How to Change Timeout of VSPC WEB UI Session

KB ID:
3170
Product:
Veeam Service Provider Console
Version:
4.x
Published:
Last Modified:
2020-05-07

Challenge

The user is logged out after 1 hour of inactivity.

Cause

By design.

Solution

You need to change the session timeout parameter in two configuration files:

  1. Open C:\Program Files\Veeam\Availability Console\ApplicationServer\Veeam.MBP.Service.exe.config in a text editor.
  2. Find the accessTokenExpirationTime parameter and set a new timeout value (default is "01:00:00").
  3. Save settings to Veeam.MBP.Service.exe.config.
  4. Open C:\Program Files\Veeam\Availability Console\Web UI\web.config in a text editor.
  5. Find the sessionExpirationTime parameter and set a new timeout value (default is "01:00:00").
  6. Save settings to web.config.
  7. Restart Veeam Management Backup Portal service.

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