- Veeam Support Knowledge Base
- How to Adjust the Veeam Service Provider Console Web UI Session Timeout
How to Adjust the Veeam Service Provider Console Web UI Session Timeout
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Purpose
This article documents how to modify the Veeam Service Provider Console configuration to adjust the Web UI timeout.
The default Web UI timeout is 1 hour, and tokens are good for up to 48 hours.
Solution
Tip: Use the copy button in the text blocks below to simplify specifying which file to open or parameter to find.
Change Session Timeout Parameter
- Open Notepad using the "Run as administrator" option.
Notepad must be launched as an administrator to save the config files after modifying the expiration timeout value. - Open the following file:
C:\Program Files\Veeam\Availability Console\Web UI\appsettings.json- Find the following parameter:
SessionExpirationTime- Set the desired Session Expiration time value and save the file.
The default is "01:00:00", which represents 1 hour.
The maximum hour value is 24. To increase the timeout higher than 24 hours, configure the value so that before the hour value is a digit representing the number of days, followed by a full stop ( . ).
For example, to set the timeout to 36 hours, specify "1.12:00:00" and not "36:00:00"
Expand to view additional steps if setting the SessionExpirationTime longer than 48 hours.
- If the SessionExpirationTime was set to two days or more (2.00:00:00 or more), open the following configuration file:
C:\ProgramData\Veeam\Veeam Availability Console\Configuration\Service\configuration.overrides.json- Create a new parameter:
"Authentication_RefreshTokenExpirationTime": "2.00:00:00",
- Set the Authentication_RefreshTokenExpirationTime value higher than the SessionExpirationTime value.
The default Authentication_RefreshTokenExpirationTime is "2.00:00:00", which represents two days.
For example, if you set SessionExpirationTime to "2.00:00:00" set the refreshTokenExpirationTime value to be "3.00:00:00" - Save the modified configuration.overrides.json file.
- Restart the Veeam Management Portal Service service.
PowerShell:
Restart-Service VeeamManagementPortalSvc
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
Spelling error in text
Thank you!
Your feedback has been received and will be reviewed.
Oops! Something went wrong.
Please try again later.
You have selected too large block!
Please try select less.
KB Feedback/Suggestion
This form is only for KB Feedback/Suggestions, if you need help with the software open a support case
Verify your email to continue your product download
We've sent a verification code to:
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Start using Veeam:
Download the product
&
Activate the license key
Thank you!
Your feedback has been received and will be reviewed.