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Your backup administrator chose not to enable this functionality

Challenge

In the process of importing encrypted backup files, for which you do not have the password, attempting to use the “I have lost the password” feature produces the error: 

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Cause

This occur because the backup file was created prior to configuring Backup Enterprise Manager to manage keys for Veeam Backup & Replication.

Solution

You must correctly enter the password to decrypt the backup as Password Recovery is disabled.

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KB ID:
1979
Product:
Veeam Backup & Replication
Version:
8.x
Published:
2014-12-15
Last Modified:
2020-08-13
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