“The default account is not initialized” error is displayed when adding an IAM role to Veeam Backup for AWS

KB ID: 3071
Product: Veeam Backup for AWS
Version: 1.0
Published: 2019-12-19
Last Modified: 2022-04-01
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

The Default Backup Restore IAM role is not created upon the Veeam Backup for AWS installation. Attempts to add IAM roles to Veeam Backup for AWS in the Add Account wizard fail with "The default account is not initialized" error.

User-added image

Cause

The backup server cannot access the required AWS services over the internet. Required AWS services are listed in the Requirements section of the Veeam Backup for AWS User Guide.

Solution

  1. Ensure that the backup server (EC2 instance where Veeam Backup for AWS is installed) has internet access to the required AWS services. For more information, see this AWS article. Ensure all endpoints for the required AWS services are reachable from the backup server. For more information on service endpoints and quotas for AWS services, see the AWS General Reference guide.
  2. Connect to the backup server with the following command:
    ssh -i "<backup server's .pem key>" ubuntu@<Public DNS (IPv4) parameter of the backup server>
    
  3. Restart the Veeam Backup for AWS service running on the backup server with the following command:
  4. sudo systemctl restart veeamawsbackup.service
    

The Default Backup Restore IAM role should be created automatically after performing these steps.

 
Click here to send feedback regarding this KB, or suggest content for a new KB.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.