Locations to check for Incorrect Username/Password issues

KB ID: 1900
Product: Veeam Backup & Replication
Version: All
Published:
Last Modified: 2017-11-01

Challenge

Jobs fail with an error message indicating incorrect user name or password. An account associated with Veeam is being locked out in Active Directory.

Cause

User account may be subject to policies requiring a periodic update in password, or may need to be changed in Active Directory for security concerns. Some services that Veeam depends on have a user account specified for them; these credentials must be updated.

Other credentials are defined within the Veeam GUI, whether for infrastructure access or for job settings.

All of these should be reviewed and updated as necessary to include the new correct password in the event of a change.
 

Solution

Run services.msc in order to access details of services on the Veeam Backup & Replication and/or Backup Enterprise Manager servers. Sort by service name, and scroll down to find the Veeam services.

Key services (highlighted below) should have administrator credentials entered. This frequently is done with a Veeam service account, but can be any administrator account. If the logged-in user is an administrator, “Local System” can suffice, but in environments with multiple backup operator users, it is recommended to use a service account.
User-added image

To change the account of a service, right-click the service and select Properties, then the Log On tab. You can enter the account or browse for it in AD, then provide the password.
User-added image

Credentials are also specified in Veeam for:

  • Any Managed Server (aside from “This Server”):
User-added image
  • ​Credentials for CIFS shares
User-added image
  • Credentials for EMC Data Domain and HPE StoreOnce deduplicating appliance repositories
User-added image
User-added image
  • Guest credentials for Application Aware processing
User-added image
 
Ensure that all explicitly provided credentials are entered correctly. You can use the Credentials Manager to view and edit the list of stored credentials; editing one here will affect all instances where it is used, meaning you need not go to every component or job which uses them.
 
 

More Information

4 / 5 (13 votes cast)

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Orphus system