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Veeam Licensing Policy

Published: April 12, 2024 (v10)

This licensing policy, which is incorporated into and part of Veeam’s End User License Agreement (“EULA”), defines the specific licensing terms and conditions for your use of Veeam software products and documentation (collectively, “Software”). Definitions for all capitalized terms are found in Definition section below.

1. Veeam Licensing

1.1. Veeam Data Platform Offerings – Veeam Universal License

Offering License Type License Unit Specifics
Veeam Data Platform Premium Subscription or Perpetual Instance

Offered in packs of 10 Instances.

Production Support and Maintenance, Premier is optional. Basic is not offered.

Capabilities from the following products included:

  • Veeam Backup & Replication (including the following workloads)
  • Cloud: AWS, Microsoft Azure, Google Cloud
  • Virtual: VMware vSphere, Microsoft Hyper-V, Nutanix AHV, Red Hat Virtualization, Oracle Linux Virtualization Manager
  • Physical: Microsoft Windows, Linux, MacOS, Oracle Solaris, IBM AIX
  • Unstructured Data  : NAS and Object Storage
  •  Veeam ONE
  • Veeam Recovery Orchestrator
Veeam Data Platform Advanced  Subscription or Perpetual Instance

Offered in packs of 10 Instances.

Production Support and Maintenance, Premier is optional. Basic is not offered.

Capabilities from the following products included:

  • Veeam Backup & Replication (including the following workloads)
  • Cloud: AWS, Microsoft Azure, Google Cloud
  • Virtual: VMware vSphere, Microsoft Hyper-V, Nutanix AHV, Red Hat Virtualization, Oracle Linux Virtualization Manager
  • Physical: Microsoft Windows, Linux, MacOS, Oracle Solaris, IBM AIX
  • Unstructured Data: NAS and Object Storage
  • Veeam ONE
Veeam Data Platform Foundation  Subscription or Perpetual Instance

Offered in packs of 10 Instances.

Production Support and Maintenance, Premier is optional. Basic is not offered.

Capabilities from the following products Included:

  • Veeam Backup & Replication (including the following workloads) 
  • Cloud: AWS, Microsoft Azure, Google Cloud
  • Virtual: VMware vSphere, Microsoft Hyper-V, Nutanix AHV, Red Hat Virtualization, Oracle Linux Virtualization Manager
  • Physical: Microsoft Windows, Linux, MacOS, Oracle Solaris, IBM AIX
  • Unstructured Data: NAS and Object Storage
Veeam Data Platform Essentials  Subscription or Perpetual Instance

Offered in packs of five Instances with a minimum of five Instances (or one pack) and a maximum of 50 Instances (or 10 packs).

Designed exclusively for small businesses. Cannot be merged with another product license to scale above maximum. Purchase of an upgrade SKU required to grow beyond maximum limit.

Production Support and Maintenance. Basic is not offered.

Capabilities from the following products included:

  • Veeam Backup & Replication (including the following workloads)
  • Cloud: AWS, Microsoft Azure, Google Cloud
  • Virtual: VMware vSphere, Microsoft Hyper-V, Nutanix AHV, Red Hat Virtualization, Oracle Linux Virtualization Manager
  • Physical: Microsoft Windows, Linux, MacOS, Oracle Solaris, IBM AIX
  • Unstructured Data: NAS and Object Storage
  • Veeam ONE
Capacity Pack Premium, Advanced, or Foundation Subscription or Perpetual TB

License for larger NAS and Object Storage unstructured data backups, generally greater than 250TB. Offered alongside the respective Veeam Data Platform Premium, Advanced or Foundation environments, in increments of 1TB for Veeam Data Platform Premium edition. Support and Maintenance aligns to the Veeam Data Platform contract.  
Note: When Capacity pack license is present, all Unstructured data (NAS, Object Storage, etc) will be protected by the Capacity licenses and VUL licenses will no longer be used for protecting any Unstructured data.

Capacity Pack Essentials Subscription or Perpetual TB

License for larger NAS and Object Storage unstructured data backups. Offered in increments of 1TB with minimum of 5TB and maximum of 50TB.
Note: When Capacity pack license is present, all Unstructured data (NAS, Object Storage, etc) will be protected by the Capacity licenses and VUL licenses will no longer be used for protecting any Unstructured data.

This license is only available to Veeam Data Platform Essentials edition Customers. Support and Maintenance align to a Veeam Data Platform Essentials contract.

