- Veeam Support Knowledge Base
- Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"
Windows FLR fails with "Failed to create or open file [C:\Windows\system32\config\systemprofile\"
| KB ID: | 2162 |
| Product: | Veeam Backup & Replication | 11 | 12 | 12.1 | 12.2 | 12.3 | 12.3.1 | 12.3.2 | 13 | 13.1 |
| Published: | 2016-09-05 |
| Last Modified: | 2023-06-16 |
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Challenge
When attempting to perform a Guest OS File Level Restore from a Windows Filesystem the mount Backup Browser displays the error:
The system cannot find the path specified.
Failed to create or open file [C:\Windows\system32\config\systemprofile\...\veeamflr-.flat].
Agent failed to process method {Mount.GenericMount}.
Log Example to Confirm Applicability
C:\ProgramData\Veeam\Backup\Svc.VeeamMount.log
cli | ERR |Failed to process {Invoke} command
cli | >> |Duration: [00:00:00.922]
cli | >> |Details:
cli | >> |The system cannot find the path specified.
cli | >> |Failed to create or open file [C:\Windows\system32\config\systemprofile\wefbxn4t.vhm\veeamflr-4022958bbfc4fb3e-0000.flat].
cli | >> |--tr:Error code: 0x00000003
cli | >> |--tr:Failed to mount disks via VeeamFLR.
cli | >> |--tr:Failed mount filesystem for the FSR restore.
cli | >> |Agent failed to process method {Mount.GenericMount}.Cause
Solution
On the machine where the Veeam Backup & Replication Console was launched and the Mount Server assigned to the Repository where the backup files are stored, ensure that the following regitrisy values exist.
Key Location: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
Value Name: TMP
Value Type: Expandable String Value
Value Data: %SystemRoot%\TEMP
Key Location: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Environment
Value Name: TEMP
Value Type: Expandable String Value
Value Data: %SystemRoot%\TEMP
Reboot after creating.
PowerShell cmdlet to create registry values:
Note: These powershell cmdlets do not check if the registry values exist or are set to a different value.
New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Control\Session Manager\Environment" -Name "TMP" -Value "%SystemRoot%\TEMP" -PropertyType ExpandString -Force
New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Control\Session Manager\Environment" -Name "TEMP" -Value "%SystemRoot%\TEMP" -PropertyType ExpandString -Force
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