Here are the general Veeam support renewal guidelines:
The renewal will extend support from the support expiration date. I.e. A customer has support expiring in Dec. 2019. With annual renewal, purchased in Oct. 2019 — New support period will be Dec. 2019-Dec. 2020.
The same approach is used for licenses with expired support. If the customer has expired support in June 2019 and annual renewal is done in Oct. 2019 — The new support period will be June 2019-June 2020.
Please allow Veeam up to 48 hours (not including weekends) to process the purchase order once it's received from distribution.
If the new major version hasn’t come out, an old license file that customer currently owns can still be used. The new license file doesn’t need to be installed; however, we suggest that customers always save the license files they receive.
Please follow the steps below if the new license file needs to be installed:
There are three levels of support offered by Veeam:
||Mon - Fri 8am-5pm
||Mon - Fri 8am‐8pm
Co-terming consolidates multiple purchases or contracts into one expiration date, simplifying the renewals process for all parties and securing support for the customer. Veeam offers both annual and monthly maintenance renewal SKUs. Monthly SKUs are only to be used to help consolidate and align contracts to expire in the same month.
To co-term (or consolidate) contracts, the number of months required should be multiplied by how many sockets are in the contract being consolidated.
Example of support co-term using a Veeam Backup & Replication™ Enterprise edition customer with two purchases:
First purchase: Three Sockets with support expiring in November 2019.
Second purchase: Two Sockets with support expiring in March 2020.
SKUs to consolidate support until November 2020:
||Annual maintenance renewal - Veeam Backup & Replication Enterprise
||Monthly maintenance renewal - Veeam Backup & Replication Enterprise
Annual SKU: 3 = 3 sockets x 1 year (November 2019 – November 2020)
Monthly SKU: 16 = 2 sockets x 8 months (March 2020 – November 2020)
For questions or concerns regarding Veeam Maintenance Renewals/to confirm SKUs for support consolidation - please contact Renewals team at email@example.com.