How to add Veeam Agent for Microsoft Windows to antivirus exclusions list

KB ID: 2034
Product: Veeam Agent for Microsoft Windows
Version: 2.x
Last Modified: 2018-10-04
KB Languages: DE | ES


Veeam Agent for Microsoft Windows functionality fails on a machine, where an antivirus product is installed.


Veeam Agent for Microsoft Windows operations are affected by virus protection tools.


Add the following folders to the antivirus exclusions list:

  • installation folder, the default path is: C:\Program Files\Veeam\Endpoint Backup
  • localDB folder: C:\Windows\System32\config\systemprofile
  • logs folder: C:\ProgramData\Veeam
  • the folders containing your backup files.

More Information

If the issue persists after following the steps listed in this KB, open a support case as follows:
  1. Right-click the Veeam Agent for Microsoft Windows icon in the system tray and select Control Panel.
  2. Click the Support link at the top of the window.
  3. Click Technical Support to submit a support case to the Veeam Support Team directly from the product.

Please be aware that we’re making changes which will restrict access to product updates for users without an active contract.


Rate the quality of this KB article: 
3.6 out of 5 based on 44 ratings

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.

Request new content

Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text: