#1 Global Leader in Data Protection & Ransomware Recovery

Product Update Fails With:
"This installation cannot be updated automatically."

KB ID: 2157
Product: Veeam Backup & Replication
Veeam ONE
Veeam Service Provider Console
Veeam Recovery Orchestrator
Veeam Cloud Connect
Published: 2016-08-25
Last Modified: 2024-02-22
Languages: FR
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

When attempting to update Veeam software, the following error occurs:
This installation cannot be updated automatically.
Please contact Veeam customer support for assistance with
manual update.
Install Error

Cause

This error occurs when the update installer is corrupt, files on the disk are corrupt, or the certificates for file validation are not installed or up-to-date.

The update installer checks both its own digital signature and those of the existing files to ensure their integrity before allowing the update to proceed.

All product files are signed using Global Sign certificates. Some Windows installations do not contain Global Sign's root certificates authority as trusted root certificates or have non-current certificates. This issue is typically observed on servers with locked-down security settings, or servers with no internet access or latest updates installed.

Solution

  1. Please verify that the downloaded file is not corrupted by checking its hash against the one provided by Veeam. If the hash of the downloaded file does not match the one listed on the Veeam website, redownload the file.

    The following PowerShell cmd may be used to get the hash of a file.
Get-FileHash <file> -Algorithm MD5
Get-FileHash <file> -Algorithm SHA1
  1. Manually install the following certificates: If the backup server does not have internet access, download certificate files on another computer.

More Information

If the install error persists after verifying the file's hash and that the certificates are installed, create a support case and include all logs from:
%programdata%\Veeam\Setup

How to install a certificate:

  1. Right-click on the certificate file
  2. Select "Install Certificate"
  3. Select the option to install on "Local Machine"
  4. Select the store "Trusted Root Certification Authorities"
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.