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1.1.1. License Instance Calculation for Veeam Universal License
Veeam Universal License (available in both Subscription and Perpetual License Types) removes complexity from license consumption tracking, providing portability of the license across a breadth of product functionality. All Protected Workloads consume 1 (one) Instance for the following Licensed Objects:
Workload Type Licensed Object(s) Instance
VM or Cloud VM 1 1
Server or Application Server 1 1
Enterprise Application 1 1
Workstation 3 1
Unstructured Data 500 GB 1
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1.2. Standalone Offerings and Offerings Not Using Veeam Universal License

Note: All “Veeam Data Cloud” and related Veeam-hosted service offering agreements can be found at https://www.veeam.com/eula.html

Offering License Type License Unit Specifics
Veeam Backup for Microsoft 365 Subscription User

Minimum of 10 Users.

Licensed per User account in all customer organizations. A license is not required for:

  • Shared, resource and group mailboxes
  • External SharePoint users

Production Support and Maintenance, Premier is optional. Basic is not offered.

Veeam Backup for Salesforce Subscription User

Minimum of 10 Users.

Licensed per Salesforce user license. 100% of used "Salesforce" user licenses must be licensed.

A license is not required for other license types in Salesforce, such as:

  • Chatter Free, Chatter Only, Chatter External
  • Partner Community, Partner Community Login, Customer Community Plus
  • Identity

Sandbox users are not licensed.

Production Support and Maintenance, Premier is optional. Basic is not offered.

Veeam Recovery Orchestrator Subscription Orchestrated Instance

Offered in packs of 10 Orchestrated Instances.

Available primarily in Veeam Data Platform Premium or as an Add-on to Veeam Data Platform Advanced (Veeam ONE is required). Not available as an Add-on for Veeam Data Platform Essentials or Foundation. Support aligns to Veeam Data Platform Support level.

Veeam Kasten for Kubernetes Subscription  Node

Licensed per (worker) node.

Please refer to Kasten pricing and support policy pages:

https://www.veeam.com/products/cloud/kubernetes-backup/pricing.html

https://www.veeam.com/support-policy.html

Veeam Backup for AWS Subscription Instance Offered in packs of 10 Instances. Available as part of AWS Marketplace subscription or with BYOL version.
Veeam Backup for Azure Subscription Instance Offered in packs of 10 Instances. BYOL version only.
Veeam Backup for Google Cloud Subscription Instance Offered in packs of 10 Instances. BYOL version only.
Legacy Per-CPU Socket Offerings(Perpetual Per-CPU Socket licenses have ceased new sale.)    
  • Since 2019 Veeam has prioritized the Veeam Universal License (VUL) as the primary license ·         for Veeam Backup & Replication, Veeam ONE and Veeam Recovery Orchestrator, now transacted as Veeam Data Platform.  Customers are encouraged to Migrate to the VUL license for full Virtual, Cloud, Physical and Application data protection capability.
  • Some customers combine both Socket and VUL licenses in a merged environment. Note the rules stated in section ‘1.11.2. License Key Merge’
  • When a socket license is present, all VMware vSphere and Microsoft Hyper-V sockets will be protected with the socket license , and all other workloads will be protected with VUL. Customers cannot protect some VMware and Hyper-V VMs with a socket license and the rest with VUL. 
  • "When a Socket license is paired with a VUL License, the socket package (VBR/Foundation or VAS/Advanced) determines the available features. To achieve full capability, the socket package (VBR/Foundation or VAS/Advanced) must match the VUL package edition level Foundation or Advanced. Example: Customers with VBR/Foundation sockets combining with Advanced VUL, will not get advanced features such as YARA rules, KMS IAM support, or 3rd party app integration capabilities. Migrating from per socket to VUL is always the recommended action."
  • For a complete list of Per-CPU socket capabilities, please consult the Veeam Data Platform Feature Comparison - https://www.veeam.com/veeam_data_platform_feature_comparison_ds.pdf  
Veeam Backup for Google Cloud Subscription Instance Offered in packs of 10 Instances. BYOL version only.
Veeam Data Platform Advanced  Subscription and Perpetual*  Socket

Bundle for VMware vSphere and Microsoft Hyper-V virtual machine workloads only.

Select Capabilities from the following products included:

  • Veeam Backup & Replication
  • Veeam ONE

Production Support and Maintenance included, Premier is optional. Basic* is not offered.
 

