#1 Global Leader in Data Protection & Ransomware Recovery

Recovery Media based on Windows 1709 fails to connect to SMB1 shares

KB ID: 2568
Product: Veeam Agent for Microsoft Windows
Published: 2018-04-27
Last Modified: 2023-03-09
mailbox
Get weekly article updates
By subscribing, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.

Cheers for trusting us with the spot in your mailbox!

Now you’re less likely to miss what’s been brewing in our knowledge base with this weekly digest

error icon

Oops! Something went wrong.

Please try again later.

Challenge

When booting with Recovery Media which is based on Microsoft Windows 10 Fall Creators Update or Microsoft Windows Server 1709, a connection attempt to CIFS shares fails with:
You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, which is unsafe and could expose your system to attack.
Your system requires SMB2 or higher. For more info on resolving this issue, see: https://go.microsoft.com/fwlink/?linkid=852747

Cause

In Windows 10 Fall Creators Update and Windows Server, version 1709 (RS3), the Server Message Block version 1 (SMBv1) network protocol is no longer installed by default. It was superseded by SMBv2 and later protocols starting in 2007. Microsoft publicly deprecated the SMBv1 protocol in 2014.

Solution

Enable SMBv2 or SMBv3 feature on your NAS device.

More Information

https://support.microsoft.com/en-us/help/4034314/smbv1-is-not-installed-windows-10-and-windows-server-version-1709
To submit feedback regarding this article, please click this link: Send Article Feedback
To report a typo on this page, highlight the typo with your mouse and press CTRL + Enter.

Spelling error in text

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

Oops! Something went wrong.

Please try again later.

You have selected too large block!

Please try select less.

KB Feedback/Suggestion

This form is only for KB Feedback/Suggestions, if you need help with the software open a support case

By submitting, you are agreeing to have your personal information managed in accordance with the terms of Veeam's Privacy Notice.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Verify your email to continue your product download
We've sent a verification code to:
  • Incorrect verification code. Please try again.
An email with a verification code was just sent to
Didn't receive the code? Click to resend in sec
Didn't receive the code? Click to resend
Thank you!

Thank you!

Your feedback has been received and will be reviewed.

error icon

Oops! Something went wrong.

Please try again later.