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Failed to mount backup

KB ID: 2684
Product: Veeam Agent for Linux
Version: 1.x, 2.0.0.400
Published: 2018-07-11
Last Modified: 2020-08-13
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Challenge

Recovery from backup on a machine running Linux kernel of one of versions 4.0.0-4.1.33 typically fails with ‘FUSE mount is not supported on kernel versions 4.0.0-4.1.33. Upgrade the kernel and try again.’

Cause

FUSE mounts on mentioned kernels fail due to a known kernel bug which was fixed in later versions. General recommendation is to upgrade kernel to a more recent version. However some in distributions fix was backported to older kernels, so you might want to try the following solution first (applicable to Agent for Linux version 2.0 and later only).

Solution

  1. In global configuration file of Agent for Linux – /etc/veeam/veeam.ini – change value of ‘ignoreFuseBug’ parameter from ‘false’ to ‘true’ and uncomment respective line
  2. Restart ‘veeamservice’ service to apply changes
  3. Retry recovery
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