Several weeks ago, I joined Veeam as the new Chief Revenue Officer (CRO). I joined Veeam from a successful tenure at Google Cloud and prior to Google I spent 20 years at Microsoft. All throughout my career, I have worked closely with partners and I see them as integral to crafting solutions for customers. Which was a main reason I was so excited to join Veeam – their drive to find the results that work best for their customers.
I have been with Veeam for just a few weeks and I have already been impressed by the obsession everyone – employees and our ecosystem alike – has with customer success. It’s in our DNA, my DNA and the passion we all show for customers is infectious. I just attended my first VeeamON and had the opportunity to meet many of our customers and partners. It was great to share our new product releases that will help our customers on their Digital Transformation journeys while protecting data in the hybrid cloud. But why am I excited to be at Veeam?
Simply put, our customers love what we do, and that thrills me! It gives us a platform that other vendors envy.
2021 was a challenging year for the world, and IT organizations large and small needed the support of their vendors more than ever. Veeam has always prided itself on being a customer-centric company, so there is no greater honor than achieving an industry-leading Net Promoter Score (NPS) of 82 from our customers. Especially in a year like 2021, when companies around the world dealt with so much uncertainty due to COVID, it is inspiring to know how Veeam helped our customers remain confident their data is protected and always available across on-premises, edge and cloud.
What makes Veeam’s NPS industry leading? Look at how it compares with some of the most customer-centric businesses on the planet:
Some companies only utilize NPS to measure effectiveness of certain parts of their business, such as customer support, or product satisfaction. What stands out from our score is the comprehensiveness and breadth in who we surveyed and what we asked. Here are a few quick facts on our NPS:
In our 2021 customer satisfaction study, we surveyed Veeam users across all geographies and market segments (over 4,000 survey respondents!). We asked for their feedback on a number of areas, including:
- Satisfaction level
- Likelihood to recommend Veeam
- Likelihood to renew their relationship with Veeam
- Product features and functionality
Key Performance Indicators (KPIs) remained strong in 2021, achieving 9.0+ scores across all categories:
- 91% of Veeam customers are completely satisfied with Veeam as a software vendor
- 92% of Veeam customers would recommend Veeam solutions to their friends and colleagues
- 92% of Veeam customers plan to renew their contract when their current contract is complete
- 90% of Veeam customers are completely satisfied with the features and functionality offered by the Veeam products they’re using
- 92% of Veeam customers agree the solution that was delivered matched what was originally sold to them
These scores represent very powerful feedback from Veeam customers all over the world. As we review our scores for 2021 and continue to drive 2022 performance, NPS is just another way we can measure our impact by helping our customers to ensure their data is always protected and always available with Modern Data Protection.
I am personally thrilled by these statistics and know that everyone associated with Veeam should celebrate this. It takes a team to deliver such excellence, and we have the best team in the industry, one which I am proud to now be a part of and one that our customers believe in. Congratulations!