Published date: February 26, 2018
Every person at Veeam is fanatical about delivering the very best for our customers.
Customer satisfaction is at the heart of everything we do. It’s in our DNA, at every level of the organization, and we know this ethos is working. Why? Because our users keep telling everyone who will listen exactly what they think of us, and what they say about Veeam is fantastic!
I’m honored that, this week, end users on Gartner Peer Insights recognized Veeam with the 2018 Gartner Peer Insights Customers' Choice for Data Center Backup and Recovery Software recognition. As of 2/16/2018, Veeam has a rating of 4.6 out of 5 stars from 250 Gartner Peer Insights (customer) reviews.
According to Gartner*, “all the reviews are submitted by an IT professional or business user who has had experience purchasing, implementing and/or using the enterprise solution they are reviewing — free from conflicts of interest”. In other words, the Gartner Peer Insights Customers’ Choice are based on those people who actually use the software.
What I like about this is that customers from across the industry give their real-world feedback about what works and what doesn’t. What each customer has to say is open and available for anyone to read. Vendors cannot hide.
It is fascinating read. At Veeam, we are always looking for ways to improve, and while our score of 4.6 out of 5 is, in our opinion, stellar, we aren’t perfect. This type of feedback and candor allows us to improve and adjust. Innovate and iterate, as we call it. One of our core values at Veeam.
The criteria to be considered for this recognition is to have at least 50 reviews and an average overall rating of 4.2 stars or greater. Veeam had 250, which showcases what we believe is the passion our customers have for the company.
Veeam is proud to be on this list. As the President and Co-CEO of Veeam, I have the chance to speak with many of our customers around the globe to hear direct feedback. Listening to our customers is critical to our success. What’s nice is this list is from customers who are telling the world what they think. And it continues to be very positive.
Let me share a few of the comments from the reviews about Veeam:
- CIO in the Government Industry: “VEEAM...only option for enterprise backup”
- CIO in the Finance Industry: “Veeam is everything we need plus more!”
- Support Group Manager in Finance Industry: “Easy implementation and administration make Veeam a win for any business”
Such feedback is important to us. Every company will always have a sub-set of customers who are fans, but the Gartner Peer Insights allows us to hear from more than the few companies who are enthusiastic. We get to hear from hundreds who have bet their career and their company’s data on our offerings.
I want to thank every Veeam employee and every Veeam partner for their work as they deserve this recognition. As a team, we place the customer first. And to our 282,000 customers across the world, I thank you for being part of Veeam’s amazing journey.
Gartner Peer Insights Customers’ Choice distinctions are determined by the subjective opinions of individual end-user customers based on their own experiences, the number of published reviews on Gartner Peer Insights and overall ratings for a given vendor in the market, as further described here and are not intended in any way to represent the views of Gartner or its affiliates.Show more articles from this author
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