Validating Veeam Agent for Microsoft Windows service properties

KB ID: 1959
Product: Veeam Endpoint Backup;Veeam Agent for Microsoft Windows
Version: 1.x, 2.x
Last Modified: 2017-07-26
KB Languages: FR


While running Veeam Endpoint Backup Free (VEB) / Veeam Agent for Microsoft Windows (VAW), you receive a Services suddenly stopped working error in the VEB/VAW Control Panel.


VEB/VAW service is either not started or missing from the Windows Services console.


1. Reboot your computer and check if the error appears again.
2. If the error persists, go to Control panel > Administrative Tools and run Services. Check if the Veeam Agent for Microsoft Windows* service is set to Automatic start. To change the startup type, please right click Veeam Agent for Microsoft Windows and select Properties. In the Startup Type drop down menu choose Automatic and hit Apply.
3. On the Log On tab, make sure that Log on as is set to Local System Account.
4. To restart the service manually, right click Veeam Agent for Microsoft Windows and choose Restart.
5. Set up antivirus exclusions as described in this article.

More Information

*Note: for VEB 1.x the service display name would be Veeam Endpoint Backup

If the issue persists, check this Veeam KB article.

If the described methods do not resolve the issue, please open a support case by going to VEB/VAW Control Panel > Support > Technical Support.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.


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