Legacy Perpetual Edition* options included: Enterprise Plus, Enterprise, Standard

* Perpetual options are no longer available for new customer sales.

Veeam Data Platform Foundation  Subscription and Perpetual* Socket

Offering for VMware vSphere and Microsoft Hyper-V virtual machine workloads only.

Select Capabilities from the following products included:

  • Veeam Backup & Replication

Production Support and Maintenance, Premier is optional. Basic* is not offered.

 

Legacy Perpetual Edition* options included: Enterprise Plus, Enterprise, Standard

* Perpetual options are no longer available for new customer sales.

Veeam Data Platform Essentials  Subscription and Perpetual* Socket

Bundle for VMware vSphere and Microsoft Hyper-V virtual machine workloads only.

Bundle offered in packs of 2 Sockets with maximum of 6 Sockets (3 Packs).

Designed exclusively for small businesses and installations. Cannot be merged with another product license to scale above maximum limit of Sockets. Can be combined with Veeam Data Platform Advanced VUL. Purchase of an upgrade SKU required to grow beyond maximum limit of Sockets.

Products Included:

  • Veeam Backup & Replication (with Socket License Unit limitations)
  • Veeam ONE

Production Support and Maintenance, Basic* is not offered

 

Legacy Perpetual Edition* options included: Enterprise Plus, EnterpriseStandard

* Perpetual options are no longer available for new customer sales.

Veeam ONE - No longer available for new customer sale Perpetual* Socket

When purchased as a standalone without Veeam Backup & Replication, offering provides monitoring, reporting and analytics for VMware and Hyper-V virtual machine workloads only.

Support and Maintenance options include Production & Basic

* Perpetual options are no longer available for new sales.  

Veeam Management Pack for Microsoft System Center Subscription or Perpetual Socket

Minimum of 10 Sockets.

For Subscription Offering, Support and Maintenance is limited to Production level. Basic level is not offered.

For Perpetual Offering, Support and Maintenance options include: Production and Basic

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1.3. Multiyear Subscription Billing Options

Multiyear Subscriptions with Upfront Billing contain all years in one SKU. Customer commits to pay for the entire length of the contract upfront. Multiyear Subscriptions with Annual Billing require all yearly options to be purchased together on initial order. Customer commits to pay annual amount by the yearly anniversary each year for the length of contract.

1.4. Gifted (Built-in) Product License

For all Perpetual Socket Licenses customers, Veeam Backup & Replication and Veeam ONE products will enable additional FREE VUL licenses to be available for use - one License per each Socket up to a maximum of 6 gifted VULs.

For Veeam ONE, these FREE instances can only be used on monitoring and reporting on all non-VM workloads from the connected Veeam Backup & Replication.

1.5. Combining Socket and Instance Licenses in Veeam Data Platform Products

Customers who need to combine purchased Socket and Instance licenses into one License Key can do so onthe Customer Portal. Read more about License Key merges

Starting with version 10, Veeam Backup & Replication allows installing separate Socket and Instance License Keys at the same time without prior merging of keys at the customer portal. The following conditions will apply:

  • Both Socket and Instance licenses are valid product licenses
  • Company name matches between licenses
  • Socket License Key will define the Support level, Support ID and Product Edition
  • Only one Socket and one Instance License Key can be installed into the product at the same time
  • Sockets will only protect VMware vSphere and Microsoft Hyper-V VMs

VUL Instances, when in the presence of sockets, will protect NAS, Agents, Plug-Ins, AHV and Cloud VMs, and any workload excluding VMware and Hyper-V VMs.

VUL Instance license expiration will, following the grace period, disable all product functionality until the expired license is removed from the product installation.

Socket license support expiration will not have any impact on the product’s functionality, except for the limitation to install product updates shipped after the support expiration date.

Important note: To receive Production Support for combined license, the Socket license must be at the Production Support and Maintenance level.

1.6. Product Edition

When present, Product Edition of the license regulates the Software capabilities level. In case both Perpetual per Socket and Subscription VUL licenses are installed, the Software will follow the Perpetual License edition.

1.7. Downgrades

  1. Only Customers who are current on Support and Maintenance are eligible for a downgrade.
  2.  Veeam does not refund the difference in price for downgrades.
  3. Offering Downgrades are only offered for Perpetual Licenses, may require a downgrade SKU, and a penalty or fee may be charged.
  4. Product Edition Downgrades have no penalty or fee. Support and Maintenance expiration date(s) and licensing terms are not altered in the event of Product Edition Downgrade. Downgrades to Product Editions that Customer does not currently own are not available.
  5. Support and Maintenance Downgrades are not available.

