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Backup Jobs Fail After RDX Cartridge Is Swapped

KB ID: 4048
Product: Veeam Backup & Replication | 12 | 12.1 | 12.2 | 12.3 | 12.3.1 | 12.3.2 | 13
Published: 2020-11-12
Last Modified: 2026-04-29
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Challenge

When a backup repository is backed by an RDX removable storage device, the backup job may fail after the cartridge is swapped because the previously written backup file cannot be found on the new cartridge.

Cause

This issue occurs because repositories are not configured to be backed by rotated media by default.

Solution

Update the repository configuration to enable support for rotated media.

For more information, review KB1154: Veeam Backup & Replication Support for Rotated Media.

If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.

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