Veeam Support Knowledge Base
Your backup administrator chose not to enable this functionality.

Your backup administrator chose not to enable this functionality.

KB ID:	1979
Product:	Veeam Backup & Replication \| 8.0 \| 9.0 \| 9.5 \| 10 \| 11 \| 12 \| 12.1 \| 12.2 \| 12.3 \| 12.3.1 \| 12.3.2
Published:	2014-12-15
Last Modified:	2023-05-03

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

Oops! Something went wrong.

Please, try again later.

Challenge

In the process of importing encrypted backup files for which you do not have the password, attempting to use the “I have lost the password” feature produces the error:

Your backup administrator chose not to enable this functionality.

Cause

This occurs because the backup file was created prior to configuring Backup Enterprise Manager to manage keys for Veeam Backup & Replication.

Decrypting Data Without Password

Solution

You must enter the correct password to decrypt the backup.

To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

Product

Topic

Description

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

I would like to receive a follow-up email regarding my feedback

Verify your email to continue your product download

We've sent a verification code to:

An email with a verification code was just sent to

Didn't receive the code? Click to resend in sec

Didn't receive the code? Click to resend

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please, try again later.