Failed to create VM recovery checkpoint (mode: Veeam application-aware processing)
A Hyper-V Production Checkpoint and the Recovery Checkpoint requested by a job using Application-Aware Processing or Hyper-V guest quiescence both trigger VSS activity within the VM's guest OS. For this reason, if both the job (with those settings enabled) and the Production Checkpoint fail, the issue is environmental.
Note: Disabling both Application-Aware Processing and Hyper-V guest quiescence will remove the interaction with Guest VSS and may allow the Veeam job to complete. If the job completes with these settings disabled, this does not resolve the underlying issue; it only bypasses the VSS issue and further demonstrates that there is an underlying environmental problem.
The steps below are to be performed on the VM that Veeam is failing to create a Recovery Checkpoint for.
If you were asked to perform this Isolation Test as part of a Veeam Support case, report the results on the case.
If Hyper-V failed to create a Checkpoint in ProductionOnly mode, initial troubleshooting steps are at the bottom of this article.
Make sure to remove the checkpoint after the required tests. Active checkpoints may lead to a lack of free space on production datastores!
You can select the VM and view all checkpoints under the Checkpoints section. Right-click on the checkpoint and select the Delete Checkpoint option.
Set-VM %vm_name% -CheckpointType ProductionOnly
Get-VM vm_name | Get-VMSnapshot | Remove-VMSnapshot
The following troubleshooting steps are provided as a courtesy. Veeam Support recommends that you contact Microsoft Support for assistance if the Hyper-V environment cannot create a Production Checkpoint in ProductionOnly mode.
If the Production Checkpoint process immediately fails with "Production checkpoints cannot be created.", check the following:
Get-VMIntegrationService -VMname "vmname"
If VSS is listed as "Lost Communication" (see example below), make sure the Hyper-V Volume Shadow Copy Requestor service is "Running". If it is already running, restart it and recheck the integration state. If the VSS Status changes to OK, perform the ProductionOnly Checkpoint creation test again. If the test succeeds, remove the checkpoint, and run the Backup job.
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