The Business Challenge
Kasikornbank (KBank) strives to be the most innovative, proactive and
customer-centric financial institution in Asia. It provides world-class
banking services and sustainable value for all stakeholders by harmoniously
combining technology and talent.
To keep pace with technology innovation, KBank created Kasikorn Business
Technology Group (KBTG) to navigate the digital world, design state-ofthe-
art technologies and develop mobile applications to support the bank’s
customer-centric model. The most widely used application is K PLUS. It
lets customers access their accounts, make payments, transfer funds and
manage their investments quickly, easily and safely from anywhere. K PLUS
processes 100 million digital transactions daily.
“Digital transformation is a business priority for KBank,” said Surapan
Chaimahapruek, Assistant Managing Director at KBTG. “One critical
requirement for digital transformation is modern data protection, but
the bank’s legacy backup solution wasn’t capable. Backup required us to
manually verify the success or failure of every backup and rerun the failed
ones. Recovery was another issue. It was difficult and slow. In certain cases,
we could spend more than four hours recovering a single database, which
didn’t meet business requirements or support regulatory requirements.”
The legacy solution presented an additional challenge. It was agent-based, so
IT administrators spent up to four months installing, maintaining and patching
agents in individual systems and applications. Systems and applications run
24/7, so administrators had to request downtime for each one. Chaimahapruek
said coordinating agent upgrades was difficult and time-consuming.
Systems and applications are at the core of KBank’s business operations.
A customer information system helps employees manage customer
relationships, a payment processing system lets customers pay bills
and business intelligence tools analyze data used to develop and enhance
“Digital transformation requires modern data protection, so we replaced
the legacy solution with Veeam® Availability Suite™,” Chaimahapruek said.
“Veeam not only modernizes data protection, but it also ensures consistency
of data protection and improves operational efficiency because it’s reliable
and easy to use.”
The Veeam Solution
Veeam supports compliance with data privacy regulations from the Bank of
Thailand, and it helps the bank save 900 administrative hours each month
and $70,000 in IT costs each year.
“Veeam is a cost-effective and robust solution and requires far less
operational effort than legacy backup,” Chaimahapruek said. “Veeam’s
product maturity and commitment to the industry are admirable.”
Veeam backs up 2 PB across 1,800 virtual machines (VMs) and 120 physical
machines to Hewlett Packard Enterprise (HPE) StoreOnce in a secure onsite
cloud. StoreOnce replicates data to a separate site for regulatory compliance
and disaster recovery (DR). Because Veeam integrates with HPE StoreOnce
Catalyst, backup is fast and reliable, and recovery take minutes — not hours
like the legacy solution.
Chaimahapruek said Instant VM Recovery® and Veeam Explorers™ for
Oracle and Microsoft SQL Server are among administrators’ favorite features
because they reduce recovery time by 300%. Another favorite is Veeam
DataLabs™ because administrators can create isolated environments to
verify the recoverability of backups (SureBackup®) and replicas (SureReplica)
for regulatory compliance. Before deploying Veeam, verifying recoverability
for compliance took months, but now it takes one week.
“Veeam has dramatically improved operational efficiency,” Chaimahapruek
continued. “It also helps us resolves IT issues proactively. Veeam provides
visibility through monitoring, reporting and capacity planning, enabling
us to protect the business by resolving an issue before it develops
into a problem.”
Protecting the business is critically important, so administrators also use
Veeam Staged Restore to scan backups for malware before restoring them.
Chaimahapruek said they’re considering Veeam’s hardened Linux repository
for immutable backups to increase ransomware protection, and they’ll test
Veeam Continuous Data Protection (CDP) to improve resiliency among
critical workloads. They’re also interested in container capabilities that
Kasten, the technology company acquired by Veeam Software, offers for
Kubernetes backup and DR.
“There are so many ways Veeam improves efficiency to save time, but it
also saves money,” Chaimahapruek said. “Integration with HPE StoreOnce
increases our deduplication ratio to 4:1, which saves on backup storage,
and Veeam saves on annual licensing costs too.”
- Protects the data required to build the digital bank of the future
KBTG is turning the digital bank of the future into reality for KBank, and
Veeam is protecting the data that supports the process, giving millions
of customers the ability to access financial services at any time and from
- Supports data privacy compliance regulations from the Bank of Thailand
Veeam supports compliance by verifying the recoverability of backups and
replicas. Before deploying Veeam, verifying recoverability for compliance
took months, but now it takes a week.
- Saves 900 administrative hours monthly and $70,000 in IT costs annually
Veeam improves operational efficiency while decreasing costs for backup
storage and licensing.