Release Information for Veeam Service Provider Console 9 and Updates

Resolved Issues

Scalability

• When a large number of management agents connect to the Veeam Service Provider Console Portal at the same time, the management agent installed on the Veeam Cloud Connect server can be disconnected.

Veeam Backup & Replication Integration

• Under certain conditions, manual patching of managed backup servers can take a long time.
• VMware Cloud Director (VCD) backup jobs are not mapped to the corresponding company when the VCD server name ends with / or \.
• The Veeam Backup & Replication Health Check Session state alarm reuses the description from the Job Session state alarm.
• Malware status for a protected object cannot be resolved for orphaned backups.

REST API

• Company usage endpoints take 10-20+ seconds per call after an upgrade on installations with a large history of stored metrics.

Resolved Issues

Security

• CVE-2026-32998 | Severity: Critical (9.4)
  A vulnerability in Veeam Service Provider Console allows for remote code execution.
• CVE-2026-64635 | Severity: Medium (5.3)
  A vulnerability in Veeam Service Provider Console that allows an unauthenticated attacker to hijack the password reset link and take over a user account.
• Third-party libraries and packages used in Veeam Service Provider Console and its components have been updated to their latest versions to address discovered vulnerabilities. (See: KB4856)

General

• Under certain conditions, a managed company cannot be deleted from the Veeam Service Provider Console Portal, displaying the error:

  Value cannot be null (Parameter 'first')
  

• Companies that are mapped to VMware Cloud Director tenants with WAN Accelerators enabled are displayed without the WAN Accelerator option in the Veeam Service Provider Console Portal.
• The Reports page in the Veeam Service Provider Console Portal fails to load when there are more than 15,000 reports available.
• The discovery rule cannot discover Ubuntu 26.04 machines.

Upgrade

• Under certain conditions, after the upgrade, users cannot log in to the Veeam Service Provider Console Portal.

Veeam Backup & Replication Integration

• The Veeam Software Appliance (Linux-based Veeam Backup & Replication) secondary node of the HA Cluster disappears from the Veeam Service Provider Console Portal after the failover operation is performed and the Veeam Service Provider Console server services are restarted.
• Under certain conditions, the Backup repository connection state alarm is triggered incorrectly in the Veeam Service Provider Console Portal.

Veeam Cloud Connect Integration

• Under certain conditions, a tenant cannot be removed from Veeam Service Provider Console because of a data mismatch between Veeam Service Provider Console and Veeam Cloud Connect database records.

Veeam Backup for Microsoft 365 Integration

• Under certain conditions, a licensed Microsoft 365 user is reported as unlicensed on the Protected Data page.
• Under certain conditions, the licensed and educational user properties shown in the Protected Data table are not updated after upgrading to the most recent version of Veeam Service Provider Console.
• Under certain conditions, the Veeam.AC.Agent.VB365.Satellite.exe process consumes a lot of RAM on the Veeam Backup for Microsoft 365 server.

Veeam Vault Integration

• Filters applied on the company selection step of the Vault Plugin wizard are ignored when the Select All option is checked. This results in tenant creation for all managed companies.
• In the New Tenant creation wizard, client subscriptions are not hidden (not filtered) on the Subscription step when the bulk tenant creation option is used. This results in Vault subscriptions being displayed to all companies upon tenant creation, even if those companies don't have access to them.

Veeam Agent Integration

• Veeam Agent for Mac is not installed when deploying it with the management agent using the installation ZIP package downloaded from Veeam Service Provider Console.
• Veeam Agent for Linux backup jobs targeted to an object storage repository with immutability enabled cannot be edited.

REST API

• The (GET) /replicationResources/usage method returns the wrong replica count after the replication job is recreated.
• The (GET) /api/v3/infrastructure/backupServers/jobs endpoint returns HTTP 500 when any backup job's session task contains a DateTime value out of valid range for DateTimeOffset conversion.
• The (GET) /api/v3/protectedWorkloads/computersManagedByBackupServer/backups endpoint returns HTTP 404 when the managed server has both Veeam Backup & Replication and Veeam Backup Enterprise Manager installed, with the message:

  Cannot find Backup Server with ID {guid}
  

New Features and Enhancements

General

Veeam Backup & Replication Integration

• File-level restore wizards are now available directly in the Veeam Service Provider Console, enabling a seamless user experience and improving operational efficiency.

Scalability and Optimizations

• The data collection and processing procedures for managed Veeam Backup & Replication servers have been optimized, improving overall scalability and stability of the backup portal.
• The parallel processing of management agent requests to the backup portal has been optimized, improving the overall scalability of the solution.
• The Veeam Software Appliance HA handling procedure has been optimized to avoid management agent connection issues.
• The management agent database is now automatically compacted when it reaches a certain threshold of free pages, allowing for more efficient use of disk space on the machine where the management agent is installed.

