The Business Challenge
Global Data Vault (GDV) provides cloud backup, data vaulting services,
and disaster recovery (DR) solutions to hundreds of clients spanning many
industries. When the company began in 2004, the founders focused on providing
file-level recovery, but GDV always had a vision to provide a more complete
solution, and that drove the decision to provide DR.
“We choose Veeam®,” said Tom May, CIO at GDV. “because Veeam is the leader
in backup and DR and because Veeam brings the most helpful and capable team
of any provider in the space.”
Veeam Availability Suite™ provides a single platform for cloud, virtual
and physical backup, enabling full ecosystem compatibility and availability
for GDV’s clients. Many of them have migrated to Software as a Service (SaaS)
infrastructures, including several payroll processing providers that generate
paychecks, payroll reports, and tax filings on behalf of their customers.
“Payroll providers take on a huge responsibility for their customers,” May said.
“Customers depend on them to process payroll on time and accurately,
and that’s where we come in. We use Veeam to back up their infrastructures—
including web applications that run payroll processing, so if they experience
any kind of failure, we can restore everything, enabling them to resume
business as usual. We’re here to prevent any glitch from impacting thousands
of people’s paychecks—and lives.”
May said glitches come in all shapes and sizes, so GDV’s clients are familiar
with disaster preparedness, especially those located in tornado-prone parts
of the country.
“Tornados are no match for GDV and Veeam,” he said. “We provide business
continuity and disaster recovery (BCDR) services no matter where companies
are located and what obstacles they face.”
One obstacle was the COVID-19 pandemic. May said most clients’ employees
worked remotely and generated an unprecedented amount of data in Microsoft
Teams that must be protected and accessible.
“Veeam Backup for Microsoft Office 365 provides total protection, access,
and control of their data so they can rest easy,” May said. “We use every Veeam
solution to keep our clients’ businesses running and our own business running.”
The Veeam solution
Veeam and GDV simplify cloud backup and data protection. They help ensure
thousands of employees are paid millions of dollars on time, and they provide
peace of mind through BCDR services for companies in tornado-prone areas.
Veeam and GDV also protect fast-growing Microsoft Teams data generated
during the pandemic.
“Veeam is the reason we can provide comprehensive data protection
and availability to every client,” May said. “Veeam is the engine that powers
Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS).
We spin up a Veeam backup or replica in our secure, private cloud, and our clients
are back to business in no time. We use Veeam to protect our clients’ data
because it’s the only thing we trust to protect our own data.”
When one of GDV’s payroll processing clients suffered a storage failure late
in the day and couldn’t process payroll, May said Veeam came to the rescue.
“Payroll had to be processed that night for several of their customers;
otherwise thousands of employees would not be paid. We made sure
the client’s failover network was up and running quickly so payroll could
be processed. Everyone was paid on time.”
After the Rug Doctor, a global market leader in professional-grade,
do-it-yourself carpet cleaning systems, suffered the wrath of a tornado
at a facility in Missouri, GDV and Veeam were there to pick up the pieces.
The tornado’s vortex created a vacuum of air that collapsed the manufacturing
plant’s walls, causing considerable damage. The data center, which processes
millions of transactions per year, was completely destroyed. Veeam restored
the Rug Doctor’s IT infrastructure in GDV’s cloud so the company could
get back to business quickly.
Veeam protects multiple petabytes of client data for GDV. Veeam also protects
client data in Office 365, safeguarding it from accidental deletion, security
threats, and retention policy gaps.
“It used to be that the number one restore request from clients was Exchange
Online emails,” May said. “Now the number one request is Teams’ data because
of the massive quantities accrued during the pandemic. Our engineers can recover
anything to meet clients’ service level agreements (SLAs) because we use
home-grown artificial intelligence (AI) to proactively ensure every SLA is met.
If you’re wondering what we use to back up our AI, it’s Veeam—of course.
You can’t sell a product you don’t believe in. We use Veeam to protect our business,
but Veeam also perpetuates our business.”
- Helps ensure thousands of employees are paid millions of dollars on time
“We use Veeam to make sure payroll systems are protected and available
because one tiny glitch can impact thousands of people’s paychecks
and lives,” May said.
- Provides BCDR services and peace of mind for clients in tornado-prone areas
“We protect clients’ data no matter what obstacles they face,” May said.
“Our job is to get them up and running quickly so they can carry on with
business. We only offer services related to Veeam, so that’s how we excel
at what we do.”
- Protects rapidly growing Microsoft Teams data generated during the pandemic
“Veeam gives our clients the power to securely back up Office 365 so their
data is always protected and accessible,” May said.