For more information, please contact Veeam Renewals at renewals@veeam.com.

1.8. Upgrades

  1. Only Customers who are current on Support and Maintenance are eligible for upgrades.
  2. Upgrades may require a fee — even in cases where Customer is upgrading to what they were previously entitled to.
  3. Product Edition Upgrades are only offered for Perpetual Licenses and will require an upgrade. These upgrades are available with either Basic or Production support.
  4. Package upgrades (Essentials >> Foundation >> Advanced >> Premium) are available for all VUL licenses
  5. Support Upgrades are available. For more information, please see section 2.5 “Support” and the Veeam Customer Support Policy (https://www.veeam.com/support-policy.html).
  6. Support and Maintenance Upgrades are available.
For more information, please contact Veeam Renewals at renewals@veeam.com or by submitting a form at https://www.veeam.com/renewal.html.

1.9. License Purchase Terms

Except as expressly agreed otherwise, Veeam reserves the right to change Packaging and Pricing as needed without advanced or written notification and price changes are not enforced retroactively. Except as expressly agreed otherwise, renewals or extensions of Perpetual License Support and Maintenance or Subscription Licenses will be at Veeam’s list price in effect at the time of the applicable renewal. Renewal prices that incur volume or term decreases will result in repricing based on current market price without regard to prior Pricing.

1.10. Migrations Upgrade

Customers with “Active” Support and Maintenance Agreement are encouraged to migrate their Veeam Data Platform Essentials, Veeam Data Platform Foundation or Veeam ONE per-Socket License(s) to a Veeam Universal License (VUL) for additional capability and flexibility benefits.

For more information, please contact Veeam Renewals by submitting a form at https://www.veeam.com/renewal.html.

1.11. Veeam License Keys

Veeam issues a License Key for each license purchased.

The End User is authorized to use each License Key to activate and use the Software within the parameters of this Licensing Policy according to this License Policy terms.

Veeam License Key contains specific licensing terms and a signature record that proves the integrity of the License Key file for the product. Only those License Keys that are marked as “Active” in Veeam’s records are considered legitimate and valid License Keys. Customer’s Active License Keys are always visible on the Customer Portal.

In the event where a License Key is revoked and a written confirmation has been sent, Customer must stop usage of License Key.

Please refer to technical documentation for product license installation help. The Veeam License Key defines the maximum number of License Units for the Software to consume or process from all objects of the connected Source Infrastructure.

Customers can use copies of the Software and one License Key to manage same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.

Customers can use multiple Licenses with different license terms, but only for protecting separate Source Infrastructures. For additional clarification, see 3.6 for the definition of separate Source Infrastructures.Veeam centralized management is not available/allowed for such use cases. In these cases, Customers will be provided with separate license files for each separate backup infrastructure.

With certain conditions, Customers can combine License Keys with different license terms to manage multiple Source Infrastructures with the same backup infrastructure. Customers are advised to implement centralize

license management (Veeam Enterprise Manager) to control total license consumption and compliance with the licensing terms.

1.11.1. License Start Date

The license expiration date and license support expiration date are calculated from the license start date which is the date when Veeam accepts the Purchase Order from distribution and delivers the License Key to the Customer portal at https://my.veeam.com

When purchasing a renewal of Perpetual or Subscription Licenses, the updated License Keys become available at the Customer portal. If the License Key auto-update functionality is enabled, the updated License Key will be installed into the product automatically.

1.11.2. License Key Merge

Customers that are current on maintenance have an option to merge several Production License Keys into a single License Key to use in a product installation. Merge functionality for current versions is available at Customer Portal (my.veeam.com). For cases when merge is required for older versions of Veeam products, a Licensing support case needs to be opened.

When several License Keys are merged, the earliest license expiration date and support expiration date with respective Support ID will be in the merged License Key.

License Key Editions must match, with exception of merging perpetual Socket license and Veeam Universal License. The Edition of the merge license will follow the Socket License Key (e.g. merging a 10 Socket Standard Edition license with the VUL is possible and will result in a Standard Edition License Key).

License Key merge is only available for compatible licenses with up-to-date License Administrator information.

