Veeam Support Knowledge Base
Your backup administrator chose not to enable this functionality.

Your backup administrator chose not to enable this functionality.

KB ID:	1979
Product:	Veeam Backup & Replication \| 8.0 \| 9.0 \| 9.5 \| 10 \| 11 \| 12 \| 12.1
Published:	2014-12-15
Last Modified:	2023-05-03

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Challenge

In the process of importing encrypted backup files for which you do not have the password, attempting to use the “I have lost the password” feature produces the error:

Your backup administrator chose not to enable this functionality.

Cause

This occurs because the backup file was created prior to configuring Backup Enterprise Manager to manage keys for Veeam Backup & Replication.

Decrypting Data Without Password

Solution

You must enter the correct password to decrypt the backup.

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