Security

• The reset user password functionality has been optimized to further minimize the possibility of user data hijacking.

Alarms

• The minimal threshold for PRO-based alarms has been set to 15 minutes to avoid misconfigurations and false-positive occurrences.

Resolved Issues

General

• Veeam Cloud Connect servers may be unregistered from the backup portal when multiple data collection errors occur.
• Under certain conditions, Veeam Backup Enterprise Managers running on Linux OS cannot be registered in the backup portal.
• Under certain conditions, the error "Unexpected error has occurred. Contact the technical support team for assistance." appears when refreshing any page in the VSPC UI.

Security

• When logging into the web PowerShell console in the backup portal, the session always runs under the account used by the management agent service (e.g., Local System), not the actual user’s credentials who started the PowerShell session. This allows privilege escalation for any authenticated user.

Deployment

• Veeam Service Provider Console cannot be installed on Microsoft Windows 10 22H2.

Upgrade

• Under certain conditions, customer job mappings configured for hosted Veeam Backup & Replication servers might be reset after upgrading from VSPC v8.x.
• The backup portal malfunctions after upgrade when duplicate records are detected in the stored backup data.
• Under certain conditions, after upgrading to VSPC v9.1, the backup portal web UI may be unable to connect to the server.

Alarms

• In some situations, RPO-based alarms may be triggered even when there is no actual issue, resulting in false positives.

Management Agent

• The The Veeam.AC.Agent.JobManager.exe process consumes CPU resources inefficiently on managed Veeam Backup & Replication servers, resulting in spikes in CPU usage.

Backup Agent

• Under certain conditions, backup policies with Cloud Connect repositories fail to be assigned to Veeam Agent for Linux.
• After upgrading Veeam Agent for Mac running on a physical machine to v13.0.1 via the backup portal, the agent stops working.
• The checkbox "Back up directly from live file system" works inversely in the backup portal for Veeam Agent for Mac backup jobs.
• Backup jobs for Veeam Agent for Linux v13.0.1 cannot be edited when the object storage repository is used as the destination target and retention is set to use the number of restore points to keep instead of days.
• Under certain conditions, backup policies with Cloud Connect repository can only be targeted to a default repository assigned to a tenant.

Veeam Backup & Replication Integration

• Under certain conditions, redirection of backup job creation and restore wizards to managed backup servers fails.
• Under certain conditions, patching Veeam Backup & Replication servers v13 fails.
• Manual triggering of a full recollection cycle for managed backup servers is not possible.

Veeam Cloud Connect Integration

• Under certain conditions, after upgrade, Veeam Cloud Connect tenants may be unmapped from VSPC companies.

Veeam Backup for Public Cloud Integration

• Under certain conditions, the procedure for adding existing backup appliances to the backup portal fails when parsing the appliance's security certificate.

Veeam ONE Integration

• After upgrading the VSPC server to v9.1, the Alarms Data Collection toggle for managed Veeam ONE servers is switched off.

Notifications

• After upgrading to v9.1, incorrect locale settings are used in the date format for email notifications.

Reporting

• Orphaned backups from upgraded Veeam Cloud Connect servers are not displayed on the Protected Data page.

Plugins

• ConnectWise Manage and Veeam Agent File-Level Restore Portal Web UIs cannot start with:

  Decoded string is not a valid IDN name. (Parameter 'unicode')
  

REST API

• An incorrect value is returned for the parameter "blockSize" in the method: /infrastructure/backupAgents/linux/{backupAgentUid}/jobs/configuration.
• REST API v3.4 was reinstated after being removed from the product specification in v9.1; however, this API version is now marked as deprecated, and customers are advised to plan to switch to a higher version of the VSPC REST API.

Resolved Issues

Upgrade

• Under certain conditions, the upgrade process may fail with this error message:

  The system cannot find the file specified.
  

Data Collection

• Under certain conditions, the management agent fails to process data from managed Veeam Backup & Replication servers. This results in high memory consumption by the agent and delays in showing actual data in the Veeam Service Provider Console UI

Licensing

• After upgrading to version 9, the backup portal stops pushing the license attribute to managed backup agents.

Deployment Guidance

• New Deployments of Veeam Service Provider Console, use the ISO. 
• Upgrading existing VSPC v9.1 and v9.2 Deployments, use the ISO.
  • For 8.1 and 9.0 deployments, please review the notes in the upgrade section of the product user guide.
• Updating existing VSPC v9.3 (build 9.3.0.35057) Deployments, use the patch.