To revert the License Key merge operation, Customers may choose “Undo merge” to destroy the merged license and revert to original Product License Keys.

License Key Merge Exception Merge rules
Veeam Data Platform Essentials (formerly packaged as Veeam Backup Essentials) Veeam Data Platform Essentials VUL and Capacity Pack Essentials licenses can be merged for centralized management. Merges are still restricted to 50 VULs and 50 TB. Aside from this, Veeam Data Platform Essentials cannot be merged with licenses with different License Types or with other products.
Veeam Universal Licenses

Merge is allowed between Veeam Universal Licenses and other types of supported licenses.

The resulting License Key will contain combined License Units from Perpetual and Subscription Licenses.

All other License Key parameters will follow License Key merge rules.

Merging License Keys with Sockets and VUL Instances

Veeam v12 allows for In-Product merges. The ability for licenses to be installed side-by-side or “merged”in the product application is dependent on the license counters. Specifically, a single Socket license can be installed in the same environment as a single VUL or Capacity license. Attempting to install a second Socket license file will overwrite the previous Socket licensing. Attempting to install a second VUL or Capacity license will overwrite the existing VUL or Capacity licensing.  For customers with earlier versions of Veeam Backup & Replication Socket Perpetual and VUL Instance License Keys may need to be merged on the My.Veeam.com customer portal before applying the license to the software.Below is an example of the resulting key when merged on the portal:

  • License type: Subscription
  • License expiration: The earliest expiration date of selected Instance Subscriptions License Keys
  • Support expiration: The earliest support expiration date of all involved licenses
  • Support ID: Socket Perpetual License Key with the earliest support expiration date. Please note that:
  • Sockets will be used to protect VMs on VMware and Hyper-V hosts
  • VUL Instances will cover Cloud VMs, Physical Agents, Enterprise Plug-Ins, AHV VMs, RHV VMs, Oracle Linux KVM VMs, Unstructured Data, and all covered workloads excluding VMware and Hyper-V VMs.

    Veeam Recovery Orchestrator
     

Starting with v7, a standalone license for Veeam Recovery Orchestrator must be merged with a Veeam Data Platform license before it can be installed in the software application. To merge your Veeam Data Platform license with your Veeam Recovery Orchestrator license, please follow the steps outlined in KB3116 (https://www.veeam.com/kb3116).

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1.11.3. License Auto-Update
Customers who enable the license auto-update feature will benefit from having automatic installation of Software updates and version upgrades, if their Subscription or Support and Maintenance Agreement is current. If separate environments are merged, please contact support to understand how this will affect the auto-update function.
1.11.4. Legacy Licenses 
In case a Customer on maintenance needs a License Key for a legacy product version Veeam may provide such a License Key, with the condition that the License terms and License Units are available for that legacy product version. Please see if the “Previous version” action is available for the License Key on the Customer portal.
1.11.5. Promotional License Key
When Veeam gives a free production license or adds licenses/features at no cost for a limited time, the duration of the offer is defined by the promotion’s specific terms and conditions or by the License Key parameters. Promotional licenses do not change any pre-existing licensing agreement for paid products.
1.11.6. License Transfer

In accordance with the EULA, Veeam licenses are non- transferable. Requests for exceptions to this policy should be submitted by the License Administrator through a licensing case on the Customer Portal (my.veeam.com).

The licensing case must be opened by the current Veeam License Administrator or a representative of the Customer with a proof of purchase submitted via the case.

1.12. License Administrator

The End User is responsible for providing correct contact information about License Administrator and keeping it up to date. The End User is required to submit any changes to License Administrator data to Veeam’s Customer Support service via the Customer portal (my.veeam.com).

1.13. Source Infrastructure

Customers can use copies of the Software under the same License Key and license terms to manage the same or multiple Source Infrastructures. In this scenario, Customers are required to implement centralized license management (for example, Veeam Backup Enterprise Manager) to control total license consumption and compliance with the licensing terms. With the exception of Veeam Data Platform Foundation/ Veeam Data Platform Advanced / Veeam Data Platform Premium VUL on a Subscription contract, sharing of the Source Infrastructure between different Licenses and license terms is prohibited. For the avoidance of doubt, see 3.6 for the definition of separate Source Infrastructures.

1.14. Licensed Objects

Licensed Objects are associated with License Units by the Software. Some Software allows revoking License Units from Licensed Objects and re-applying to other License Objects. For example, you can revoke the license from some hosts or virtual machines (VMs) and assign it to other hosts or VMs.

