Your backup administrator chose not to enable this functionality
| KB ID: | 1979 |
| Product: | Veeam Backup & Replication |
| Version: | 8.x |
| Published: | 2014-12-15 |
| Last Modified: | 2020-08-13 |
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Challenge
In the process of importing encrypted backup files, for which you do not have the password, attempting to use the “I have lost the password” feature produces the error:
Cause
This occur because the backup file was created prior to configuring Backup Enterprise Manager to manage keys for Veeam Backup & Replication.
Solution
You must correctly enter the password to decrypt the backup as Password Recovery is disabled.
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