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Validating Veeam Agent for Microsoft Windows service properties

KB ID: 1959
Product: Veeam Agent for Microsoft Windows | 2.0 | 2.1 | 2.2 | 3.0.2 | 4.0 | 5.0
Published: 2014-11-28
Last Modified: 2021-08-19
Languages: FR
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Challenge

While running Veeam Agent for Microsoft Windows (VAW), you receive a Services suddenly stopped working error in the VAW Control Panel.
 

Cause

Veeam Agent for Microsoft Windows service is either not started or missing from the Windows Services console.

Solution

1. Reboot your computer and check if the error appears again.

2. If the error persists, go to Control panel > Administrative Tools and run Services. Check if the Veeam Agent for Microsoft Windows* service exists. If it does not, try to re-install the application and check again. If it exists, set it to Automatic start. To change the startup type, please right-click Veeam Agent for Microsoft Windows and select Properties. In the Startup Type drop-down menu, choose Automatic and hit Apply.

3. On the Log On tab, make sure that Log on as is set to Local System Account.

4. To restart the service manually, right-click Veeam Agent for Microsoft Windows and choose Restart.

5. Set up antivirus exclusions as described in this article.

More information

If the described methods do not resolve the issue, please open a support case by going to VAW Control Panel > Support > Technical Support.
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