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Backup configuration is not saved after configuring backup job

KB ID: 2302
Product: Veeam Agent for Microsoft Windows
Version: 1.x, 2.x, 3.x
Published: 2017-06-08
Last Modified: 2020-08-13

Challenge

After installing Veeam Agent for Microsoft Windows and configuring a backup job, the settings are not shown in the Control Panel, and Veeam Agent for Microsoft Windows keeps prompting to configure backup settings.

Cause

The Windows OS was installed with non-English region and culture settings. As a result, these settings were applied to the Windows system account.
Veeam Agent for Microsoft Windows is based on Microsoft .NET Framework which has some limitations in term of particular OS cultures

 

Solution

You will need to set Format to English (United States) for the system account.

Go to the Region settings (press Win + R > type intl.cpl > press Enter)

  1. On the Formats tab
    1. set Format to English (United States)
  2. On the Administrative tab
    1. click Copy Settings
      1. check that Format is set to English for Current user
      2. Enable the Welcome screen and system accounts checkbox
      3. Click OK to save settings and return to the Administrative tab.
  3. Click OK to close the Region settings and save settings.
  4. Restart your machine

Once the necessary changes are applied to the system account, a non-English Format can be set for the Current user account. Note, that the Format has to remain English (United States) for the system account.

More information

Here is an example of a working configuration:

User-added image
KB ID: 2302
Product: Veeam Agent for Microsoft Windows
Version: 1.x, 2.x, 3.x
Published: 2017-06-08
Last Modified: 2020-08-13

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