a higher tiered Product or more complete bundle of Products.

Change from lower level of Support to a higher level of Support.

Customers may migrate their existing Enterprise Plus Perpetual Socket licenses to Subscription Veeam Universal Licenses (VUL) via a special program. Migrations from Perpetual Socket licenses to Perpetual VUL are also available. Customers on lower editions may migrate to VUL, but an Edition Upgrade to Enterprise Plus is required.

For more information, please contact Veeam Renewals by submitting the form https://www.veeam.com/renewal.html.

Veeam issues License Key for each license purchased. The End User is authorized to use each License Key to activate and use the Software within the parameters of this Licensing Policy according to this License Policy terms.

Veeam License Key contains specific licensing terms and a signature record that proves the integrity of the License Key file for the product. Only those License Keys that are marked as “Active” in Veeam’s records are considered legitimate and valid License Keys. Customer’s Active License Keys are always visible on the Customer Portal. 

The License expiration date and License support expiration date are calculated from the License/Contract start date which is the date when Veeam accepts the Purchase Order from distribution and delivers the License Key to the Customer portal at https://my.veeam.com.

When purchasing a renewal of Perpetual or Subscription Licenses, the updated License Keys become available at the Customer portal. In case the License Key auto-update functionality is enabled, the updated License Key may be installed into the product automatically.

Customers who enable license auto-update feature will benefit from automated license prolongation in case of Subscription or Perpetual contract renewal. In case of a merge operation the original licenses installed in products will not be updated automatically, a manual installation of the merged license is required. Once the merged license is manually installed into the product the license auto-update function will be enabled again.

In case a Customer on maintenance needs a License Key for a legacy product version Veeam may provide such a License Key, with the condition that the License terms and License Units are available for that legacy product version. Please see if the “Previous version” action is available for the License Key on the Customer portal.

When Veeam gives a free production license or adds licenses/features at no cost for a limited time, the duration of the offer is defined by the promotion’s specific terms and conditions or by the License Key parameters. Promotional licenses do not change any pre-existing licensing agreement for paid products.

To initiate the license transfer process to another License Administrator or to another Company, Customers are required to open a licensing case on the Customer portal (https://my.veeam.com/)

The licensing case must be opened by the current Veeam License Administrator or a representative of the Customer with a proof of purchase submitted via the case. 

Customers are advised to keep a copy of the Software and License Key file provided to them from the purchase of Veeam products in order to re-activate the Software as needed. For Customers with an active maintenance contract, Veeam may provide a copy of the Software and the license file for supported versions in response to a Customer request. Customers with expired maintenance contracts may not be granted such a service.

Veeam has three support programs: Premier, Production, and Basic. Additionally, there is an Evaluation support program for 30 days following product downloads. Each program provides a guarantee for support via Web, E-mail and Phone, and the ability to open cases via Web or Phone. Support for Customers with the Community Edition/Free License/NFR licensed products is provided on a best-effort basis. For more information, please refer to the Veeam Customer Support Policy.

New product releases and maintenance updates are also available only to Customers with current maintenance contract. Product update may be refused by the Software in case the License Key Support Expiration date is past due.

Support level for Customers always defaults to their lowest contracted level. For instance, if a Customer has 90% of their licenses contracted to Production Support and 10% of their licenses contracted to Basic Support, Veeam will only provide Basic Support.