1-800-691-1991 | 9am - 8pm ET
EN

Veeam Management Agents are offline after Veeam Service Provider Console upgrade

KB ID: 4130
Product: Veeam Service Provider Console 5.0
Published: 2021-03-16
Last Modified: 2021-03-29

Challenge

All Veeam Management Agents are offline after VSPC upgrade

Cause

This may be caused by an incorrect security certificate configuration which leads to disconnection of management agent on the Cloud Connect server after upgrade. See the More Information section for details on how to properly install security certificates for VSPC.

Solution

In the VSPC UI, verify the status of Veeam Cloud Connect servers in the Configuration Cloud Connect Servers. If the status is not Active, perform the following steps:

1) Log in to the machine running Veeam Cloud Connect.

2) Start Agent Configurator with the shortcut or by running the executable C:\Program Files\Veeam\Availability Console\CommunicationAgent\Veeam.MBP.AgentConfigurator.exe.

 

agentconfigurator

3) Click the Agent Configurator icon in the system tray to open the Agent Configurator UI.

 

 

4) If you see a notification that the security certificate on the backup portal has been changed, click OK.

notification

 

5) A Security Certificate Preview window will appear. Review the certificate details and click Save if the certificate data is valid:

certificatepreview

 

6) In the Management Agent window, click Restart.

agentrestart

 

7) Make sure the Agent status is Connected:

agentconnected
KB ID: 4130
Product: Veeam Service Provider Console 5.0
Published: 2021-03-16
Last Modified: 2021-03-29

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.