1.15. License Units

Older versions of Veeam products prior to Veeam Backup & Replication v10 include the following License Units: VM, Server, Workstation with 1 (one) License Unit consumed by each Protected Workload.

2. Support and Maintenance

2.1. Paid Offerings 

Customers are entitled to the Service Level Agreements (SLAs) associated with the Offering as described in the support policy.

Please note that support may NOT be provided for Customers with expired license or Support and Maintenance agreement.

2.2. Free Software

FREE/Community/NFR Licenses DO NOT include Support and Maintenance.

2.3. Eligibility

Support and Maintenance is offered with both Subscription and Perpetual License Types. With “Active” Subscriptions, Customers are eligible for Support and Maintenance; however, with Perpetual Licenses, Customers must renew their annual Support and Maintenance agreement in order to stay eligible. Read more details on Support and  Maintenance renewal costs.

Please open a licensing support ticket at the Customer portal for such a request.

2.4. Requirement for Software Re-Activation

Customers are advised to keep a copy of the Software and License Key file provided to them from the purchase of Veeam products to re-activate the Software as needed. For Customers with an active maintenance contract, Veeam may provide a copy of the Software and the license file for supported versions in response to a Customer request. Customers with expired maintenance contracts may not be granted such a service.

2.5. Support 

Veeam has three support programs which may or may not be available for all Offerings: Premier, Production, and Basic. Production support is default for nearly all offerings.  Premier support is offered for customers who have higher level SLA needs and specific purchase requirements must be met.

Additionally, there is an Evaluation support program for 30 days following product downloads. Each program provides a guarantee for support via Web, E-mail and Phone, and the ability to open cases via Web or Phone.

Support for Customers with the Community Edition/Free License/NFR licensed products is provided on a best-effort basis. For more information, please refer to the Veeam Customer Support Policy.

For Perpetual license offerings: New product releases and maintenance updates are available only to Customers with a current maintenance contract. Product updates may be refused by the Software where the License Key Support Expiration date has past.

Support level for Customers always defaults to their lowest contracted level. For example, if a Customer has 90% of their licenses contracted to Production Support and 10% of their licenses contracted to Basic Support, Veeam will only provide Basic Support

2.6.  Support and Maintenance Included in License Types

Perpetual License includes a Production or Basic Support and Maintenance agreement for the first year.

Subscription License includes a Production Support and Maintenance agreement for the full term of the license.

2.7. Public, Educational or Internal Licensing Discounts

Veeam may provide discounts for public, educational and ‘internal use’ sectors on Subscription renewals. There are no sector discounts for Perpetual Support and Maintenance Agreement renewals. Contact Veeam Renewals Team for discounts available in your region.

2.8. Prepaid Support and Maintenance Availability

Prepaid prorated SKUs may be purchased within the first six months of the original new License purchase. After this period, standard annual renewal SKUs are required.

2.9. Maximum Prepaid Term

Maximum prepaid term for a Subscription License is five years.  Maximum prepaid term for Support and Maintenance for a Perpetual License is three (3) years.

This term may be reduced to a shorter term for Offerings that are at or near end-of-sale. The first year of Support and Maintenance included with new Perpetual Licenses counts towards this maximum. Please note that SKUs may not be ‘doubled’ to increase length of time for support.

2.10. Maintenance Upgrades

Customers who upgrade Product Editions which have future years of support remaining on the product contract must also purchase annual and monthly edition maintenance upgrade SKUs to cover the price difference between previous and new product.

2.11.  Expired Maintenance & Reinstatement Fee

Support renewals past due will be assessed a 25% reinstatement fee. Fee is included in Expired Renewal SKUs, which are required for renewal of agreements expired at time of purchase. Expired Fee Waived SKUs can be used with Veeam approval only.

If support agreement is expired, please contact Veeam Renewals team to confirm needed SKUs.

2.12. Pricing Adjustments

Veeam strives to provide its customers with the best technology support for a broad alliance ecosystem, in a flexible, cost-effective manner. We reserve the right to evaluate our Packaging and Pricing, and adjust Pricing for subscription, subscription renewal and maintenance renewal of any Offering. Please refer to License Purchase Terms section.

2.13. End of Support

When a product version reaches end of support stage, this version will no longer be supported by Veeam. No further updates, patches or hotfixes will be created for it (exceptions may be made on case-by-case basis). For more information, read https://www.veeam.com/product-lifecycle.html.

