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How to Change Timeout of VSPC WEB UI Session

KB ID:

3170

Product:

Veeam Service Provider Console

Version:

4.x

Published:

2020-05-07

Last Modified:

2020-05-07

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Challenge

The user is logged out after 1 hour of inactivity.

By design.

You need to change the session timeout parameter in two configuration files:

Open C:\Program Files\Veeam\Availability Console\ApplicationServer\Veeam.MBP.Service.exe.config in a text editor.
Find the accessTokenExpirationTime parameter and set a new timeout value (default is "01:00:00").
Save settings to Veeam.MBP.Service.exe.config.
Open C:\Program Files\Veeam\Availability Console\Web UI\web.config in a text editor.
Find the sessionExpirationTime parameter and set a new timeout value (default is "01:00:00").
Save settings to web.config.
Restart Veeam Management Backup Portal service.

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