Each year, the U.S. Department of Health and Human Services releases the results of a national survey detailing mental illness and substance use levels. On average, one in four people is affected by mental illness and 16% of the U.S. population meets the criteria for a substance use disorder, including 29 million people fighting alcohol use and 24 million battling drug use.
What’s more daunting is that 12.3 million people consider suicide, 3.5 million make suicide plans and 1.7 million attempt suicide. Fortunately, organizations like CMSU offer tremendous help to people in crisis. One example is the TAPline emergency phone service. It’s available 24/7 so consumers have immediate and confidential access to crisis counselors. Law enforcement and first responders use TAPline too. Crisis counselors help them triage situations to ensure proper care is delivered.
“TAPline saves lives,” said Matthew Urbanski, Systems Administrator at CMSU. “Our job is to make sure TAPline is always accessible, so the systems supporting it must be backed up reliably, and backups must be recoverable.”
Reliable, recoverable backup was a challenge when CMSU used Unitrends.
“We ran into a random situation where a backup wasn’t recoverable,” he explained. “Although we didn’t need to recover anything critical, that situation was a wake-up call.”
The IT team considered Acronis as a replacement for Unitrends but Acronis didn’t provide the level of confidence CMSU requires for data security, data recovery and data freedom. Next the team contacted Winslow Technology Group, which recommended Veeam®.
“They had amazing things to say about Veeam, and they were absolutely right,” Urbanski said. “Veeam instills 100% confidence that data is backed up securely and reliably for fast recovery and gives us the freedom and flexibility to back up anything anywhere.”
CMSU replaced Unitrends with Veeam Data Platform Advanced Edition for secure backup, replication, immutability, verified recoverability and proactive monitoring, reporting and analytics. Later when CMSU transitioned to Microsoft 365, the IT team deployed Veeam Backup for Microsoft 365.
“Most people don’t think of Microsoft 365 as having life-saving capabilities, but it does,” Urbanski said. “Our staff uses Exchange and OneDrive for Business to securely share consumer data with local hospitals and law enforcement when people require treatment.”