How to Adjust the Veeam Service Provider Console Web UI Session Timeout

KB ID: 3170
Product: Veeam Service Provider Console | 4.0 | 5.0 | 6.0
Published: 2020-05-07
Last Modified: 2022-06-06
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Purpose

This article documents how to modify the Veeam Service Provider Console config files to adjust the Web UI timeout.
By default, these settings will cause a user to be logged out of the Veeam Service Provider Console Web UI after 1 hour of inactivity.

Solution

Tip: Use the copy button in the text blocks below to simplify specifying which file to open or parameter to find.

Change Session Timeout Parameter

  1. Open Notepad using the "Run as administrator" option.
    Notepad must be launched as an administrator to save the config files after modifying the expiration timeout value.
  2. Open the following config file:
C:\Program Files\Veeam\Availability Console\ApplicationServer\Veeam.MBP.Service.exe.config
  1. Find the following pararmeter:
accessTokenExpirationTime
  1. Set the desired timeout.
    The default is "01:00:00", which represents 1 hour.
  2. Save the modified Veeam.MBP.Service.exe.config file.
  3. Open the following config file:
C:\Program Files\Veeam\Availability Console\Web UI\web.config
  1. Find the following pararmeter:
sessionExpirationTime
  1. Set the desired timeout value.
    The default value is "01:00:00", which represents 1 hour.
  2. Save the modified web.config file.
  3. Restart the Veeam Management Portal Service service.
    PowerShell:
Restart-Service VeeamManagementPortalSvc
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