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Installer Error: "This installation cannot be updated automatically." or "Unable to proceed with the setup"

KB ID: 2157
Product: Veeam Backup & Replication
Veeam ONE
Veeam Service Provider Console
Veeam Recovery Orchestrator
Veeam Cloud Connect
Published: 2016-08-25
Last Modified: 2026-05-13
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Challenge

When attempting to update Veeam software, the following error occurs:

This installation cannot be updated automatically.
Please contact Veeam customer support for assistance with
manual update.
Error dialog stating, "This installation cannot be updated automatically. Please contact Veeam customer support for assistance with manual update."

Alternatively, the following error occurs:

An error has occurred: Unable to proceed with the setup: invalid
system configuration detected.
Please contact Veeam Support.
Veeam Backup & Replication Setup error dialog stating, "An error has occurred: Unable to proceed with the setup: invalid system configuration detected. Please contact Veeam Support."

Cause

These errors may occur for any of the following reasons:

  • The update installer is corrupt.
  • Files on the disk are corrupt.
  • The certificates used for file validation are not installed or up to date.

The update installer checks both its digital signature and those of the existing files to ensure their integrity before allowing the update to proceed.

All product files are signed using certificates. Some Windows installations do not have the root certificate authority as a trusted root certificate or have non-current certificates. This issue is typically observed on servers with locked-down security settings, servers without internet access, or servers that do not have the latest updates installed.

Solution

Check for Install Media Corruption

Please verify that the downloaded file is not corrupted by checking its hash against the one provided by Veeam. If the downloaded file's hash does not match the one listed on the Veeam website, redownload the file.

The following PowerShell command can be used to get the hash of a file.

Get-FileHash <file> -Algorithm SHA1

Verify Presence of Required Trusted Certificates

Review the list of Trusted Certificates and ensure that all listed are installed.

The Trusted Certificates list is part of the Veeam Backup & Replication User Guide, but applies to all Veeam products associated with this KB.

More Information

If the install error persists after verifying the file's hash and that the certificates are installed, create a support case and include all logs from: %programdata%\Veeam\Setup\

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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