- Veeam Support Knowledge Base
- Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"
Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"
| KB ID: | 2157 |
| Product: |
Veeam Backup & Replication Veeam ONE Veeam Service Provider Console Veeam Recovery Orchestrator Veeam Cloud Connect |
| Published: | 2016-08-25 |
| Last Modified: | 2026-05-13 |
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Challenge
When attempting to update Veeam software, the following error occurs:
This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update.
Alternatively, the following error occurs:
An error has occurred: Unable to proceed with the setup: invalid system configuration detected. Please contact Veeam Support.
Cause
These errors may occur for any of the following reasons:
- The update installer is corrupt.
- Files on the disk are corrupt.
- The certificates used for file validation are not installed or up to date.
The update installer checks both its digital signature and those of the existing files to ensure their integrity before allowing the update to proceed.
All product files are signed using certificates. Some Windows installations do not have the root certificate authority as a trusted root certificate or have non-current certificates. This issue is typically observed on servers with locked-down security settings, servers without internet access, or servers that do not have the latest updates installed.
Solution
Check for Install Media Corruption
Please verify that the downloaded file is not corrupted by checking its hash against the one provided by Veeam. If the downloaded file's hash does not match the one listed on the Veeam website, redownload the file.
The following PowerShell command can be used to get the hash of a file.
Get-FileHash <file> -Algorithm SHA1Verify Presence of Required Trusted Certificates
Review the list of Trusted Certificates and ensure that all listed are installed.
More Information
%programdata%\Veeam\Setup\
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