1-800-691-1991 | 9am - 8pm ET
EN

Recovery Media based on Windows 1709 fails to connect to SMB1 shares

KB ID: 2568
Product: Veeam Agent for Microsoft Windows
Version: VAW 2.1
Published: 2018-04-27
Last Modified: 2020-08-13

Challenge

When booting with Recovery Media which is based on Microsoft Windows 10 Fall Creators Update or Microsoft Windows Server 1709, a connection attempt to CIFS shares fails with:
You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, which is unsafe and could expose your system to attack.
Your system requires SMB2 or higher. For more info on resolving this issue, see: https://go.microsoft.com/fwlink/?linkid=852747

Cause

In Windows 10 Fall Creators Update and Windows Server, version 1709 (RS3), the Server Message Block version 1 (SMBv1) network protocol is no longer installed by default. It was superseded by SMBv2 and later protocols starting in 2007. Microsoft publicly deprecated the SMBv1 protocol in 2014.

Solution

Enable SMBv2 or SMBv3 feature on your NAS device.

More information

https://support.microsoft.com/en-us/help/4034314/smbv1-is-not-installed-windows-10-and-windows-server-version-1709
KB ID: 2568
Product: Veeam Agent for Microsoft Windows
Version: VAW 2.1
Published: 2018-04-27
Last Modified: 2020-08-13

Couldn't find what you were looking for?

Below you can submit an idea for a new knowledge base article.
Report a typo on this page:

Please select a spelling error or a typo on this page with your mouse and press CTRL + Enter to report this mistake to us. Thank you!

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Your report was sent to the responsible team. Our representative will contact you by email you provided.
We're working on it please try again later
Knowledge base content request
By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for your interest in Veeam products!
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend

ty icon

Thank you!

We have received your request and our team will reach out to you shortly.

OK

error icon

Oops! Something went wrong.

Please go back try again later.