Your backup administrator chose not to enable this functionality

KB ID: 1979
Product: Veeam Backup & Replication
Version: 8.x
Published: 2014-12-15
Last Modified: 2020-08-13
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Challenge

In the process of importing encrypted backup files, for which you do not have the password, attempting to use the “I have lost the password” feature produces the error: 

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Cause

This occur because the backup file was created prior to configuring Backup Enterprise Manager to manage keys for Veeam Backup & Replication.

Solution

You must correctly enter the password to decrypt the backup as Password Recovery is disabled.

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