2.14. Product Lifecycle

All Software goes through product lifecycles which can affect the licenses and support associated with that Software. Read more about Veeam Product Lifecycle.

3. Definitions

3.1. Customer

“Customer” means the End User of the Software.

3.2. License Administrator

“License Administrator” means a person associated with and recorded in the Veeam License Key who represents the End User (per Veeam’s EULA) and has the authority to request changes to the End User’s Veeam Product License.

3.3. License Key

“Veeam License Key ” or “License Key” refer to (1) a transaction document that defines the scope of the license; (2) eligible License Units and options; and (3) license terms reference, such as License ID and Support ID. Veeam License Key is typically required to enable functionality of the Software.

3.4. Protected Workload

“Protected Workload” means a Workload (as defined below) that had at least one restore point created by the Software in the past 31 days in the form of a backup or native snapshot.

3.5. Workload

“Workload” means a computer (physical, virtual or cloud), an application (on-prem or SaaS), an unstructured data (files or objects) or any data source that Software protects or manages.

3.6. Source Infrastructure

"Source Infrastructure" means a production IT infrastructure with management servers, primary and backup storage, and all production workloads and data that is protected, monitored or otherwise managed by the Software and by the Customer. Source infrastructures are considered different when they are not sharing any of the above components with one another AND are managed by separate, dedicated IT teams.

3.7. Licensed Object

“Licensed Object” means an element of the Source Infrastructure that may be counted towards the maximum number of License Units. Below is a table of available Licensed Objects with descriptions:
Licensed Object Description
VM A protected VMware ESX, Microsoft Hyper-V, Nutanix AHV, Red Hat Virtualization, or Oracle Linux KVM VM that is backed up, replicated, copied, monitored or otherwise consumed by the Software.
Cloud VM An Amazon AWS EC2 Instance, a Microsoft Azure VM or Google Cloud VM that is backed up, replicated, copied, monitored or otherwise consumed by the Software.
Server

A Windows, Linux, Unix (or other supported operating system) machine, physical or virtual, where the Software is installed. Each node of the clustered setup needs to be licensed.

Application Server

A physical or virtual machine where the application-specific Software is installed. Each node of the clustered setup needs to be licensed.

Workstation A physical or virtual machine where the Software is installed. Each node of the clustered setup needs to be licensed.
NAS Front-end storage capacity pack.
User A User account in all organizations as reported by the management Software. 
Socket An occupied motherboard CPU socket (as reported by the hypervisor API) on hosts with virtual machines (VMs) to be backed up, replicated, monitored or reported on.
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3.8. License Unit

“License Unit(s)” means the maximum capacity of Licensed Objects that Software will process. Also represents how an Offering is licensed. For instance, Veeam Backup & Replication is offered in Instances. The following table describes the License Units.
License Unit Description
Instance

Calculated value representing the total “value” of all Licensed Objects that can be protected and/or managed by the Customer using Veeam or partner solutions. See Instance calculation for Veeam Universal License.

In Rental licenses, Instance represents the value in rental points for managed workloads.

Orchestrated Instance

1 (one) License Unit is consumed by each Protected Workload.

This instance type allows the workload to participate in orchestration activities (be a part of plans, labs, reports) in Veeam Recovery Orchestrator (VRO).

User

1 (one) License Unit is consumed by each User account in all organizations as reported by the management Software.

TB

1 (one) License Unit is consumed per terabyte of non-deduplicated and uncompressed front-end source data.

Socket

1 (one) License Unit is consumed for each occupied motherboard CPU socket as reported by the hypervisor API.

Only source hosts are licensed — hosts on which VMs that you back up or replicate reside. Target hosts (for replication and migration jobs) do not need to be licensed. Each node of the clustered setup needs to be licensed.

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3.9. Product Edition

If present, “Product Edition” or “Edition” means the specific edition of the Software that defines the functionality available in the Software.

See Feature Comparison for more information on specific Product Edition features and functionality.

3.10. Support and Maintenance 

“Support and Maintenance” means Software updates, licensing, and technical support to Customers according to published Veeam Customer Support Policy.

3.11. Offering Downgrade

Change from a higher tier Offering or Bundle to a lower tier Offering or Bundle, if applicable.

3.12. Product Edition Downgrade

Change on any product from a higher Product Edition to a lower Product Edition. 

