How to resolve "Unable to connect to Enterprise Manager" error after the upgrade to Microsoft Windows Server 2016.

KB ID: 2232
Product: Veeam Backup & Replication
Version: All
Published:
Last Modified: 2017-01-26

Challenge

Unable to connect or browse/restore items in Enterprise Manager after the Windows upgrade.
 

Cause

After the upgrade to Microsoft Windows Server 2016 the Netlogon service does not start and the "Startup type" is "Manual" instead of "Automatic".
You can find more about the issue here: https://support.microsoft.com/en-us/kb/3201247
 
Note! The issue occurs if the SQL Database of Enterprise Manager is located on the remote site.
 

Solution

  1. Start the Netlogon service
  2. Change the "Startup type" to "Automatic"
  3. Reboot the server

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