1-800-691-1991 | 9am - 8pm ET
EN

Failed to call RPC function: Error code: 0x80131500

KB ID: 3179
Product: Veeam Backup & Replication
Version: Any
Published: 2020-05-13
Last Modified: 2020-08-13

Challenge

Backup of Remote Desktop Server VMs with Application-Aware Processing may fail with an Unknown error, error code 0x80131500. You will see error messages similar to:

"Failed to call RPC function 'Vss.GetSqlInfoForLastSnapshot2': Error code: 0x80131500. Failed to invoke func [GetSqlInfoForLastSnapshot2]: Unknown error 0x80131500. Failed to invoke func [RunProgramInGuest]: Unknown error 0x80131500",

or

"Failed to call RPC function 'Vss.FinishSnapshot': Error code: 0x80131500. Failed to invoke func [FinishSnapshot]: Unknown error 0x80131500. Failed to invoke func [RunProgramInGuest]: Unknown error 0x80131500".

Variations of the function name are possible, too.

 

Cause

Backup of RDS VMs with UPD using Application-Aware Processing via PowerShell Direct on Hyper-V will make Veeam log into a temporary user profile. This will cause backup to fail with Unknown error, error code 0x80131500.
Backup will not fail if the user account utilized for guest processing has an active session on the RDS server at the time the backup is being performed. In this case the user profile disk is mounted and Veeam is not forced into temporary user profile.

Solution

Currently there is no solution. You can still back up Remote Desktop Server VMs with Application-Aware Processing over network, or use Hyper-V Native Quiescence for application consistent backups.
KB ID: 3179
Product: Veeam Backup & Replication
Version: Any
Published: 2020-05-13
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.