How to Adjust the Veeam Service Provider Console Web UI Session Timeout

Tip: Use the copy button in the text blocks below to simplify specifying which file to open or parameter to find.
 

Change Session Timeout Parameter

1. Open Notepad using the "Run as administrator" option.
   ^{Notepad must be launched as an administrator to save the config files after modifying the expiration timeout value.}
2. Open the following file:

3. Find the following pararmeter:

4. Set the desired Session Expiration time value, and save the file.
   The default is "01:00:00", which represents 1 hour.
   
   The maximum hour value is 24. To increase the timeout higher than 24 hours, configure the value so that before the hour value is a digit representing the number of days, followed by a full stop ( . ).
   
   For example, to set the timeout to 36 hours, specify "1.12:00:00" and not "36:00:00"
5. Depending on the value specified for the SessionExpirationTime in Step 4, do the following:
   • If the SessionExpirationTime was set to less than 2 days (1.23:59:59 or less), skip to Step 9.
   • If the SessionExpirationTime was set to two days or higher (2.00:00:00 or higher), open the following configuration file:

6. Find the following pararmeter:

7. Set the refreshTokenExpirationTime value higher than the SessionExpirationTime value.
   The default refreshTokenExpirationTime is "2.00:00:00", which represents two days.
   
   For example, if you set SessionExpirationTime to "2.00:00:00" set the refreshTokenExpirationTime value to be "3.00:00:00"
8. Save the modified Veeam.MBP.Service.exe.config file.
   
9. Restart the Veeam Management Portal Service service.
   
   PowerShell: