Volume groups created by proxy got stuck in UI

KB ID: 2744
Product: Veeam Availability for Nutanix AHV
Version: 1.0.342
Published:
Last Modified: 2018-09-12

Challenge

When Veeam Availability for Nutanix backup job fails unexpectedly or backup proxy appliance is powered off by some reason (manual power-off, hypervisor host crash or any unexpected failure), you may get the volume groups (created for the backup purposes) left in Prism Element and not removed from your cluster.

Cause

Volume groups created by the backup proxy appliance are temporary and used during the backup job run only. In case of any unexpected job or proxy failure, they are not removed from the cluster properly.

Solution

It is safe to remove manually these temporary volume groups left from the previous job runs. The next job run will create a new volume group. 

Follow the next steps to remove the groups, when there are no backup jobs running:

1. Locate a volume group named with “Veeam-“ in Prism Element:
User-added image

2. Update the volume group options and untick ‘Client IQN/Address’ checkbox:
User-added image

Otherwise, you will get the following error:
User-added image


3. Save the volume group configuration and run the remove operation.

More Information

If there are any difficulties with the volume groups removal, please contact Veeam Support.

Please be aware that starting from September 2018 downloading updates will require an active contract for the corresponding product.

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