3.13. Support and Maintenance Downgrade

Change in the middle of contracted term from a higher level of Support and Maintenance to a lower level of Support and Maintenance.

3.14. Offering Upgrade

Change from lower tier Offering or Bundle to a higher tier Offering or Bundle, if applicable.

3.15. Product Edition Upgrade

Change on any product from a lower Product Edition to a higher Product Edition.

3.16. Support and Maintenance Upgrade

Change from lower level of Support and Maintenance to a higher level of Support and Maintenance.

3.17. License Type

“License Type” means the type of license to the Software that is purchased by a Customer. License Types (defined below) include: Perpetual, Subscription, Rental, Evaluation, Promo, Not-for-Resell (NFR), Community Edition, and Free.

3.18. Subscription License

“Subscription License” means a License Type that grants Customers the right to use the latest version of the Software for a specified length of time or term, depending on SKU purchased. Basic or Production Support and Maintenance is included for the entire term of the Subscription License, provided the End User is compliant with this Licensing Policy and the EULA. More details on Support and Maintenance.

To renew your Subscription License, please contact your reseller or use the Veeam Renewal form to contact Veeam.

3.19. Perpetual License

“Perpetual License” means a License Type that grants Customers the right to use, in perpetuity, any version of the Software delivered prior to the Support and Maintenance expiration date reflected in the license file provided, however, that License Keys are updated from time to time. One year of Support and Maintenance is included with any purchase of a Perpetual License.

3.20. Rental License

“Rental License” means a License Type that grants Veeam Cloud & Service Providers (VCSP) the right to use the Software to perform systems management services for their customers or clients based on monthly usage being reported and paid for by the VCSP. Copies of Rental Licenses can be produced by VCSPs using self- service functionality of Veeam ProPartner Portal to generate individual licenses for their customers’ or clients’ environments. More details on VCSP program.

3.21. Evaluation and Not-for-Resell (NFR) Licenses

“Evaluation License” or “NFR License” mean a License Type that grants Partners and End Users the right to use the Software for a limited period stated in the License Key for evaluation or demonstration purposes only, in a non- production environment.

3.22. Community Edition and Free Licenses

Veeam provides some products free of charge with full or limited functionality.

“Community Edition” means a License Type that grants End-Users a fully functional version of the Software for very small environments and is limited to Licensed Units built into the License Key. Some versions of free products may require a valid no-cost license (“Free License”) that is available for everyone upon website page registration.

Please follow directions in the product interface to obtain such a license.

Community Edition License Customers agree to receive email marketing communications from Veeam Software with ability to unsubscribe from it.

Sharing of the Source Infrastructure between different Community Edition and Free Licenses is prohibited. This includes using multiple Community Edition deployments, or using both paid licenses and Community Edition deployments, to protect different parts of the same Source Infrastructure. For the avoidance of doubt, see 3.6 for the definition of separate Source Infrastructures.

3.23. Packaging

“Packaging” means the Software, Features, Product Editions, Add-ons, Bundles, and Support and Maintenance associated with Veeam’s portfolio of Offerings.

3.24. Product

“Product” group of features or capabilities designed to function synergistically under one interface, License Key, and title. May be referred to as “Software”.

3.25. Offering

“Offering” means Software offered or commercialized with a specific License Unit, License Type, Support and Maintenance program and License Policy rules.

3.26. Add-on

“Add-on” means a dependent Offering offered in addition or complimentary to an independent Offering.

3.27. Bundle

“Bundle” means an Offering composed of a specific group of Software, Offerings and/or Add-ons offered together at a discount.

3.28. Feature

“Feature” means capability designed to complete a function or series of functions found within Software.

3.29. Pricing

“Pricing” means License Units, License Types, terms, structural discounts and price points associated with Veeam’s Packaging.

3.30. Veeam-Published Image

Veeam-Published Image means a virtual machine image made available by Veeam for use in a cloud marketplace (like Amazon Web Services or Azure) and in which the Software is pre-installed. When the Software is delivered to End User as pre-installed on Veeam-Published Image End User has a right to use the Software only in virtual machines in the marketplace deployed from Veeam- Published Image. If the Software is delivered to End User as pre-installed on Veeam-Published Image with the operating system pre-installed, the right to use the operating system is governed by terms of EULA of this operating system. By using the Software End User accepts the terms of EULA of such an Operating System, otherwise the End User must not use the Software.