#1 Global Leader in Data Protection & Ransomware Recovery

Backup Configuration Is Not Saved After Configuring A Backup Job

KB ID: 2302
Product: Veeam Agent for Microsoft Windows | 2.0 | 2.1 | 2.2 | 3.0.2 | 4.0 | 5.0 | 6.0 | 6.1
Published: 2017-06-08
Last Modified: 2023-02-20
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please, try again later.

Challenge

After installing Veeam Agent for Microsoft Windows and configuring a backup job, the settings are not shown in the Control Panel, and Veeam Agent for Microsoft Windows keeps prompting to configure backup settings.

Cause

The Windows OS was installed with non-English region and culture settings. As a result, these settings were applied to the Windows system account.
Veeam Agent for Microsoft Windows is based on Microsoft .NET Framework, which has some limitations regarding particular OS cultures.

 

Solution

Set the Format to English (United States) for the system account.

  1. Open the Region settings (press Win + R > type intl.cpl > press Enter)
  2. On the Formats tab, set Format to English (United States).
  3. Switch to the Administrative tab and click Copy Settings.
    1. Confirm that the Format is set to English for the Current user
    2. Enable the Welcome screen and system accounts checkbox
    3. Click OK to save settings and return to the Administrative tab.
  4. Click OK to close the Region settings and save settings.
  5. Restart the machine
     

Once the necessary changes are applied to the system account using the steps above, a non-English Format can be set for the Current user account. Note that the Format for the system account must remain English (United States).

More Information

Here is an example of a working configuration:

User-added image
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by hCaptcha and its Privacy Policy and Terms of Service apply except as noted in our Privacy Policy.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please, try again later.