- Veeam Support Knowledge Base
- Damaged unpacked_data.txt File Causes Veeam Guest Catalog Service to Not Start
Damaged unpacked_data.txt File Causes Veeam Guest Catalog Service to Not Start
| KB ID: | 2775 |
| Product: | Veeam Backup & Replication |
| Published: | 2018-09-25 |
| Last Modified: | 2022-08-10 |
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Challenge
The Veeam Guest Catalog Service fails to start and the Svc.VeeamCatalog.logDefault Location: C:\ProgramData\Veeam\Backup\ file contains an error similar to:
Attribute "LastSyncTimeUtc" was not found under the tree "".
or
Attribute "VmName" was not found under the tree "oib#".
Cause
Solution
To resolve this issue:
- Rename the unpacked_data.txt file to append .old after the file extension (unpacked_data.txt.old).
- Start the Veeam Guest Catalog Service, and a new unpacked_data.txt file will be created.
More Information
The state of the file can be confirmed by going to the Veeam catalog location (default: C:\VBRCatalog\Index\Machines\).
Open the unpacked_data.txt file and confirm it looks like the below. The actual time synced will vary.
LastSyncTimeUtc=07/13/2020 16:13:05.054
####################################################
# Unpacked guest index data of unregistered OIBs options
KeepUnpackedInHours=48
####################################################
# Temporary unpacked guest index data
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