Validating Veeam Agent for Microsoft Windows service properties

KB ID: 1959
Product: Veeam Endpoint Backup;Veeam Agent for Microsoft Windows
Version: 1.x, 2.x
Published:
Last Modified: 2017-07-26

Challenge

While running Veeam Endpoint Backup Free (VEB) / Veeam Agent for Microsoft Windows (VAW), you receive a Services suddenly stopped working error in the VEB/VAW Control Panel.
 

Cause

VEB/VAW service is either not started or missing from the Windows Services console.
 

Solution

1. Reboot your computer and check if the error appears again.
2. If the error persists, go to Control panel > Administrative Tools and run Services. Check if the Veeam Agent for Microsoft Windows* service is set to Automatic start. To change the startup type, please right click Veeam Agent for Microsoft Windows and select Properties. In the Startup Type drop down menu choose Automatic and hit Apply.
3. On the Log On tab, make sure that Log on as is set to Local System Account.
4. To restart the service manually, right click Veeam Agent for Microsoft Windows and choose Restart.
5. Set up antivirus exclusions as described in this article.

More Information

*Note: for VEB 1.x the service display name would be Veeam Endpoint Backup

If the issue persists, check this Veeam KB article.

If the described methods do not resolve the issue, please open a support case by going to VEB/VAW Control Panel > Support > Technical Support.
2 / 5 (352 votes cast)

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Orphus system