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Veeam update fails with "This Veeam Backup & Replication / Veeam ONE installation cannot be updated automatically"

KB ID: 2157
Product: Veeam Backup & Replication 11, Veeam Backup & Replication 10, Veeam Backup & Replication 9.5, Veeam Backup & Replication 9.0, Veeam Backup & Replication 8.0, Veeam Backup & Replication 7.0, Veeam ONE 11, Veeam ONE 10, Veeam ONE 9.5, Veeam ONE 9.0, Veeam ONE 8.0, Veeam ONE 7.0, Veeam Service Provider Console 5.0, Veeam Service Provider Console 4.0, Veeam Service Provider Console Veeam Availability Console 3.0, Veeam Service Provider Console Veeam Availability Console 2.0_U1, Veeam Service Provider Console Veeam Availability Console 2.0, Veeam Disaster Recovery Orchestrator 4.0, Veeam Disaster Recovery Orchestrator 3.0, Veeam Disaster Recovery Orchestrator 2.0, Veeam Disaster Recovery Orchestrator 1.0
Published: 2016-08-25
Last Modified: 2021-07-30
Languages: FR

Challenge

When attempting to update the Veeam Backup & Replication or Veeam ONE software, an error is encountered:
This Veeam Backup & Replication / Veeam ONE installation cannot be updated automatically. 
Please contact Veeam customer support for assistance with manual update.

 

Cause

Update setup program checks the digital signature of the existing files to ensure their integrity before updating them. All product files are signed using Global Sign certificates. Some Windows installations do not contain Global Sign's root certificates authority as trusted root certificates, or have non-current certificates. This issue is typically observed on servers with locked down security settings, or servers with no internet access or latest updates installed.

Solution

To resolve this issue, please install the below certificates manually on the system:

Additional certificates are needed for Veeam ONE 9.5 Update 4:

If your backup server does not have internet access, please download certificate files from another computer.

More information

To install a certificate:

  1. Right-click on the certificate file
  2. Select "Install Certificate"
  3. Select the option to install on "Local Machine"
  4. Select the store "Trusted Root Certification Authorities"

 

When installed correctly, "GlobalSign" and "GlobalSign Root CA" will be present in Certificate Manager (certlm.msc) under Certificates -> Trusted Root Certification Authorities -> Certificates.

certlm example
KB ID: 2157
Product: Veeam Backup & Replication 11, Veeam Backup & Replication 10, Veeam Backup & Replication 9.5, Veeam Backup & Replication 9.0, Veeam Backup & Replication 8.0, Veeam Backup & Replication 7.0, Veeam ONE 11, Veeam ONE 10, Veeam ONE 9.5, Veeam ONE 9.0, Veeam ONE 8.0, Veeam ONE 7.0, Veeam Service Provider Console 5.0, Veeam Service Provider Console 4.0, Veeam Service Provider Console Veeam Availability Console 3.0, Veeam Service Provider Console Veeam Availability Console 2.0_U1, Veeam Service Provider Console Veeam Availability Console 2.0, Veeam Disaster Recovery Orchestrator 4.0, Veeam Disaster Recovery Orchestrator 3.0, Veeam Disaster Recovery Orchestrator 2.0, Veeam Disaster Recovery Orchestrator 1.0
Published: 2016-08-25
Last Modified: 2021-07-30
Languages: FR

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