- Veeam Support Knowledge Base
- Missing vCenter entries in settings for vCloud Director
Missing vCenter entries in settings for vCloud Director
| KB ID: | 4193 |
| Product: |
Veeam Backup & Replication Veeam Cloud Connect |
| Published: | 2021-08-02 |
| Last Modified: | 2021-08-03 |
Cheers for trusting us with the spot in your mailbox!
Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest
Oops! Something went wrong.
Please, try again later.
Challenge
Error Failed to retrieve VC info
Error Failed to parse GUID from string
Error Guid should contain 32 digits with 4 dashesCause
This is related to a known issue in VMware Cloud Director version 10.2.1 and earlier. API calls to retrieve the vCenter Server information result in the VMware Cloud Director API incorrectly returning a URL instead of the expected UUID.
This can be verified using either of the following methods:
Verify using SQL query aginst vCloud Director database
select name, uuid from virtual_center;name | uuid
----------------------------------------------
testvc | 0034117e-b58b-4aca-8f96-50774aba6d1f
newvc | https://<url>/sdkVerify issue using vCloud Director API
Use a GET request to retrieve the representation of a registered vCenter server.
GET /admin/extension/vimServer/{id}
(Click for more information.)
Example output:
Correct UUID format:
< vmext:Uuid > D9658206-D7AA-4D80-8E38-5328A39ABDD4 </ vmext:Uuid >
Problematic output:
< vmext:Uuid > https://vcloud.prod.local </ vmext:Uuid >
Solution
VMware has corrected this in vCloud Director 10.2.2 and 10.3.
The fix is preventative only and will not retroactively correct invalid entries.
To resolve this error and update the invalid entries, the following steps must be performed:
- Upgrade vCloud Director (together with its database) to 10.2.2, 10.3, or later.
- Reconnect the affected vCenter in vCloud Director.
This action will update the invalid database entry.
Repeat Step 2 for each vCenter affected by this issue.
If the issue persists after performing the steps listed above and the database still contains non-GUID entries in the UUID field, please get in touch with VMware support.
More information
2680344
If this KB article did not resolve your issue or you need further assistance with Veeam software, please create a Veeam Support Case.
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.
