Antivirus Exclusions for Veeam Agent for Microsoft Windows

KB ID: 2034
Product: Veeam Agent for Microsoft Windows | 4.0 | 5.0
Published: 2015-05-19
Last Modified: 2022-09-27
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Purpose

This article documents antivirus exclusions that may be created to reduce the impact that antivirus software has on the functionality of Veeam Agent for Microsoft Windows. These antivirus exclusions may be applied to the Windows built-in antivirus or third-party antivirus software.

Note: Antivirus will not always cause Veeam Agent for Microsoft Windows functions to fail; antivirus software may also negatively impact performance.

Due to the complex nature of antivirus software, additional exclusions may be needed. Users are advised to review their antivirus logging or history to determine if additional objects need to be excluded.

Antivirus Exclusions

On machine where Veeam Agent for Microsoft Windows is installed:

Folder Exclusions
  • %programfiles%\Veeam\
  • %commonprogramfiles%\Veeam\
  • %programdata%\Veeam\
  • %windir%\System32\config\systemprofile\AppData\Local\Microsoft\Microsoft SQL Server Local DB\Instances\VeeamEndPoint\
  • %windir%\VeeamLogShipper\
    This folder will only be used on SQL Servers when SQL Server Transaction Log Backup is enabled.
  • *Either a folder level exclusion for any folders containing backup files, or a file extension exclusion of the Repository Extensions listed on KB1999
     
File Exclusions
  • %windir%\System32\config\systemprofile\VeeamBackup.mdf
  • %windir%\System32\config\systemprofile\VeeamBackup.ldf
  • *Either a folder level exclusion for any folders containing backup files, or a file extension exclusion of the Repository Extensions listed on KB1999
     
Process-Specific Exclusions
  • C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.FLR.exe
  • C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Manager.exe
  • C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Recovery.exe
  • C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Service.exe
  • C:\Program Files\Veeam\Endpoint Backup\Veeam.EndPoint.Tray.exe
  • C:\Program Files\Veeam\Endpoint Backup\x64\VeeamAgent.exe
  • C:\Program Files\Veeam\Endpoint Backup\x86\VeeamAgent.exe
Windows 11 22H2 and Bitdefender Antivirus
Veeam Support has observed a distinct increase in cases regarding Veeam Agent for Microsoft Windows backup jobs failing during the "Creating VSS snapshot" stage after upgrading to Windows 11 22H2. The majority of these cases involve the presence of Bitdefender Antivirus and are resolved by configuring the above Process-Specific Exclusions.
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